Vickar Nissan

They deserve zero stars. The slimy salesperson boasted of how well we would be treated if we purchased the extended warranty, producing copies of his own service invoices (no doubt fakes) that showed all the how well we would be treated if we purchased the extended warranty, producing copies of his own service invoices (no doubt fakes) that showed all the extra work he had performed on his vehicle every time it came in. The real experience is being told that we'll be charged a $150 diagnostic fee every time something goes wrong, and only if the eventual problem is covered under warranty will that be waived. Transmission failed in ~4 years + 90,000km. Our warranty is supposed to give us a rental vehicle; at the time of servicing, all reputable car rental places were out of cars so rather than put us in a car off the lot, they found the sort of rental outfit that people with no credit cards use. Car was old, poorly-cleaned, and showed obvious wear and tear inside and out. Other issues include driver side window that barely works in cold weather, a passenger seat heater that cuts in and out, and the latest issue was an unplugged cord under the driver seat that caused the passenger side airbag to fail. Yep, $150 for the cord to be plugged back in. These folks are the reason people a) mistrust mechanics, b) hate car dealerships. Staff is condescending towards women and arrogant in general, going so far as to refer to themselves as the "529 Wellington" of service departments and local (honest) garages as "McDonald's." Don't walk, run in any direction away from this dumpster fire of a business. More

Excellent service got me what I wanted and at great price. Kept me in the loop were my vehicle was during transit, had it ready to go when I got there. price. Kept me in the loop were my vehicle was during transit, had it ready to go when I got there. More

The service was great and everyone made me feel comfortable. My sales person provided me with all the information I needed and more. He gave me many options to fit my budget and interests and in th comfortable. My sales person provided me with all the information I needed and more. He gave me many options to fit my budget and interests and in the end I got the best car for me. More

I submitted a review of the Service Department on April 16th in which I explained how a request for a part was seemingly ignored. I followed up on what I was told as to why, after two months, the part I ne 16th in which I explained how a request for a part was seemingly ignored. I followed up on what I was told as to why, after two months, the part I needed had been ordered by a different Vickar dealership. I checked and it turned out that wasn’t true and I had been misled. Following my review I received a call from Glenn, the Service Manager at Vickar Nissan. Glenn apologized and explained in detail what had happened on their end. He then offered to promptly order the part I had requested and have it installed free of charge. Glenn has restored my faith in this dealership and I intend to take him up on his offer of course. I have removed my complaint and will continue to call on Vickar Nissan for all my service and vehicle needs and am grateful to know I have been heard. I have nothing negative to say about my Nissan Altima coupe that I purchased from this dealership. It’s simply a great car to drive. Thank you Glenn! Lainie More

My experience at Vickar Nissan was great! We walked in and were immediately impressed with Mitchell, a young, knowledgeable and very likable salesman. He wasn't pushy which made me feel at ease. Adriano and were immediately impressed with Mitchell, a young, knowledgeable and very likable salesman. He wasn't pushy which made me feel at ease. Adriano was also great to deal with. The end result was me buying exactly what I wanted! The team at Vickar Nissan are top notch and I would definitely deal with them again. Even the extra service we got when picking it up was fantastic. Thank you for making the buying process a very pleasant one Mitchell! More