Toyota Northwest Edmonton

Poor customer service, lack of respect for customer My wife and I bought a 2016 Forerunner from Kingsway. Everything started out okay and payment that met our budget we agreed upon. As I travel for busi My wife and I bought a 2016 Forerunner from Kingsway. Everything started out okay and payment that met our budget we agreed upon. As I travel for business the papers had to be emailed to me to sign and I noticed that the lenght of the loan was different than what we discussed. Upon ensuring what this did to the payments my wife was told they Would be higher than what we agreed to. Had we not asked I'm sure that no one would ever had said anything.the finance person seemed more concerned with the review would be giving her than to the service she was providing us. To the extent that she promised a free oil change if we gave her high marks. After hours on the phone with the finance manager and threatening to return to pick up our deposit this issue was finally resolved. If this was the only problem I could overlook it but upon delivery of the vehicle the second issue arose. The vehicle was supposed to have a set of winter tires on it and a set of summer tires in storage. Great deal huh? When my wife picked up the vehicle the she was told the summer tires were not there. So I offered to pick them up in my truck. I changed an appointment I had scheduled so I cou.d go by and get them the next week when I arrived home from a business trip. That morning we were told the tires weren't there from the storage unit yet. No problem except I had already changed my appointment and now I have to sit at home and wait for someone to deliver me our tires. Eventually the tires showed up. A week or so goes by and we take the tires and vehicle to Kal tire to get the tires changed over and are told the key for the lug nuts is not in the vehicle. So off to Kingsway we go to get the lug nut key that should have been in the vehicle when delivered (obviously the pre delivery inspection missed that little detail) while at Kingsway we get a call from Kal tire. Telling us not only is there no lug nut key but we have 2 sets of all season tires, there are no winter tires. Huh. We tell the sales manager this fact and he argues with us that Kal tire is wrong. That there is winter tires. So off the Kal tire we go to .oad the tire up in my truck and bring the tires and forerunner back to Kingsway. Guess what's? Kal tire was right. 2 sets of all season tires. Well I guess what happened is the manager who had the forerunner as adenosine before the finance manager had the winter tire put on her new demo and nobody bothered to tell anyone so this little fact cost my wife a day's pay cause she took the day off and wasted my day sitting in their show room and driving to Sherwood park and back. Oh well! Now to the final problem at least at the time of writing this. We didn't get a spare key. No one could find it. You would think that 3 months ago when we bought the vehicle someone would realize this and order one but no. Not Kingsway. So finally when we dealt with the tire issue we told the sales manager and general sales manager we want the key and one was ordered. I guess it arrived April 12th but. No one called us. So may rolls around and my wife calls. She speaks with the sales manager. He say I will will call you back in 10 minutes. 2 days later no call. I can't say I was surprised. She called the general sales.manager. Leaves amessage for him. No call back so finally I call the sales manager. He say ya the key was here. He doesn't know why service never called up once it was ordered it was out of his hands. No follow up, no let's check to see if they received it. You would think that after all the problems they would want to ensure that something went right. Nope. No Kingsway. So he promised the key would be at reception and my wife could pick it up. Great. She goes ther today and guess what no key at reception. You have got to be kidding me. This is there idea of customer service. When they finally found the key she was told 15 minutes to program it and you're done. That was by the general sales manager. Only problem is the service guy said they can't do it in 15 minutes it would take longer. Now we have an an appointment when the vehicle can be dropped off so the key can be programmed, oh ya and fix the rear wiper which is broken and they knew about at the time we test drove it. Another wasted day for me driving my wife to work and then picking her up to take her to the Kingsway to get the vehicle. No customer service no respect for the customer More

Salim - great shuttle driver!! We left dealership a little early because they knew I was anxious to get going. Salim was friendly and chatted during the ride and got me to work very We left dealership a little early because they knew I was anxious to get going. Salim was friendly and chatted during the ride and got me to work very quickly. When I called for a pickup he said 20 minutes but was there in about 10 minutes. He is a smart driver and navigated through traffic well. I was is good hands! Scott More

Amazing experience"thumbs up"👍👍👍 We went to toyota to trade my car and we find the awesome dealer chadi he help me find my perfect car omg i love it!!! He was very helpful we are very We went to toyota to trade my car and we find the awesome dealer chadi he help me find my perfect car omg i love it!!! He was very helpful we are very thankful that he is our dealer...Thanks chadi.. More

Aggreived I would definitely not recommend this dealership. It was very unwelcoming experience that I and my friend faced when we met Maja. She didn't care and I would definitely not recommend this dealership. It was very unwelcoming experience that I and my friend faced when we met Maja. She didn't care and was busy with her cell phone. She pretended and excused that she was busy and we left her office right away. My friend who was interested to buy a vehicle decided to go with another dealership after receiving this maltreat here. More

Professionalism I really have to admit Chadi is such a professional guy He really helped me and my husband a lot to choose the right car for us Moreover, he was ext I really have to admit Chadi is such a professional guy He really helped me and my husband a lot to choose the right car for us Moreover, he was extremely patient . It took us along time to decide which car we'll choose But he was so patient and his smile made us even more comfortable . I would definitely recommend Chadi to my friends and family More

2 thumbs Up!! What a amazing experience! I just bought my car last week, and I'm so in love with it! I found the perfect car thanks to Chris Catapangan, Binh Luu an What a amazing experience! I just bought my car last week, and I'm so in love with it! I found the perfect car thanks to Chris Catapangan, Binh Luu and Catherine On! What a awesome team. So helpful, and genuine. Thank you so much for the great experience and the best customer service. I'll be definitely recommending your team! More

Amazing Experience start to end Kingsway Toyota have the best customer service in Edmonton.Anya was the best.she was helpful to select our pre owned car Thanks Kingsway Toyota you al Kingsway Toyota have the best customer service in Edmonton.Anya was the best.she was helpful to select our pre owned car Thanks Kingsway Toyota you all rock More

Great people & service + great car = satisfied customer Both Alan and Chadi were great in helping me find the right car and within my budget. The staff were friendly and knowledgeable in their fields. Thank Both Alan and Chadi were great in helping me find the right car and within my budget. The staff were friendly and knowledgeable in their fields. Thank you so much, it was an excellent experience. More

Good service and car While buying RAV 4 recently, the service, advice and friendliness from the staff of Kingsway Toyota are of great help and meaningful to me. Thanks to While buying RAV 4 recently, the service, advice and friendliness from the staff of Kingsway Toyota are of great help and meaningful to me. Thanks to Chadi and the team for a professional but friendly service. More

Great people and service Hi. I just want to thank Shadi for his great work and persistence. He was great in finding me the best offer. I also want to thank Tony for his help Hi. I just want to thank Shadi for his great work and persistence. He was great in finding me the best offer. I also want to thank Tony for his help and commitment to great customer service. I financed a corrola 2016 sport and I really like the car. Thank you all. It was a great experience dealing with you. More