Universal Ford Lincoln

Parts Department were the worst. These old men there seemed not enjoying their job. Went there couple times just to buy coolant for my car. But for the second time same treatment, they’re look grumpy, v seemed not enjoying their job. Went there couple times just to buy coolant for my car. But for the second time same treatment, they’re look grumpy, very unprofessional. I hope the management should address this problem. More

Came in to test drive a used car at this dealership. We were immediately greeted by Patrick, who was very friendly, funny and no nonsense straight to test drive. We haven't settled on a vehicle yet but Pat were immediately greeted by Patrick, who was very friendly, funny and no nonsense straight to test drive. We haven't settled on a vehicle yet but Patrick made our experience at universal Ford great! He has been in the business a long time and it certainly shows. No pressure, just a fun drive and some helpful information. More

We bought our mkx a couple months ago and working with Joon Chung was great I would recommend this dealership to others thank you universal ford Joon Chung was great I would recommend this dealership to others thank you universal ford More

STAY AWAY!!!! Had a really bad experience! Please do not waste your time! Made me lose GST on my trade-in. The manager Carly Huskins . Will open BBB complaint. waste your time! Made me lose GST on my trade-in. The manager Carly Huskins . Will open BBB complaint. More

Very disappointed in Universal Ford. They put old tires on my suv when I bought it and brushed me off when I asked about it. I bought the suv anyways. When I needed a tire patch, I was told the tire was to on my suv when I bought it and brushed me off when I asked about it. I bought the suv anyways. When I needed a tire patch, I was told the tire was too worn and I needed to replace all four. I hadn’t had the car a year yet! I only put 13,000 and they needed to be replaced. The tires only had 52,000 kilometres. They offered me a small discount. They even admitted the tires should have lasted longer but still did nothing to resolve anything. I feel they want you to buy a car but after that they could care less.. I would save your money and buy some where else. More

Henry at Universal Ford was very quick to respond to my inquiry of a used vehicle I had my eye on. The dealership was accomidating to my price range. Business was quick and complete. Harrison and his tea inquiry of a used vehicle I had my eye on. The dealership was accomidating to my price range. Business was quick and complete. Harrison and his team worked quickly to get ownership and insurance together and I left the dealership with my new (to me) Fiesta less than 3 days after my initial inquiry. My only complaint would be that I found an earring in the overhead sun shield and that there was some kind of greasy residue on the centre consul. but both of those things are trivial - the vehicle works well and the customer service was great!! More

Fantastic dealership to deal with! Harrison Lam and the financial team, as well as the sales team, worked tirelessly to find me the best deal they could deliver. I would absolutely recommend this dealershi financial team, as well as the sales team, worked tirelessly to find me the best deal they could deliver. I would absolutely recommend this dealership to anyone looking to get into their next Ford vehicle. More

2 dozen + problems with new escape in 1 yr, No communication I’m very disappointed in my brand new 2019 Ford Escape, which I have had since the end of June 2019. My service advisor tried to be helpful with all t I’m very disappointed in my brand new 2019 Ford Escape, which I have had since the end of June 2019. My service advisor tried to be helpful with all the issues I have been having over the last year, but even they stopped responding. The communication with management has been poor and they often didn't respond for weeks, and now no one will do anything. I bought a new escape after having a fantastic experience with my 2017 lease. My lease was up, and I wanted a vehicle I could trust since I am often driving long distances, alone and off the grid. This new vehicle has had problems since the first couple of weeks of owning it. At this point, I have had over a dozen rentals, and many were Ford Escapes. In my immediate family, we have owned or leased six Ford’s, and they did not exhibit the same issues. I have spent a significant amount of time taking my vehicle in for service, which has cost me work and time in general. I do not think my SUV is safe, considering how many components have broken or appear to be installed incorrectly. The dealership has not been able to fix all the problems, and new ones just keep happening. I am incredibly disappointed that Ford sold me such a vehicle. The situation has been going on for over a year, and Ford has let me down. More

I'm absolutely impressed with Nicholas leblond he had perfect positive attitude out of everyone there he was the only clean dressed ready to help at any moment. I'd highly recommend Nicholas leblond to a perfect positive attitude out of everyone there he was the only clean dressed ready to help at any moment. I'd highly recommend Nicholas leblond to anyone looking to purchase a new or used vehicle or trade in theirs. I trust him to get me in a suitable vehicle that's adjusted to my needs he knows his vehicles inside and out very intelligent man to be working with thank you very much for your outstanding service More

Terrible service. Do not recomend Terrible work quality, Terrible service, employees did not care about my truck or my satisfaction at all. Damaged my interior and did not fix it. blam Terrible work quality, Terrible service, employees did not care about my truck or my satisfaction at all. Damaged my interior and did not fix it. blamed me for damage to my truck after they replaced my dash. Service manager said he would fix it in Dec 2019, I sit a May 2020 with no repair. Had to fix my truck myself. For shame! More