Vernon Kia

I had a recall for a wire in my vehicle that needed to be replaced. I have a busy schedule and the mechanic at the shop I booked the appointment with assured me this would only take him 30 mins as I worked t replaced. I have a busy schedule and the mechanic at the shop I booked the appointment with assured me this would only take him 30 mins as I worked the day I booked the appointment. When I arrived at the shop they told me it would take over an hour and a half, I replied “oh the mechanic on the phone said it would only take 30 minutes” The mechanic replied that the reason it would take so long was because they were having a shop meeting. Now I wouldn’t have been annoyed if the reason they couldn’t work on my car in the time promised was because they were busy or backed up.. but because they were just having a meeting? Why even book me in during a meeting? The mechanic then offered to rebook me at a different time. He did not apologize for the inconvenience (I live an hour away) and was very blunt “they are having a meeting so ya there’s nothing I can do about that” I am not even surprised because this type of lack of customer service and disorganization is very typical for this dealership. But maybe don’t book people during an hour long meeting in your shop? just a thought? More

I was at another mechanic who called Kia for the part that I needed. Kia stated it was nationally back ordered. I went to the Kia dealership in person and asked what could be done to fix my 2013 Kia S that I needed. Kia stated it was nationally back ordered. I went to the Kia dealership in person and asked what could be done to fix my 2013 Kia Sorrento. They told me that the part was "dealer only" and that no Kia location had one in Canada. Would be more than a month to get a part. Shrugs all around the parts department, so sorry. Go ask else where. Yes I started swearing at them, and I was asked "why are you swearing? at us?" Maybe I'm swearing because I'm 1800km from home, driving a KIA vehicle, at a KIA dealership and they are "meh... nothing we can do. Good luck." I ended up calling Kia LANGLEY, and they were able to find and direct me to a wreckers that was 30km away to get a used part to get me under way. Kia Vernon didn't do a xxxx thing to help in any way. Yes, THAT'S why I was swearing at them. I would not recommend this dealership for parts, for service or for anything. Useless in every possible manner with no empathy or ability to help a Kia customer that's stranded with their xxx vehicles. More

Very pleased with our new vehicle purchase through Brandon James and Vernon Kia. Brandon was very knowledgeable and explained the whole process in a pleasant professional manner making the purchase a Brandon James and Vernon Kia. Brandon was very knowledgeable and explained the whole process in a pleasant professional manner making the purchase a stress free experience. Highly recommend Brandon and all the Vernon Kia staff! More

My wife agreed to sell her used car to this dealer. When we got there, the assistant manager, Reza offered her $1200 less than what had been agreed upon in writing. He basically accused my wife of lyin When we got there, the assistant manager, Reza offered her $1200 less than what had been agreed upon in writing. He basically accused my wife of lying. Salesman Sejah was great but not so the assistant manage. I didn't find this was ethical--don't recommend this dealership! More

own 2019 Kia Sportage ex Premium. driving on steep highway cruise control will not set. Has anyone had this issue(i would like to know). Vernon Kia states nothing wrong with cruise? C driving on steep highway cruise control will not set. Has anyone had this issue(i would like to know). Vernon Kia states nothing wrong with cruise? Cannot find any owners that have this issue. is my car unique?to be clear this is not a complaint with vernon kia. More

BEWARE OF SPIDERWEB SCRATCHES! Kia will not fix them. Apparently this is how "Kia Vernon" sells their new 2021 Red Sportage EX. They Promised to fix them, but haven't done so. Brand new car, and in the s Apparently this is how "Kia Vernon" sells their new 2021 Red Sportage EX. They Promised to fix them, but haven't done so. Brand new car, and in the sun looks 10 years old. Make the drive to Kelowna or Vancouver to purchase your Kia, it will be worth it. I am so dissapointed in my new cR, I do not drive it, it makes me very sad! More

Excellent Dealership I went to just look at a Stinger. Purchased it that same morning.. All of the personel that I dealt with were amazing - from the purchase through to I went to just look at a Stinger. Purchased it that same morning.. All of the personel that I dealt with were amazing - from the purchase through to insurance. More

Exceptional Service and Sales I never thought a car buying experience could be so simple, friendly and stress free. Everything was low pressure and I never once felt rushed to make I never thought a car buying experience could be so simple, friendly and stress free. Everything was low pressure and I never once felt rushed to make a purchase. Dayton was exceptional with his customer service and knowledge of vehicles that made the whole purchasing experience a breeze. A huge thanks to the team at Vernon Kia and especially product advisor Dayton Inglis. More

Great Service Honest and Very Helpful My van wipers broke during a rainy trip to BC and the great staff at Vernon Kia got me in right away, found a replacement part at the wreckers and got My van wipers broke during a rainy trip to BC and the great staff at Vernon Kia got me in right away, found a replacement part at the wreckers and got me on my way for a very reasonable price! Thanks so much guys! I highly recommended this service department! Marissa More