ToyotaTown

Great purchase experience Nancy Hopper of Toyota Town in London was extremely professional and helpful throughout the process of purchasing my 2011 RAV4. She was knowledgable Nancy Hopper of Toyota Town in London was extremely professional and helpful throughout the process of purchasing my 2011 RAV4. She was knowledgable about the product and guided the process with confidence. I would highly recommend Nancy to others who are searching for a vehicle. More

Great Service We were visiting from 4 hours away when we experienced vehicle problems. We called the dealership which suggested speaking directly with a service ad We were visiting from 4 hours away when we experienced vehicle problems. We called the dealership which suggested speaking directly with a service advisor. Peter Engelmanas signed us in, offered a complimentary coffee while we waited for the vehicle to be checked. The repairs were scheduled in for first thing the next day - a Saturday! (Not available in our home area.) The vehicle needed to stay put so Peter arranged for a ride. As Peter was not working the next day, he had our file moved to Firis Sharif who continued with the same high level of help. Both men went above and beyond making sure all was done in time so that we could have a safe and problem free trip home. Communication was excellent - we always knew 'the next step'. We were also advised of the ToyotaTown Advantage Club Card program which saved us 10%of our total bill. Thanks Peter and Firis. Great job. Thanks to the mechanics too! PS - the friendly service continued at the luncheon counter too! More

New Corolla Owner It was a pleasure to deal with Baz, he was helpful with selecting the right model and features. He offered transportation if required after the lease It was a pleasure to deal with Baz, he was helpful with selecting the right model and features. He offered transportation if required after the lease on my insurance provided rental expired. On delivery which was on schedule he explained the operation of the display unit and other features. Thanks Baz, I am happy to have met you when I first visited and also with coming to ToyotaTown. CB More

Great service Firis sharif was very knowledgeable and helpful and our service was quick and done well. Thanks for helping me firis. I look forward to seeing you aga Firis sharif was very knowledgeable and helpful and our service was quick and done well. Thanks for helping me firis. I look forward to seeing you again. More

Fantastic Experience w/Nancy Hopper!! I recently bought a 2015 RAV4 and it was my first 'new' vehicle. It can be a very overwhelming experience...or so I expected until I got Nancy as my I recently bought a 2015 RAV4 and it was my first 'new' vehicle. It can be a very overwhelming experience...or so I expected until I got Nancy as my sales rep. She was so informative and such a pleasure to work with! I expected to be shopping at numerous places for days but as soon as she introduced me to the RAV4 I just knew I needed to move forward. Thanks for making this such an awesome experience for me, I'm very happy with my RAV4 so far!! Not only was Nancy great to work with, but everyone else I encountered there along the way : ) More

Nancy Hooper, Toyota Town London Nancy Hooper was very professional, well informed, inviting and a pleasure to work with. Thank you for all your help Nancy! Best Wishes in the New Nancy Hooper was very professional, well informed, inviting and a pleasure to work with. Thank you for all your help Nancy! Best Wishes in the New Year! Outstanding vehicle. More

Great attention to every detail. All the people I dealt with were knowledgeable, courteous and they did everything they could to make me understand the problem, then fix it. Mike and All the people I dealt with were knowledgeable, courteous and they did everything they could to make me understand the problem, then fix it. Mike and Rob, the service advisors, efficiently took care of every aspect of the repair. More

Sales person - Ken Yates I have been working with Ken Yates and he is experienced, motivated and fairly quick. Although the nature of my work is far more complicated than a si I have been working with Ken Yates and he is experienced, motivated and fairly quick. Although the nature of my work is far more complicated than a simple purchase I found him pretty knowledgeable. Thanks Ken. More

New Car purchase with Ken Yates Ken was our sales rep when we purchased our first Rav4 in 2011. My husband was in a serious car accident which totalled our Rav4 but saved my husband Ken was our sales rep when we purchased our first Rav4 in 2011. My husband was in a serious car accident which totalled our Rav4 but saved my husband's life. We naturally returned to Toyota Town and Ken for the replacement Rav4 as we now knew for certain that the safety standards for Toyota vehicles was very high. Ken was excellent and got us exactly what we wanted quickly. More

He REALLY listened to me Hello, I recently leased a Scion Xb from Toyota Town through Baz. As I do not participate in online reviews, I wanted to let you know how pleased Hello, I recently leased a Scion Xb from Toyota Town through Baz. As I do not participate in online reviews, I wanted to let you know how pleased I was to work with him. I know you have a big sales team there, and of all of them, he was right for me for some important reasons: 1. He REALLY listened to me. I was trying to decide between a Yaris (which I was previously in) and a Corolla (which I thought was the only other option in my price range). He heard what I was not saying, (which was that neither choice was really right for me in spite of what all other sales folks had tried to convince me) and realized that I needed a bigger and more comfortable vehicle, and wanted a different 'look' than either of them offered. He also 'got it' that I did not want a high EMF panel inches from my chest, and instead of highlighting the benefits of the electronic gagetry of the Corolla dash, brought out the Scion which has the set-back dash with fewer electrical options there. I have to say I had that initial choice conversation with more than one person at other dealerships (since I originally leased in Toronto), and NOT A SINGLE person ever thought to suggest the Scion Xb. He got me into the RIGHT vehicle for me. 2. He spoke at my pace. I had placed calls making some initial inquiries to your dealership, but the fellow that got back to me a) did not answer the question I asked AND talked so fast I could not process the info he was giving me. Sales people should speak at the same pace that their customer does. More than once I avoided visiting your dealership because it seemed I was not connecting with someone who was really listening and giving me the info at the pace I needed. I felt rushed on basic questions. 3. He did not overload me with information I did not need. I gave him a cue on this and he followed completely. I had little interest in brakes, tires and all of that. I needed to fit comfortably in the vehicle of my choice, and had a few other key criteria. He focussed on those in depth, which was what I needed, then was available to answer the other stuff if I needed it. 4. He was relaxed, which allowed me to be relaxed enough to make a quick and wise decision. It was an important factor. 5. He let me test drive the vehicle on my own, after a drive with me. That allowed me to really 'try on' the vehicle and make my final decision quickly. These things may seem obvious and standard protocol for sales folks, but Baz really delivered on them and made the entire experience really pleasant. More