ToyotaTown

Excellent customer service I took my Corolla in for a scheduled service appointment and to have my winter tires installed. When I made my appointment I mentioned that my tires I took my Corolla in for a scheduled service appointment and to have my winter tires installed. When I made my appointment I mentioned that my tires were not on rims as I know the installation time requirement is longer. Upon arrival the service order indicated that the tires were on rims. This caused an issue as they would not be able to install the tires and complete the service in the time allotted for my appointment. It would basically double the time. My Service Advisor Amanda Krug was wonderful. Upon identifying the issue she found a suitable solution which worked for all parties. I feel she went above and beyond to ensure my satisfaction. Excellent customer service....thank you!! More

I bought my 2012 corolla from this dealership and have had it serviced exclusively there. I have never had a problem with my car. The service is prompt and timely. And I really appreciate the shuttle serv had it serviced exclusively there. I have never had a problem with my car. The service is prompt and timely. And I really appreciate the shuttle service. The admin person was also very helpful and friendly. More

Great Everybody was very helpful and very welcoming The egg sandwich was tasty:) Helena is excellent and very efficient and she does it all with a smile Everybody was very helpful and very welcoming The egg sandwich was tasty:) Helena is excellent and very efficient and she does it all with a smile :) More

Excellent customer service We have purchased 2019 Toyota Highlander from Toyota Town Dealership and to our surprise it was actually a pleasant experience. Monica Frankovich was We have purchased 2019 Toyota Highlander from Toyota Town Dealership and to our surprise it was actually a pleasant experience. Monica Frankovich was our product adviser and her work was outstanding. Always on time, always respectful and polite, she answered all emails, she listened to our wishes and was able to remedy our concerns. There was not trickery, no arm twisting and no pressure sale. The whole process was transparent and friendly. We hope our new car will last us a long time but if we were to buy again we would definitely go back to Toyota Town. Excellent dealership with extraordinary staff. More

I had fantastic time with Geordie! Was a pleasure working with him and making a deal. I look forward to working with him in the future. with him and making a deal. I look forward to working with him in the future. More

Unexpectedly Good Service I was shopping for a new car lately, and got my mind set on Prius and RAV4. My current car has broken down and I have been researching online mostly. I was shopping for a new car lately, and got my mind set on Prius and RAV4. My current car has broken down and I have been researching online mostly. When I sent a price quote request to Toyota dealers around Southern Ontario, Toyota Town was among the first to reply but it was the only dealership that called out to me to chat about my needs. Moreover, upon hearing about my broken car, I was offered a test drive with pickup and drop-off by Geordie. It was 1.5 hour spent on the road alone. At the end of the day, I got all my questions answered, viewed all the cars I was interested, figured out the features I wanted and the pro/cons of payment options, test drove a RAV4 and got to see the Prius I wanted (the only Prius in stock at ToyotaTown on that day) in action by receiving a ride in it on my way home. Got everything I needed, a ride to and from the dealership, and about 50% more understanding of the vehicles I wanted to buy. How can I not give a 5 star rating? If I could I'd rate his service at 7/5 stars. More

Fantastic Service This is our second vehicle we have purchased at ToyotaTown vehicles are great but its more then that. we came back for a second car and will only dea This is our second vehicle we have purchased at ToyotaTown vehicles are great but its more then that. we came back for a second car and will only deal with Gwen. Gwen is fantastic, After our first purchased we knew we would be coming back to buy our next car from her. Gwen is very friendly, kind she is very helpful answers anything we need to know. She helps us with our decision that is best for us not just to make a sale. Never feel pressured. She even takes time out to greet us when we come for an oil change when she sees us. I would recommend Gwen to everyone that is looking to buy a Toyota. Thank you again GWEN we will be back!!!!! More

The team here is great, always courteous and helpful. I want to give a special thanks to Amanda for working with the service team to get my car taken care of quickly. want to give a special thanks to Amanda for working with the service team to get my car taken care of quickly. More

The Best New Vehicle purchase experience I've had. Geordie Hock was a pleasure to work with in the purchase of our 2020 Tacoma. He is very knowledgeable on the vehicle, was able to answer all of my qu Geordie Hock was a pleasure to work with in the purchase of our 2020 Tacoma. He is very knowledgeable on the vehicle, was able to answer all of my questions and good advice when trying to decide what model best suited our needs. In the end we are very happy with the purchase, and he has followed up with us since delivery to ensure satisfaction. I would highly recommend Geordie to any of my family or friends if they are considering purchasing a Toyota. We will be returning to Geordie for our next Toyota purchase! Thanks for everything! More

Friendly and knowledgeable no-pressure sales We were in the market for a new or recently used cross-over SUV and were considering a Toyota Rav4. We made an appointment to sit down with Geordie Ho We were in the market for a new or recently used cross-over SUV and were considering a Toyota Rav4. We made an appointment to sit down with Geordie Hock from Toyota Town to discuss and look at our options. Geordie was incredibly knowledgeable about Toyota's vehicle lineup and helped us quickly understand different features and what options were available. He was friendly and patient while explaining the numerous features during a demonstration drive before leaving us to a few test drives on our own. At no point did Geordie pressure us into any decisions, instead providing answers to our questions and sharing his opinion when asked. Geordie and the other Toyota Town staff were very accommodating and made the whole experience a pleasure from start to finish. Picking up our new car and driving it off the lot for the first time was a great experience. Everything was ready and exactly as we had agreed upon when we arrived. Geordie made sure we were comfortable in our new vehicle and that we knew how to use all the cool features as well as answering any final questions we had. He even followed up a few days later to make sure we were still 100% happy and ask if we had any new questions or concerns. I can strongly recommend Geordie and Toyota Town to anyone looking to purchase a new or used vehicle and will be bring them my business from now on. More