Toyota Northwest Edmonton

Mel Atak in Service is excellent in knowledge and customer service. She has been overseeing keeping my two toyota RAV4's on the road. customer service. She has been overseeing keeping my two toyota RAV4's on the road. More

Service centre was the worst ever. Do not use service centre….nicest place ever when spending $40,000 to buy a car, but when something goes wrong…won’t give you the time of day. What’s Do not use service centre….nicest place ever when spending $40,000 to buy a car, but when something goes wrong…won’t give you the time of day. What’s happened to the customer service :( Bought the part myself ($130 here $92 in Calgary) More

What an amazing team! ! We were travelling and only had 2 days in Edmonton. The team checked out a concern we had under short time constraints and got us back to our return ! We were travelling and only had 2 days in Edmonton. The team checked out a concern we had under short time constraints and got us back to our return trip. Amazing!! Thanks so much!!! More

I took my van into this toyota for regular service. They contacted me prior to my service to ask if they could look at the van while it was there for service, I responded yes confirming they could. A They contacted me prior to my service to ask if they could look at the van while it was there for service, I responded yes confirming they could. At the service they noted a few things wrong with my vehicle that I know we're not in need of service, these were large ticket items that I had just had done at a different location. They also requested I bring it in for a recall a week later so I brought it in a second time. Then i was contact again and offered an amount and a refund on my service for my vehicle. I was upfront and honest with the amount I would want to entertain selling my van and I sent them photos of the vehicle and they had records of my recent service. But they requested I bring it in again for them to have one more look and for us to sign the paperwork. So I brought it in again. After making me wait around for an additional hour they came back with a new offer that was 34% less than the original offer an no where close to what I was willing to entertain. Stating they did not look at it at all the 2 times I was there prior and that they did not look at the photos they had requested prior to my arrival. A complete waste of my time, money and gas for a single mom of 5. More

I was very disappointed by this dealership who would not help an out of province customer who had wired sound when braking. We bought our Toyota Rav hybrid in 2018 and have always serviced it by Toyota d help an out of province customer who had wired sound when braking. We bought our Toyota Rav hybrid in 2018 and have always serviced it by Toyota dealerships. We have never had a problem except when I spoke with their receptionist at the dealership who stated “ we can not accept any drop ins” ! I was thoroughly unimpressed, have never been treated by any Toyota dealership, like this and therefore give it a 1 star for answering the phone! More

LiriHAMZA is my service advisor AMAZING AMAZING AMAZING If 10 star review is an option she would be the first to deserve it FINALLY I WALK INTO A DEALERSHIP SHIP AND I GET WELCOMED BY A SERVIC AMAZING If 10 star review is an option she would be the first to deserve it FINALLY I WALK INTO A DEALERSHIP SHIP AND I GET WELCOMED BY A SERVICE ADVISOR THAT IS DOING THE JOB AS IT SHOULD BE DONE I have owned most makes of vehicles and had worst experience of service adviser But Liri is one of of a kind she should be hired to train personnel how to deal with clients She walked me step by step to every small detail of my service This is once in a lifetime experience Would recommend it at all times Thank you again and again More

Hanan Service advisor was terrible on 3 different occasions.Very bad attitude, dishonest right to your face and behind your back. occasions.Very bad attitude, dishonest right to your face and behind your back. More

took my truck in for airconditioning work. nothing done. they changed $37 air vent filter did not re charge or repair the air condititioning.. i dont think that they could fix the lords praye nothing done. they changed $37 air vent filter did not re charge or repair the air condititioning.. i dont think that they could fix the lords prayer at this location. Im not recomending this place to anyone Brian Krahn More

All the staff in the service centre are helpful especially Wissam. He is very knowledgeable, courteous and offers a great customer service. I won't go anywhere else to service my car. especially Wissam. He is very knowledgeable, courteous and offers a great customer service. I won't go anywhere else to service my car. More

I just wanted to send a big Kudos to Northwest Edmonton Toyota and their service department. Namely one of their shop Foreman Richie Mozak. I had come from Calgary to help my mom with some car repairs on h Toyota and their service department. Namely one of their shop Foreman Richie Mozak. I had come from Calgary to help my mom with some car repairs on her older Toyota Camry. During the repairs I ran short on some parts so I stopped in at Northwest Toyota to see if they could help me out. Indeed they had the parts for this older car ( just some plug gaskets) but there was some debate on how many gaskets I should order and what plugs to drain to complete the full transmission / diff service. Parts told me no worries they had a specialist who could confirm. Richie from service was paged and he took the time to explain the full service on an older Car such as this ( much different than the newer cars) . He was confident of the number of service ports / gaskets but wanted to confirm so he offered to come out and have a quick look at the car in the parking lot with me. The car was a little low to the ground so Richie offered to put it on a lift and again explained the full service to me while it was on the lift. -He did not charge me for this- Keep in mind folks it ended up being 12 dollars in purchased gaskets….and the car was 22 years old. They were not making a huge profit off this visit (especially since I was doing the service myself). Despite this the dealership and Richie took time out of their busy schedules to go above and beyond to make sure the car and service was going to be done correctly. I just kept thinking if they treated me this well they must really care about their customers. And in the end the one person they really helped out the most was my mom. And you can’t really put a price on that now can you :) I was blown away. I have never had customer service like this. Needless to say when it comes time to replace my own 4 runner in the future I know what dealership I’ll be driving to. Thanks again Richie and to Northwest Edmonton Toyota. Highly recommended! More