ToyotaTown

Chad is a kind man who is not only knowledgeable about Toyota products but also very respectful as he dealt with my wife and I. He was very patient with us during the entire process and didn’t rush us int Toyota products but also very respectful as he dealt with my wife and I. He was very patient with us during the entire process and didn’t rush us into making a purchase like some other salesmen. Overall, he helped us secure a Toyota Camry and we are very happy with our experience. Will definitely recommend Chad and Toyota! More

Justin help me a lot to get a good dealership for my car Toyota Highlander. He is an awesome guy and have good knowledge about what he is doing.Good job Justin keep going. Toyota Highlander. He is an awesome guy and have good knowledge about what he is doing.Good job Justin keep going. More

Support miles away. Shawn helped us with the purchase of our new Tacoma. Even though we live in Ottawa and purchased in Ottawa, Shawn was a trusted and valued sport per Shawn helped us with the purchase of our new Tacoma. Even though we live in Ottawa and purchased in Ottawa, Shawn was a trusted and valued sport person who gave us honest and valuable information. More

Maintenance Service She was vary helpful answering all my quires and put me at ease with her expertise . Great person to deal with on staff at Toyota-Town. She was vary helpful answering all my quires and put me at ease with her expertise . Great person to deal with on staff at Toyota-Town. More

Todd & Joe are AMAZING I came in today Nov 12 2019 - I could not see out the driver side windshield due to the fact that my windshield nozzle was not letting anything out - I came in today Nov 12 2019 - I could not see out the driver side windshield due to the fact that my windshield nozzle was not letting anything out - Todd and Joe got to work on it right away! Informed me of the problem - covered under warranty and on my way in and out in 20 minutes! I was beyond impressed with how fast and tentative they were to me! Because trust me I was pissed not being able to see and been waiting forever to get the car in, so instead of waiting for a call back I drove into London to see if and could they help me and book my oil change! They could have told me to come back and book an appointment but they got right to it and diagnosed and fixed the problem, because seeing out your windshield is a safety concern :) These two especially Todd went above and beyond and apologized and to me that makes me a proud Toyota owner and will keep coming back! Todd even took the time to explain some of my extended warranty pkg to me which helped too, when you buy a car so much stuff is thrown at you that night, here sign here oh this is this and this is that and can be alot at ya! So THANK YOU again to Todd and Joe - I may have to request only to see them in the future :) More

My experience at Toyota Town was amazing. My experience was an amazing right from walking in and there was a very friendly receptionist. She excused herself to find a salesperson and she intro My experience was an amazing right from walking in and there was a very friendly receptionist. She excused herself to find a salesperson and she introduced me to Suzanne. I told Suzanne I was just looking at this time and shared with her a horrible experience I had the night before from another dealership. I told Suzanne what I was looking for and with excitement told me she had a perfect vehicle for me. I told her I wanted a small SUV but had to be classy, sassy and had some speed. She said, "let's go for a test drive in a RAV 4 Trail". First glance at the RAV 4 I was hooked and then she opened up the door and I saw the dark grey interior with the orange accents and I was hooked. I left that evening buying the RAV 4 trail. Suzanne made me feel that my opinion mattered. There are many challenges with being a female consumer when buying a car and I happy st say I had NO challenges at Toyota Town. More

Routine service made exceptional I brought my RAV4 in for routine servicing and was luckily pointed to Helena for assistance. She went out of her way to work with the shop manager to I brought my RAV4 in for routine servicing and was luckily pointed to Helena for assistance. She went out of her way to work with the shop manager to work out the best required services for my car and didn’t just follow the automated recommendations from the system. Thanks for a great experience again! More

snow tires being installed Everyone was very pleasant . I do understand some of the busiest days of the year. Helena was great to explain the delays ect. I did have a 11 drop o Everyone was very pleasant . I do understand some of the busiest days of the year. Helena was great to explain the delays ect. I did have a 11 drop off appt. but came back 430ish and car hadn't been started yet. .I found that a wee strange. I trust my summer tires are secure in storagae and will be installed in April.. More

Peter Engelmanas service dept Peter is excellent to deal with.He has always been efficient with our concerns and the service to repair our toyota. He is a credit to this dealership Peter is excellent to deal with.He has always been efficient with our concerns and the service to repair our toyota. He is a credit to this dealership More

Snow Tire Swap, Great as usual! Amanda was extremely helpful, easily answering my queries. And as always, all the staff provided great service; another easy trip for the Rav4 tire sw Amanda was extremely helpful, easily answering my queries. And as always, all the staff provided great service; another easy trip for the Rav4 tire swap and oil change. Score: 10 out of 10! More