Toyota On the Park - Service Centre

I took my Sienna to Toyota On The Park this morning at 9 am to have a jammed power-window repaired. I spoke with Sameer Shivji and Sham Rattanshi and they had the window fixed by around 1 pm. Sameer explain am to have a jammed power-window repaired. I spoke with Sameer Shivji and Sham Rattanshi and they had the window fixed by around 1 pm. Sameer explained in detail how the mechanics of the power-window worked and how it was repaired. Sameer, Sham and the Toyota On The Park staff were extremely courteous, patient and professional. I will definitely go back to them for future routine maintenance or repair work. Keep up the excellent service! More

I bought my van in for a recall service and also to have my tail light replaced. Although it took a day, it wasn't all that bad with the shuttle that was provided. The driver dropped me off home and then my tail light replaced. Although it took a day, it wasn't all that bad with the shuttle that was provided. The driver dropped me off home and then picked me up when the van was ready. I have never been disappointed by the quality of work until now. First I found some grease streaks on the passenger seat near the gear shift side (from the recall servicing). This was not the true issue and can be cleaned off at a later date. Second the reason why I gave an okay rating. I had to go back to have the tail light re-seated. The original technician that worked on it had crimped the weather strip between the glass and tail light. And the tail light had a significant gap between the light and panel it was attached to. Although the situation was resolved to my satisfaction, please remind the technicians to be mindful about what they are replacing and how it would look. I am a proud Toyota owner and will show off and talk about my van to people who ask. Overall, I am very happy with the service department and would recommend it to anyone who asks. Thank-you. More

Hon Ho has been taking care of me and my 2007 Yaris for Hon Ho has been taking care of me and my 2007 Yaris for several years. He is an extremely personable individual who always goes out of his way to be Hon Ho has been taking care of me and my 2007 Yaris for several years. He is an extremely personable individual who always goes out of his way to be helpful, reassuring, honest and professional. It's nice that he also has a good sense of humour! On the few occasions that Hon has not been available, Alex Chan has also been a pleasure to do business with. The South African gentleman who runs the shuttle-bus (sorry, I don't remember his name!) is also a personal favourite. His service is prompt, courteous, and he has excellent road etiquette. On some occasions I've had to wait around several hours in the restaurant upstairs. What could easily be a tiresome experience is, instead, quite a pleasant interlude in a busy day. The food is just fine, the service very friendly, and it helps that the space is light and airy with plenty of comfortable seating. I enjoyed a good 45 minute nap there just last week! This is by far the best service centre I've ever used, whether in the US, UK, SA or here at home in Canada. More

I have given the rating I did because from the moment I entered the Service Centre, I received very friendly, helpful efficient service. Alisha greeted me with a "Welcome to Toyota". This was my first ser entered the Service Centre, I received very friendly, helpful efficient service. Alisha greeted me with a "Welcome to Toyota". This was my first service on my Rav 4. She informed me what would be done to the car and how long it may take. I told her that my brakes were squeaking and she set up having them looked @ as well. She also told me where the Customer Lounge was and that she would call me when the service was complete. She also asked if I wanted a car wash. The job was completed faster than I thought and everything, that was done, was done efficiently and clearly. It is nice to have a clean car too! I even received 2 chits to get 2 more car washes. Alisha was pleasant, friendly and efficient and said to contact her if I needed future assistance. I was very pleased with the attention she gave me! She is an asset to your organization! More

The service was quick, efficient and easy to transact. The service was quick, efficient and easy to transact. I love the customer lounge where I can do useful work while waiting for the service (done in The service was quick, efficient and easy to transact. I love the customer lounge where I can do useful work while waiting for the service (done in about half an hour while I waited). It's clean, comfortable and quiet. More

I WENT FOR OIL CHANGE & TIRE ROTATION - THE CONSULTANT ALSO HELPED ME IN CHANGING HEAD LIGHT BULB AND WIPER BLADES WITH PLEASURE AND I GOT CAR WAS TOKENS - WHICH IS SAVING ME MONEY. CONSULTANT ALSO HELPED ME IN CHANGING HEAD LIGHT BULB AND WIPER BLADES WITH PLEASURE AND I GOT CAR WAS TOKENS - WHICH IS SAVING ME MONEY. More

I have always had a positive experience when taking my Toyota Corolla in to TOTP for service. The desk personnel are very well-trained, helpful, and polite. They are able to explain the work to be done, t Toyota Corolla in to TOTP for service. The desk personnel are very well-trained, helpful, and polite. They are able to explain the work to be done, the reason for it, and the price estimate. Sometimes the final price is less than expected. It is also great to have the courtesy ride home, with pickup, if the service time is significant. The team is doing a great job in keeping my car (2003) in great condition. I will only buy a Toyota when this one finally tells me it's time. More

I just want to commend the Toyota On the Park dealership on its professionalism of its staff over the four years that we have been bringing our Highlander in for service. It's a great service centre. Great on its professionalism of its staff over the four years that we have been bringing our Highlander in for service. It's a great service centre. Great staff, notably Paul Joseph, who has greeted us with a smile and very attentive to our needs. Keep up the great service! George Christopoulos More

extremely frendly staff, efficient service work being performed within a reasonable time, and no push for unnecessary repairs. Facility is clean and well maintained, with accomodating waiting areas, and performed within a reasonable time, and no push for unnecessary repairs. Facility is clean and well maintained, with accomodating waiting areas, and a nice cafeteria. Customer shuttle service provided for both drop-off and pick-up. Large window providing a view of the work floor, ensures transparency of the repair process. Overall, extremely pleased with this service facility. More

When buying a used car from the dealership I noticed that the rear passenger speaker didn't sound right. The salesman made an appointment with Sham from the service centre so I can go and replace it, free of the rear passenger speaker didn't sound right. The salesman made an appointment with Sham from the service centre so I can go and replace it, free of charge. It took 3 visits but eventually we changed the damaged speaker and also found a problem in the rear driver speaker, which was also replaced free of charge. I was very happy with the time it took (30 to 45min) and with the overall friendly atmosphere of the service centre and Sham specifically. I would definitely recommend it to others and also put in a good word for Sham! More