Vernon Nissan

Extreme Disappointment I took my 09' Nissan Murano (150,000km) into Vernon Nissan as it was revving to high and my fuel mileage is outrageous . They told me I had to do an E I took my 09' Nissan Murano (150,000km) into Vernon Nissan as it was revving to high and my fuel mileage is outrageous . They told me I had to do an EMC update for $160. I thought this was a great, efficient and cheap fix. When I got to Nissan they tried charging me $300. I was slightly reluctant to pay, so they gave me a slight discount. I was pleased and thankful for the discount for some strange reason. However, this did not fix the problem. So I took it back and talked to Matt, which at the time seemed to be like a good guy. He told me that they will have to fix the ambient air temperature and the vehicle will be fixed. I was in doubt, so he told me he will fix it, I will be able to drive it and if I wasn't happy, the bill would be free. I was in shock that a service department would even think to do that. So, I got the service done. But when I got back to pick it up, I had to pay $375 for the part...OK I was fine with this! The balance owing was $220. Well the SUV is still running no different, in fact my fuel mileage is worse. So, Matt the great guy I thought he was called and asked how the vehicle was running. I told him that I have paid $600 and the SUV's gas mileage is actually worse. He did not believe me, yelled at me that he fixed it, then hung up the phone on me. Extremely professional!?!?! I did end up paying the extra $220 which equals $800 total for speculation on my vehicle. Nothing is fixed on my vehicle and I would have paid whatever, just to have it fixed and drive properly!! I am extremely disappointed in Vernon Nissan, and Nissan in general and would not recommend this Dealer to anyone! I should have sold my Nissan long ago! Sincerely, Justin Baillargeon More

Exceptional They go above and beyond requirements They are professional know what they're talking about. They know how to avoid argument and settle disappointsme They go above and beyond requirements They are professional know what they're talking about. They know how to avoid argument and settle disappointsment i was having with car probkem. Theu made me feel confident about fixing it and were polite also More

Repeat of survey I've already completed this survey after the recall correction. Your staff are very helpful , do their jobs well , and are very pleasant. Thank you! I've already completed this survey after the recall correction. Your staff are very helpful , do their jobs well , and are very pleasant. Thank you! More

the staff were friendly and kind The only thing I was unhappy with is it seemed I had no choice about the extended warranty, and really didn't want the extra expense and it wasn't dis The only thing I was unhappy with is it seemed I had no choice about the extended warranty, and really didn't want the extra expense and it wasn't disclosed to me on the day of the test drive. More

Every aspect was totally professional. We were looking for an intermediate sized truck that would fit into our garage. Drove an SV Crew locally, and determined it was to long. Decided on a We were looking for an intermediate sized truck that would fit into our garage. Drove an SV Crew locally, and determined it was to long. Decided on a PRO 4X, but could find one locally that fit our budget. Through Kijiji, located a new 2017 PRO 4X at Vernon Nissan. Contacted the dealership via e-mail, and received an immediate response. After several telephone calls and e-mails between ourselves and Jerrit Lindgren GM, Rick August Sales Rep and Christine Reimer Business Manager, we were on a plane headed to Vernon to complete our deal. Can't say enough about Jerrit and staff, totally professional and helpful, made all aspects of the experience positive. Would definitely recommend Vernon Nissan! More

A good choice for us! We purchased a Nissan Rogue in the fall when the promotions were on. We felt we got excellent trade-in value for our Nissan Altima which was a big pa We purchased a Nissan Rogue in the fall when the promotions were on. We felt we got excellent trade-in value for our Nissan Altima which was a big part of our decision after looking at other dealerships and other similar products. We received a great inservice on operating the vehicle and drove away feeling we had had a great experience and were treated fairly. Thank you Chad. More

My Vernon Nissan Experience Vernon Nissan continues to serve me with excellence as it has for many years. The people treat me as a friend as well as a valued customer. Keep up Vernon Nissan continues to serve me with excellence as it has for many years. The people treat me as a friend as well as a valued customer. Keep up the good work! More

Nissan Qasqai I love my new Qasqai and all the help purchasing it , I had several questions for the service department for several weeks after I drove it for awhile I love my new Qasqai and all the help purchasing it , I had several questions for the service department for several weeks after I drove it for awhile and they took the time to help me and that means a lot to me. Thank you More

I had so much fun I went to look at cars (with my Aunt) about a week ago. Our intention was to price out cars that day, not to buy. We checked out a few dealerships a I went to look at cars (with my Aunt) about a week ago. Our intention was to price out cars that day, not to buy. We checked out a few dealerships and then went to Nissan. We found a car in our price range, that I absolutely loved. So we went in to look for a sales representive. Chad came out of his office with a huge smile and warm demeanor. We were at ease right away. We went on a test ride, talked for a bit in his office about the car in detail. Chad answered ALL our questions and never made us feel like a bother. Chad offered us choices, but never tried to upsell us ( I really appreciated that). I truly have never ever had so much fun buying a car, nor have I ever laughed so much. My Aunt and I had such a good time, I would highly recommend going to Nissan. All the staff was accommodating and pleasant. They were all very knowledgeable in their positions. I'm definately one very very happy customer. Thank you everyone at Nissan!!! Oh and the coffee us good too 😁 More

Regained confidence outstanding customer experience Just have to give a thank you for an amazing customer experience purchasing a Lexus from Vernon Nissan. The sales rep I spoke with, was kind and prof Just have to give a thank you for an amazing customer experience purchasing a Lexus from Vernon Nissan. The sales rep I spoke with, was kind and professional thu out . The entire staff brought about a hometown feel, something u don't get to experience to often in the big city. We saw a vehicle online , inquired about it and since we from out of town , he sent me a detailed video along with the service records of the vehicle . I had never made an offer for a vehicle without inspection , but he assured me, there was no commitment if ur not completely satisfied . We headed out on a 400km trek and as advertised they delivered . Never had such an enjoyable purchase experience as we did with Vernon Nissan . It has restored our faith the car industry because of this Dealership, and would recommend anyone out of town considering buying a car,its worth the drive . Thanks again Vernon Nissan. More