Turpin Kia

So far so good on this major service but I am only a few days into driving our 2002 Saab 9.5 2.3t since Turpin fixed the major problem we had. The vehicle would just completely shut down without warning whi days into driving our 2002 Saab 9.5 2.3t since Turpin fixed the major problem we had. The vehicle would just completely shut down without warning while being driven. Turns out it was the culmination of fixing broken hoses with baling wire and bubble gum since our warranty expired. The repairs totalled a little over $1400. My only quibble with Turpin goes back to September 2009 when we had problems filling the 70 Litre gas tank. After unsuccessfully trying a new fill neck, for which I was credited the cost, including labour, a new tank was ordered and installed at a cost of just under $1,700. The only problem was that a 60 litre tank seems to have been installed, not the OEM 70 litre one removed. That significantly reduced the range of the vehicle. I have never received a satisfactory explanation from Turpin about this. More

I was very pleased with the service I recieved from this dealership. All of the staff acted in a professional manner. They took the time to answer all of my questions and concerns, with no pressure at all dealership. All of the staff acted in a professional manner. They took the time to answer all of my questions and concerns, with no pressure at all. All of the minor problems that I pointed out with the vehicle that I purchased were corrected without question. The one thing that I was really impressed with was that they even filled the gas tank. I would recommend this dealer all day long. Ken, Ottawa More

Excellent service all around! I was very nervous to buy a used car since this was my first time. Their 152 inspection point service on used cars and the quality of the car I bought was exceptional. I compare used car since this was my first time. Their 152 inspection point service on used cars and the quality of the car I bought was exceptional. I compared it to other dealerships. I was also very confident of their after/maintenance service dealership capabilities. More

Great people and great service. Highly recommended. The staff are friendy and well informed. Service work is done well, on time and there are no surprises. The shuttle service is a bonus as is free winter staff are friendy and well informed. Service work is done well, on time and there are no surprises. The shuttle service is a bonus as is free winter tire storage. We bought from Turpin, we have all our servicing done by Turpin although both vehicles are now "out of warranty" and we will continue to deal with Turpin for the foreseeable future. More

I have dealt with this dealer for many years and, in particular, Mr. Frank Fraser who has always been very helpful, courteous and honest in his dealings with me on the service of my vehicle. Although m particular, Mr. Frank Fraser who has always been very helpful, courteous and honest in his dealings with me on the service of my vehicle. Although maintenance and servicing of automobiles is not an exact science, Turpin and Mr. Fraser and the Turpin service team, in my opinion, go above and beyond to remedy any situation and ensure highest level of customer satisfaction and vehicle safety. More

Problems with an elusive clanking noise was said to be repaired, Only to come back 1 hour later. I brought the car back and several hours later was fixes at no additional charge. Turpin is continently repaired, Only to come back 1 hour later. I brought the car back and several hours later was fixes at no additional charge. Turpin is continently located and offers shuttle service. The price for Oil Change was a similar price as the local lube shop. Waiting room is comfortable with free coffee and TV. More

Integrity,honesty and commited to Total Customer Satisfaction shown by all those employees who looked after my concerns was beyond "the norm" I would recommend this dealership to anyone for a positi Satisfaction shown by all those employees who looked after my concerns was beyond "the norm" I would recommend this dealership to anyone for a positive sales and or service experience. GREAT PEOPLE, from lot-boy to owner. I shall certainly return! More

I visited several dealerships and used car lots before coming to Turpin. I wish it had been my first stop! This was my first time purchasing a car, Jerry and Peter were great at finding me a selection coming to Turpin. I wish it had been my first stop! This was my first time purchasing a car, Jerry and Peter were great at finding me a selection that fell within my price range, and when my payment ended up being a little bit more than I had budgeted (due to a credit score issue on my part) they were amazing about getting the car back into my price range. Peter explained the whole financing process to me and made it easy to understand. He explained all of my options, and even my future options (trade in/refinancing etc). He was extremely helpful, everyone I dealt with was friendly and personable! I ended up with a car that I LOVE, that fits nicely into my budget. What I really appreciated was the extra little things they did, like giving me a courtesy drive to work so I wouldn't be late after an appointment, following up with me during the process (which was a lot quicker than I expected!), following up with me afterwards, and, when I lost my car keys while out of town 2 months after I got my car, the parts department was able to give the code to the locksmith so I could get keys cut and come back to Ottawa! I will definitely recommend Turpin and Peter to anyone who is looking to purchase a car, and I will definitely be dealing with them for any of my future needs! More

Paul was prompt in calling me first thing in the morning to review work to be done on the vehicle. He then followed up severral times during the day on status and to inform me of options regarding repairs to review work to be done on the vehicle. He then followed up severral times during the day on status and to inform me of options regarding repairs before proceeding. He was polite and clear in his explanations. The vehicle was ready same day despite lengthy list of items to investigate and repair. Tyler on the weekend was also helpful in booking appointment after the service office in Bells Corners had closed and he reviewed the bill with me when I picked up my car at 5:50 PM that evening. More

Every time I visit Turpin the guys are super. - The Every time I visit Turpin the guys are super. - The work on my car is finished when they say it will be finished. - They call me to authorize ex Every time I visit Turpin the guys are super. - The work on my car is finished when they say it will be finished. - They call me to authorize extra work when needed and take the time to explain what it is. Then when I still have no clue what they are talking about, they explain it again but compare it to something I might know about. - They also give me a quote of what the additional work is going to cost and tell me whether the items needs to be addressed right away or can wait a couple weeks or month. - The CSRs are very friendly when I check in at 7am, regardless of whether or not they are "morning people". - The shuttle drivers are very friendly and understanding when I don't make it down to the door right on time. More