ToyotaTown

Customer service is a let down...THANK GOD their cars aren't The first time I went into ToyotaTown about 6 months ago, I sadly had Gwen "help" me out... which was really no help at all. She did not listen to a The first time I went into ToyotaTown about 6 months ago, I sadly had Gwen "help" me out... which was really no help at all. She did not listen to anything I was telling her about what I was looking for in a vehicle, my needs, or my price point. Needless to say I left ToyotaTown that day extremely disappointed & puzzled at how she actually has a job there. Growing up I drove Toyota's & you would think my parents own Toyota the way they boast about their vehicles. My parents will not buy anything else, and so when the time came to purchase my own car... of course my heart already knew I was a Toyota girl. Because I basically knew I already wanted a Toyota, I spent the 2 months prior to going into Toyota, looking at every other dealership in London.... I had selected a few other vehicle models to compare against whatever Toyota I decided on, just to make sure I was happy with my choice, and to know I was making an informed decision. I ALMOST BOUGHT A VEHICLE I DIDN'T WANT - just because I didn't want to give ToyotaTown my business after my horrendous experience with Gwen... Every experience I had at another dealership (& of course some weren't all that great) BLEW ToyotaTown out of the water. Because of my horrible experience it took me a few more months than I would have liked to buy a car... and I really only went back, because I found the car online, and really wanted it. I even called around to other Toyota dealerships first to see if I could somehow purchase the car through them so I wouldn't have to step foot back in ToyotaTown. Anyways, I requested anyone but Gwen when I did go back to buy the car I saw online. This experience was better than the one 6 months ago, but really I already knew what I wanted and just wanted to buy the car & get the xxxx out! Honestly, if it wasn't for Nicole in financing - I would neeeeeever consider ToyotaTown again... however she did a really good job buttoning up with me and gave me hope that ToyotaTown does still hire competent, respectful individuals to represent such a great vehicle. Maybe I will just have to request Nicole for my next purchase :) More

Toyota Quality I am a very happy customer who keeps coming back to ToyotaTown for maintenance and advice from Robert Dako. Rob is great, he keeps my '05 Toyota Echo I am a very happy customer who keeps coming back to ToyotaTown for maintenance and advice from Robert Dako. Rob is great, he keeps my '05 Toyota Echo going for 12 years now and since Toyota does not make them anymore, I want my car to last as long as possible. Great job. More

Comfortable Experience I met with Ken Yates at Toyota Town. It was my first attempt at purchasing a vehicle and I was a bit overwhelmed. Ken made it extremely easy by talkin I met with Ken Yates at Toyota Town. It was my first attempt at purchasing a vehicle and I was a bit overwhelmed. Ken made it extremely easy by talking to me in a genuine manner and providing advice and recommendations, as well as answering my many questions in a patient and polite way. Very informative. I recommend. More

Maintenance service Toyota Town is a highly recommended auto service centre for my RAV4. They are very friendly and greet you with a smile. No delays as your car is in on Toyota Town is a highly recommended auto service centre for my RAV4. They are very friendly and greet you with a smile. No delays as your car is in on time and mechanics are very knowledgeable of what they do. What I like most is they Will recommend what is best for the car More

Changing the Tires It was finally time to get the winter tires off the car and put on the summer ones. I was concerned because there was a warning triangle that indicat It was finally time to get the winter tires off the car and put on the summer ones. I was concerned because there was a warning triangle that indicated I might have a tire pressure problem. I had brought the car in when the triangle first appeared and was told everything was fine. Brittany explained the issue to me again today and it was very reassuring to hear the same story. More

Happy customer This is the second car we have bought through Shawn Longworth. And we have been very satisfied both times he was very nolgable and answered all our qu This is the second car we have bought through Shawn Longworth. And we have been very satisfied both times he was very nolgable and answered all our questions More

Thanks to the tall one..we got our Rav 4 May1/17...quite impressed with our new tall salesperson Geordie Hook in our RAV 4 purchase. Appreciated his professional and pleasant ma May1/17...quite impressed with our new tall salesperson Geordie Hook in our RAV 4 purchase. Appreciated his professional and pleasant manner... Cheers🌹..Rose & 🍁Heinz More

servicing has always been efficient and satisfactory I have dealt with Toyotatown sales and service since 1975, each area has been excellent with helping in buying a new vehicle and in the routine servic I have dealt with Toyotatown sales and service since 1975, each area has been excellent with helping in buying a new vehicle and in the routine servicing and occasional unexpected repair when needed. More

GREAT SERVICE! I never have to worry whether things are done right when Rob Dako is looking after my vehicles (two Tundras and a RAV4). Not only is his knowledge in I never have to worry whether things are done right when Rob Dako is looking after my vehicles (two Tundras and a RAV4). Not only is his knowledge invaluable but he is a get-it-done kind of guy. Thanks for all your help Rob! More

stress free experience Shawn Longworth made my shopping experience at Toyota Town stress free, fast and very pleasant. He understood my needs and limitations and worked wit Shawn Longworth made my shopping experience at Toyota Town stress free, fast and very pleasant. He understood my needs and limitations and worked with in them. I left the dealership extremely satisfied with my new Rav 4. Thank you Shawn! Shaharit More