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Toyota Northwest Edmonton
Edmonton, AB
1,600 Reviews
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May 14, 2017
Great salespeople but poor execution I had such a difficult time getting anything accomplished after I decided to buy my Sienna. I had a poor experience with the finance department - who I had such a difficult time getting anything accomplished after I decided to buy my Sienna. I had a poor experience with the finance department - who took days to follow up just to ask for more information, mislead me about the cost of protection packages, was not prepared and did not sign everything unneeded to register my vehicle, and generally seemed far too overworked to be able to give me anything approaching acceptable service. The van was Dirty on the inside as well - which wouldn't have been a big deal had I had a Great experience otherwise. I found everyone was very nice - but possibly understaffed or something. More
by Vanmom
Employees Worked With
Maja Harding, Ali El Kurdi
May 08, 2017
Trust worthy and over exceeds expectations I'm giving Haneen Halabi 5 stars because that's all it allows me to. She is the best and most honest service provider, and as long as she's in the bus I'm giving Haneen Halabi 5 stars because that's all it allows me to. She is the best and most honest service provider, and as long as she's in the business I'll not only be going to her for all my car needs, but who ever asks about a person who they can trust in the service industry. She makes the service department somewhere I feel I can trust with my vehicle without me there. Thank you Haneen for everything, you're the best!!!!!!!! More
by Scott Saab
Employees Worked With
Haneen Halabi, Hanan Borhot, Marni Hartley, Doug Lessard
May 03, 2017
8000 km service for a 2016 Tundra I have a 2010 Toyota Tundra and a 2016 Toyota Tundra that I purchased at different dealers in the city. I contacted this dealer because it is really I have a 2010 Toyota Tundra and a 2016 Toyota Tundra that I purchased at different dealers in the city. I contacted this dealer because it is really close to my home and I hoped to get my service work done here for both my trucks. For the very first service for my new 2016 Tundra at 8000 km I dropped it off at the dealer and when I first checked in they told me it would cost $110 I was shocked. I called around Gateway Toyota does this service for $29.95 and Mayfield Toyota is $65. This service is just checking fluids and doing inspection of certain items and again I am shocked this costs anything for a vehicle under warranty. I went to take the wheels off my truck 2 weeks later and they were seized on the rotors which I found odd because it was just at the dealer. I could see them being seized on from the factory and hence I believe the dealer never removed them which according to the recommend service they should have. The dealer waived the cost but it was not a good service experience and I am not sure I would go back. The dealer never followed up on why their service was the most expensive in the city. More
by Matthew AC
Employees Worked With
Service manager but I never saw her., Hanan Borhot, Angela Wu-Xu
April 29, 2017
Very Bad Customer Service I purchased a brand new 2017 Hybrid Toyota RAV4 in the last week of January - clearly specifying to the Finance guy that this purchase needs to be on I purchased a brand new 2017 Hybrid Toyota RAV4 in the last week of January - clearly specifying to the Finance guy that this purchase needs to be on my Company name and the Payments should be taken from my company account. I provided all the details needed to get this done. It is now the end of April and the Payments are still being taken from my personal account (even after repeatedly calling Eric Yuan and getting confirmation from him tht this has been taken care of). I tried calling again 4 weeks back and left messages for Eric Yuan on his land line as well as Cell phone. But never received a call back. Today - when I left an Online message on the website - I received a callback from the Sales and I was told to call Toyota directly >>> 3 months after buying the vehicle!!!!!!. This is the worst Customer service I have come across - period. I will not use this dealership again. Bernard Carlos More
by Bernard Carlos
Employees Worked With
Eric Yuen, Shaun Jones
April 28, 2017
Direct and nice I went in with my parents to possibly purchase a car. They treated us kindly and with respect, even though we weren't sure we were going to buy anythi I went in with my parents to possibly purchase a car. They treated us kindly and with respect, even though we weren't sure we were going to buy anything. We were greeted by Salim. He gave us a test drive and he seemed knowledgeable. When we were closer to making a decision to purchase, he introduced us to his manager. Alan, the sales manager was direct with us so no one wasted any time. He made us an offer on the car we were considering and said to think it over. When we didn't accept it, he asked us to offer him a price we were comfortable paying and we went from there. The negotiation was fairly quick and my parents left feeling like they got a good deal. Its all about the customers feeling good about the purchase and I think they accomplished that with us. As far as dealing with car salesman and car dealerships go, this was relatively pleasant. More
by Mel_t
Employees Worked With
Alan Lim, John Hamdan , Salim Hamade
April 27, 2017
very good customer service Salim had very good customer service, drove the shuttle vehicle very safely, and I didnt have to wait very long for Salim to come pick me up after Salim had very good customer service, drove the shuttle vehicle very safely, and I didnt have to wait very long for Salim to come pick me up after the dealership called to let me know my vehicle was done. More
by carplace123
Employees Worked With
Saleem Dossa, Marni Hartley
April 25, 2017
Service was excellent I appreciated with all the helps that they were advising and the shuttle service they provided. The advisor had called back at the set time to inform I appreciated with all the helps that they were advising and the shuttle service they provided. The advisor had called back at the set time to inform me about the progress of the service. More
by Shu
Employees Worked With
Saleem Dossa, Tho Banh
April 24, 2017
Good service overall A little too much time spent on the meet and greet. Also felt the sales pressure of add-on services needed. I had an oil change and free brake inspect A little too much time spent on the meet and greet. Also felt the sales pressure of add-on services needed. I had an oil change and free brake inspection and my rep said I needed an maintenance inspection. A lot of the items checked with the oil change and brake inspection were also included in the maintenance inspection. So redundant and some money wasted. More
by love my toyota
Employees Worked With
Jeeva Mylsamy, Zahir Jiwa
April 22, 2017
Shameless Pocket Lining but some positives Beautiful new dealership with much more spacious parking and waiting areas. Staff were good about getting me in and set up with a shuttle in a timely Beautiful new dealership with much more spacious parking and waiting areas. Staff were good about getting me in and set up with a shuttle in a timely fashion. Salim was, as per usual, a fantastic and professional shuttle driver. Hanan was very personable but I found throughout my experience that sales was her focus, not on my needs as a returning customer on a budget. Came in for an oil change and was called with $1800 estimate for repairs, most of which were simply way over priced and unnecessary...for the second time! Crazy and not really impressive. More
by Overcharged
Employees Worked With
Ryan - mechanic, Hanan Borhot, Saleem Dossa
April 20, 2017
Serviced by appointment at new location Well I was surprised that they had moved to a new location since receptionist did not inform me about it when I made the appointment. Would have given Well I was surprised that they had moved to a new location since receptionist did not inform me about it when I made the appointment. Would have given them a piece of my mind if there were any receptionists at either of their desks....over all fail on the reception staff...But what saved it for me was the efficient service center and shuttle service. Salim called me to ask if I wanted to be picked up before he got busy! What a great guy. They were busy and even though I had been late to my appointment because of the new location they had taken care of my vehicle in a couple of hours....Good job guys! More
by TC
Employees Worked With
Saleem Dossa
