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Vancouver Volkswagen

Vancouver, BC

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350 Reviews

4575 Main Street

Vancouver, BC

V5V 3R4

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Showing 350 reviews

November 10, 2015

Attentive and Efficient team Kong and the team were very attentive and efficient in meeting my needs. Ended up in a great CPO Tiguan at a great price. Thanks! More

by TiguanDriver1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kong Vu, Kong Vu
November 08, 2015

Get in, get out I set up a meeting with Will to test drive the new Tiguan. We had 9 months remaining on our Jetta's lease and had low expectations that we could get o More

by kit87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Hall, Kenneth Keung
November 06, 2015

HAPPY AND SATISFIED I enjoy my 2015 Beetle Classic immensely...so, so glad to have overlooked the car review. Staff at Clarkdale is awesome. Specifically, with his effe More

by PROUD OWNER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anojith Selvaratnam, Billy Tse, Christina Duncan
November 04, 2015

My experience was exceptional. I have been a client of Clarkdale for over 12 years. I have never been disappointed with their service or any one of their staff. That is really som More

by Satisfied with Clarkdale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Corney, Will Hall, Madilyn Masmela, Christina Duncan
October 28, 2015

2015 Touareg My experience with Clarkdale has been excellent. My wife and I each drive a VW and we have been happy with the service and the knowledgeable staff fo More

by Satisfied VW Driver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Scott, Billy Tse, Christina Duncan, Keith Scott
October 26, 2015

Great Dealership, friendly staff. I found the staff to be incredibly friendly at the dealership and willing to help find a car that fit my budget. Kong, the sales representative was ve More

by jetta12345
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kong Vu, Christina Duncan, Kong Vu
October 25, 2015

Excellent Experience Billy is knowledgeable about his products and very friendly. He was able to help me obtain a reasonable deal on a used VW and offered a fair value on More

by JL1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Comey, Billy Tse, Cyndy Stone
October 21, 2015

Nightmare at Clarkdale I leased 3 VWs at Clarkdale and I will never lease another one. Reasons: 1. Clarkdale sold me the special VW car body insurance with asking me. Cos More

by disgruntled customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christina Duncan, Cyndy Stone
Oct 27, 2015 -

Vancouver Volkswagen responded

We're very sorry to hear about your poor experience. We take your feedback very seriously and it's important for us to understand what exactly happened in the finance office and at the service desk so we can prevent this from happening to anyone else in the future, as well as do what we can to help you feel better about your Clarkdale experience. Please let us know how we can reach you. Alternatively, call Trevor (our General Sales Manager) at (604) 773-8738. Again, we apologize and thank you for bringing these issues to our attention. We look forward to speaking with you.

Oct 27, 2015 -

disgruntled customer responded

Clarkdale already knows about my case. About two years ago, I broke a tire (It was my fault) and booked an appointment to get a new one at Clarkdale. The service manager called to tell me that the company no longer want my business. I thanked him as he freed me to take my business elsewhere. The service at Kal Tire was much better. In view of this incident, Clarkdale should be well aware of my case. Since I paid off the lease of my Beetle at Cowell in Richmond, I will no longer have to deal with Clarkdale. I know of at least one of my friends who bought a VW but not at Clarkdale. It is too late to do anything about my many many unhappy experiences at Clarkdale. It is my fault to go back in December of 2012 to lease my third VW. I should have known better. Staff at Clarkdale should go back to college to learn about customer service and ethical business practices.

October 14, 2015

Straightforward buying experience Billy was very friendly and informative. He did not pressure me at all. The entire buying experience was straightforward and honest. I left Clarkdale More

by TL1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Tse
October 09, 2015

Best Buying and Service Experience! Been servicing my 2012 Golf TDI at Clarkdale for 2+ years and couldn't be happier. Friendly and knowledgeable service folks and they even call me 1 d More

by JimmyDC2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anojith Selvaratnam, Trevor Scheidl, Greg Johnston
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