Victoria Hyundai

Terrible mechanics and even worse Service Manager 2010 Accent died in the middle of rush hour at major intersection, unable to start...paid extra for towing to have car taken to the dealer as we assum 2010 Accent died in the middle of rush hour at major intersection, unable to start...paid extra for towing to have car taken to the dealer as we assumed they would know what was wrong...right???No...if the engine light does not come on or they cannot get a diagnosis from the ODBE they cannot figure out what is wrong with the car. In our case, they sent the car out from the service center saying nothing was wrong with it...it stalled again on the way home, another dangerous situation. We decided to try and fix it ourselves, we diagnosed within 1 hr that it needed a new crankshaft sensor!! called Hyundai ..part would cost $194.00. Went into Hyundai and talked to the "SERVICE MANAGER"??? who offered $20.00 off the part. Really? $100.00 to do diagnosis test(with no result), $80.00 x 2 for towing , $25.00 x 2 for taxi to and from Hyundai.... Hmmmm. Buy your cars "Haynes repair manual" and go straight to Napaa, we bought the part for $79.00...car is fixed. DON'T BUY OR GO TO HYUNDIA IN VICTORIA!!! More

Pleasant experience.. Thanks to Shawn, I had an almost painless experience in purchasing a used vehicle. Loved his mannerisms & putting up with me! I specially liked that Thanks to Shawn, I had an almost painless experience in purchasing a used vehicle. Loved his mannerisms & putting up with me! I specially liked that he took the time out to show me how to switch the car language from French to English & setting up my phone right away! This 'Im sure sure saved me a few hrs of frustration!! Hope to see you when I return to purchase what I hope will be a brand new car in 3-5 yrs time... More

Outstanding integrity Peter in service department August 23 2017. Attentive to my concern, he listened carefully and took immediate action to correct problem. Kudos as wel Peter in service department August 23 2017. Attentive to my concern, he listened carefully and took immediate action to correct problem. Kudos as well to gent at parts counter for assisting Peter. I felt valued and was in and out within 20 minutes, driving off the lot confident in my vehicle once again. There were several employees in service offices and not one independently acknowledged me while I was there or when I left. Peters friendliness, integrity and professionalism was outstanding-thank you Peter! More

Third time and the best experience yet Just purchased our 3rd vehicle from Victoria Hyundai. We've loved our previous two Hyundai vehicles and the new Elantra had all the extras we were lo Just purchased our 3rd vehicle from Victoria Hyundai. We've loved our previous two Hyundai vehicles and the new Elantra had all the extras we were looking for, along with a much sportier look and feel than the Elantra we traded in. We emailed asking when it would be available after seeing an ad and Josh got back to us right away. He emailed us updates every few days and let us know as soon as the car was available for a test drive. It was exactly the car we wanted......and we made the purchase. I like the car even more today than the day we made the purchase. I felt like we were treated fairly. Josh Rockwell is a great sales rep. Everyone we encountered was helpful and responsive. More

A very positive experience when buying a vehicle. We needed a new family vehicle. We were looking for a while and we decided to see what Victoria Hyundai could do for us. We had a certain budget for w We needed a new family vehicle. We were looking for a while and we decided to see what Victoria Hyundai could do for us. We had a certain budget for which a new vehicle was not possible, and they accommodated with a 2015 Santa Fe Sport. It did not have all the bells and whistles, but when I think about it, we did not need all the bells and whistles, and the Sport Package has more than enough. Our overall experience from being welcomed to the dealership to buying was an enjoyable experience and all staff bent over backwards to make sure we were happy. All staff we dealt with were pleasant and knowledgeable. We were offered various coverages, and glad that we took them. We had the vehicle three days and noticed a nail in the tire and it was repaired under the tire and rim coverage no questions asked. Glad we decided to come to Victoria Hyundai and I would highly recommend them to others. Thank you, Geoff and Lauire-Ann Timlock. More

New car buy I enjoyed working with Hyundai in Victoria. They helped me find the car I needed. While there were a couple of hiccups along the way, the employees di I enjoyed working with Hyundai in Victoria. They helped me find the car I needed. While there were a couple of hiccups along the way, the employees did their best to make sure that I was treated well and I was receiving a fair deal. More

Excellent Service My wife and I bought a new 2017 Tucson and were very happy with the service we received. Karl Lehman helped us and was very friendly and knowledgeabl My wife and I bought a new 2017 Tucson and were very happy with the service we received. Karl Lehman helped us and was very friendly and knowledgeable. He made the experience a very pleasant one. Everyone at the dealership was very helpful and a pleasure to deal with. We would definitely recommend Victoria Hyundai. More

Excellent service first time buyer. I found Eric,excellent at walking me through buying a car on my own for the first. Answered all my question, and made me feel very comfortable. I love I found Eric,excellent at walking me through buying a car on my own for the first. Answered all my question, and made me feel very comfortable. I love my new car! More

"Second chance" We came to this dealership last year, but we were ignored, so we walked out of it. The next time we wanted a new car, we got one somewhere else. We th We came to this dealership last year, but we were ignored, so we walked out of it. The next time we wanted a new car, we got one somewhere else. We then needed a family vehicle and decided to check out Hyundai again, and this time, Jay was the one who assisted us. He is very accommodating, friendly, and knowledgeable. We definitely recommend Jay to our friends who want to get into a Hyundai. More

An enjoyable experience This is the second new car I've bought and both experiences were positive. Josh Rockwell my salesman was great. He responded to a query I made online This is the second new car I've bought and both experiences were positive. Josh Rockwell my salesman was great. He responded to a query I made online one night after the dealership was closed. I met him on the Saturday where we test drove both 2017 Accent and the 2017 Elentra GT. I loved the Elentra and drove it off the lot that night. Everyone I dealt with made it a great experience; from a Josh to the insurance person, Brianna and Bruce. I will definitely recommend Victoria Hyundai to my friends and family. More