Victoria Hyundai

Service and Victoria Hyundai are not words that should be used in the same sentence. Twice now we have taken the car in for basic servicing (software update first time; snow tires the second time) and despit used in the same sentence. Twice now we have taken the car in for basic servicing (software update first time; snow tires the second time) and despite being asked to drop the car off at 9:30am, they've been unable to complete the task on time. The second time, as my husband was preparing to go back to the dealership to pick up the car, they called to say that they hadn't had time to get the snow tires on so we had to pick it up the next day. No explanation, no apology. How hard can it be to put snow tires on? Does it seem too much to ask that if the promise is to complete the service in one day, that they actually do that? We have one car only. How do they know that we don't have plans for the next day? Trying the Duncan dealer next. More

I buy a Veloster N 2022 automatic 8 speed dual shift last march I cross the Canada in between Victoria and Quebec and my car break down(18k km). Under warranty I shoud have a rental car or something to go wo march I cross the Canada in between Victoria and Quebec and my car break down(18k km). Under warranty I shoud have a rental car or something to go working but I have to wait 1 week to get a car caused they pretend don’t have any car to borrow at this time. Finally the diagnostic came out (engine replacement) 2 months waiting for the engine but when the actual engine as been ship to the dealership. Hyundai Canada tell them trying change fuel injector as been waiting 3 weeks for the fuel injector to finally fix the issue that easy. No update to the customer about what going on with the car. Call the dealership is a pain don’t recommend. You have to figure it out for your protection package by your own. Finally when I got a borrow car they give me a Santa Fe 2021 with 3500km over the oil change and make me lossed a half of day of work caused in the same day they received part and a truck of lube oil so my car was stuck in the garage. Every time your car it’s sitting there for more than a week as been covered with bird xxxxxxxxx and they don’t clean it before giving your key back. More

The only saving grace about Victoria Hyundai is the service manager. I bought a new 2022 Kona from them. Shortly after the 30 day return policy the AC went, then the heating system wasn’t working prope service manager. I bought a new 2022 Kona from them. Shortly after the 30 day return policy the AC went, then the heating system wasn’t working properly, and then my horn stopped working. I took my car in over 7 times to get it fixed (not including regular check ups) in less than a year. I was left driving without a horn for almost 6 months while they sat on the parts for weeks in their garage. One of the service men also left a few 3 inch long bolts lying loose under my hood which caused damage to the battery casing and flew out from under the hood while driving causing significant damage to my windshield which they nearly refused to fix. Turns out they outsourced my windshield which took 3 months to fix, when I got my car back there was an empty cigarette pack in the door. Now when I turn on the heat it smells of cigarettes and there is a fresh gouge in the hard plastic dash as well as my back fender on the passenger side. I was fed up and what they offered me was to switch vehicles. They offered me a 2022 Kona which had claims against it for being in an accident and asked that I pay an extra 2000-3000$ extra in order to put me in the car (DONT FORGER YOU LOSE YOUR WARRANTY AND GET TO BUY A NEW ONE!). When I told the sales manager Tristan Marshall that he had sold me a lemon. His response was a grin and said “I won’t admit that to you”. Of course not! I am proud to say that I have deterred 5 individuals with real interest in buying from Victoria Hyundai so far and I don’t plan on stopping, I will never purchase from them again and I can guarantee no one I know or meet will either. More

Possibly the worst customer service I have EVER had at a car dealership service centre. It feels like the service centre wants you to hate dealing with Hyundai and make you never want to buy a Hyundai again car dealership service centre. It feels like the service centre wants you to hate dealing with Hyundai and make you never want to buy a Hyundai again. So the service centre made an error. I called and spoke to the service centre manager who did not have the authority to fix the problem (and it really wasn't a huge one), so I got forwarded to the general manager. When he EVENTUALLY got back to me, he got defensive, blamed me for the problem (which it obviously wasn't my fault), refused to solve the issue, and is now completely ignoring me. It would have been a small issue to fix;now he has cost a customer for life. Really, he came across as an incompetent man-child without the skills or experience to do his job, that can't communicate, take feedback. Every action, from when the car was dropped off for the service to my last interaction screamed lack of care for the customer. It's a shame because their sales team was great when we bought the car. But now I'll never buy a car from them again - nor from any other Kot Autogroup dealership. More

WORST SERVICE EVER! In fairness, I should state that I didn’t but my Genesis GV80 from them. They didn’t have any back in 2021, so I bought a demo from Open Road Genesi In fairness, I should state that I didn’t but my Genesis GV80 from them. They didn’t have any back in 2021, so I bought a demo from Open Road Genesis in Richmond. I’m not sure if that had any play in this. My first interaction with Victoria Hyundai related to my car needing it’s 24K free service. All good, so far. A few months later, I noticed a whine coming from the rear of the car that seemed to be related to either stepping on the accelerator or releasing it. I made an appointment with Eric, my contact. Upon returning the car, I’m told the noise I hear related to my tires being cupped. This didn’t jive so I called Eric a week later, who referred me to Anthony Bird, the Service Manager. I called him. Within our conversation, he emphatically supported the Tech’s diagnosis of the problem stating “You need to replace your tires and this will solve the problem.” The weeks went by and the whining continued to get louder and more obviously related to the throttle. I called Eric again to say I didn’t believe the tires were the issue. Eric tells me to make an appointment for the following Saturday morning, which I do. Arriving on Saturday, Anthony Bird tells me the Tech doesn’t work Saturdays. He then tries to sell me the same tires that have apparently cupped after 30K as that’s their only option. Asking price $532, supposedly their cost. He states that they won’t investigate my complaint further unless I purchase new tires. At this point I feel the need to move up the food chain and speak with the General Manager, Brandon Kot. Same story from him. Buy new tires. So, I’m between a rock and a hard place. Even though every fiber in my being tells me it isn’t so, I go to Cal Tire and purchase new tires, not the brand I had before. $460 a tire by the way. After switching out the tires I ask the manager, Nate, to assess the old ones for cupping. He and 3 other technicians there say “Nope”. No cupping, except minor on one tire. Nate actually puts this fact on their invoice. The whining is still there regardless of new tires. Back to the dealer who finally agree for the Tech to accompany me on a road test. Within 3 blocks of the dealership he says “ I believe it’s the differential”. They keep my car for nearly a month waiting for parts and provide a filthy loaner. You’re competing against the likes of BMW, Audi and MB for luxury cars?? We finally get our car back all fixed, but they made me purchase new tires for nothing, so it needs to be pursued. Am I wrong?I work my way up the food chain at Victoria Hyundai and end up on the desk of …Brandon Tot again. Lucky me! Upon reacquainting him and asking that it would be equitable for some reimbursement for having to purchase new tires for no reason. He quickly becomes heated…swearing at me and in the end stating “ no f...king way I’ll pay you a penny” and hanging up on me. Really? The only option is to call Genesis Canada. No help there. May 1, it’s time for the free 36 KM service. I call and make the appointment. The next day, Anthony Bird calls me to say Brandon Tot has told him they will not provide any further service to my car. Based upon what?? Calling them out for shafting me because they can? I call Genesis Canada about this. I have yet to hear back. So, I book an appointment at Open Road Richmond Genesis. Great service! Unfortunately the ferry cost me $200 and this will continue until I ditch the car. So, the long and short of it… The Genesis GV80 is a wonderful car. I do love the vehicle but it has issues. It’s a car, right? However, my experience of owning it has been nothing but painful. If you live on Vancouver Island, I strongly recommend you look at any alternative to Victoria Hyundai. The initial purchase experience may be positive but the ongoing service will be a nightmare. As well, Genesis Canada is a joke. You cannot get beyond the people who answer the phone. Great vehicles but much to learn about customer service. GO ELSEWHERE! More

very very terrible service. I purchased a car from this dealership about 5-6 months ago and face very terrible customer service. while selling me a car, the sales advisor said t I purchased a car from this dealership about 5-6 months ago and face very terrible customer service. while selling me a car, the sales advisor said this car has 2 keys when I purchased it and all papers were done, then he said sorry this car has one key right and another I will call you when I get it from the Hyundai parts. now recently like yesterday I gave my car for regular service after waiting for 1.5 months for car service. When my car service is done and as soon as I leave the dealership my car suddenly stops in the middle of the road and shows an engine light and another light and also automatically shifts to eco to sports mode. and the service department takes another 30 min to fix the car. so from now onwards I never go to this dealership and I wanna prefer to go far instead of to going this dealership. bcs no want bad service. More

Excellent service and all of our questions were answered. We are very pleased with our new vehicle and the purchase process. We are very pleased with our new vehicle and the purchase process. More

Attentive and fair with pricing. Realistic about delivery time. We would recommend them without any hesitation Realistic about delivery time. We would recommend them without any hesitation More

I had a service issue with an Hyundai Kona EV that required towing. Spoke with Manager who told me 4 months ago he would address it. Despite emails no contact. Will never buy another Hyundai again. On required towing. Spoke with Manager who told me 4 months ago he would address it. Despite emails no contact. Will never buy another Hyundai again. Once you paid for and drove it off the lot they consider it your problem. More

I purchased a Kona on July 4 th and took ownership on the 6 th. Issac Kim was my salesperson and was amazing. He reviewed and explained everything and answered my many questions. Very patiently I might add. 6 th. Issac Kim was my salesperson and was amazing. He reviewed and explained everything and answered my many questions. Very patiently I might add. Ryan in finance was equally helpful. Everyone I met was friendly . More