Toyota Northwest Edmonton

Haneen is the Best! We really enjoyed our visits with Haneen. She is so caring and thoughtful and does everything possible to please the customer. She is fantastic at he We really enjoyed our visits with Haneen. She is so caring and thoughtful and does everything possible to please the customer. She is fantastic at her job and we wouldn't hesitate to contact her again when an issue arises! She is the best! More

Great experience July 1 "Pleasant experience!" - Basheer Khan I recently purchased a pre owned Rav 4 Toyota limited from this dealership because of Ali Salah who July 1 "Pleasant experience!" - Basheer Khan I recently purchased a pre owned Rav 4 Toyota limited from this dealership because of Ali Salah who made the transaction pleasant and pressure free! salah exceeded my expectations. I appreciate that he was straightforward, transparent and been very helpful throughout the entire process and even after I got the car. He offered to call him whenever I have questions about the car... so nice of him! when it comes to customer service! There was another employee finance Manager Kris Hasset too who gave his best to help me with Finance and gave me good rate So far, I had a great experience with this dealership and would recommend them More

Problems with E-brake on back passenger side After hearing a squealing noise, that was quite loud coming from my 2004 4 Runner SUV. I immediately headed for the Toyota Dealer on 137th Street. I After hearing a squealing noise, that was quite loud coming from my 2004 4 Runner SUV. I immediately headed for the Toyota Dealer on 137th Street. I arrived 15 mins before closing. James took it for a drive around the parking lot and couldn't hear any noise. He got Doug one of the mechanics to go out on the highway with me. After 5 mins it starting making a noise. He discovered the E brake was not attached properly when we had our brakes done at a place NOT Toyota. Since I needed a vehicle for the next day, James found a loaner after trying 5 places: My vehicle was fixed the next day and they talked to the place who originally did the he brakes 5 weeks ago, who then covered all the expenses for Toyota to make the repair. We will now, only have our service done with Toyota Service. Both James and Doug went out of their way to help me the experience stressfree for me. Thanks so much for all your help, Cindy Brown More

A few glitches, but I brought my Yaris in for an airbag recall. I was aware that the replacement took about 3 hours, so I dropped it off at 7:15AM. TNW was the only deale I brought my Yaris in for an airbag recall. I was aware that the replacement took about 3 hours, so I dropped it off at 7:15AM. TNW was the only dealer that offed a shuttle bus service to Spruce Grove, so that was a major factor in my choice of service shops.. The young lady I talked to was friendly and courteous, but as she left me, she mentioned it was an all-day job. I didn't think anything of it. The shuttle left right on time at 7:30, and I was home bright and early. The driver (Salim) was polite and friendly, and drove carefully, and he gave me his card so I could phone him for pickup when the car was ready. Just before 12:00 noon, I called to check on the progress. I spoke to guy named James, who said he'd talk to the tech and call me back. By 1:00, I still hadn't received a call, so I phoned again. This time I was told that the car wouldn't be ready until between 4:00 and 6:00, and that they would call me when it was ready! Since they closed at 6:00, I became concerned that the driver wouldn't have time to come and get me before then, and that I'd be stuck without a car for the next morning! I phoned Salim right away, and while he had other bookings around 4:30-5:00, he said he could pick me up around 4:00. Sure enough, he was waiting outside right on time. The rest went smoothly. When I got to the dealership, the car was sitting outside, and the rep I'd originally talked to confirmed that the airbag had been replaced. I picked up the keys and left. It tales a bit moreeffort to switch the air vent from external to internal now ('cluuunk') but I assume the car is a bit safer. Individual ratings: First young lady: Good. Maybe could have been a bit clearer about the completion time. James: down a few points. Is it that hard to return a call when you say you will? And while he reassurred me that he'd get the car done, he left it up to me to arrange a pickup with the driver based on the late completion time. Salim: Excellent. A good driver. Proud of his dealership, and a good representative for the company. More

Welcoming and friendly Great service, friendly people, non-pressuring, very accommodating to your needs! I would recommend anyone to buy from Northwest! Thank you for my won Great service, friendly people, non-pressuring, very accommodating to your needs! I would recommend anyone to buy from Northwest! Thank you for my wonderful new SUV! More

Pleasant experience! I just purchased a brand new 2017 Toyota Corolla SE from this dealership because of Binh Luu and Anya Dickerson who both made the transaction pleasant I just purchased a brand new 2017 Toyota Corolla SE from this dealership because of Binh Luu and Anya Dickerson who both made the transaction pleasant and pressure free! Binh exceeded my expectations. I appreciate that he was straightforward, transparent and been very helpful throughout the entire process and even after I got the car. He offered to call him whenever I have questions about the car.. so nice of him! I also met Tho Banh and Salim at Toyota Service department who were both excellent when it comes to customer service! There were other employees too who gave their best to help me with whatever I need but did not know their names. So far, I had a great experience with this dealership and would recommend them. More

Very Thankfull!! Monty was very helpful to us with the purchase of our 2013 RAV4 We highly recommend him, he is a very nice person!! Also Nicole in finance is very Monty was very helpful to us with the purchase of our 2013 RAV4 We highly recommend him, he is a very nice person!! Also Nicole in finance is very nice and helpful! Thanks again, Hennie and Marten VandenBrink. More

Pleasant experience with Sales agent, Michael Carlson. My wife and I have been attracted to the RAV4 for some time, but wanted more information. During a visit to Northwest Toyota, we connected with Michae My wife and I have been attracted to the RAV4 for some time, but wanted more information. During a visit to Northwest Toyota, we connected with Michael Carlson who knowledgeably answered our questions and explained features of the RAV4 that were new to us. He mentioned the Hybrid option and related his personal experience with this vehicle - his description persuaded us that that was the vehicle option we wanted. Throughout our investigation, Michael was patient and helpful. We never felt pressured. As a consequence of our dealings with Michael, we purchased a Rav4 Hybrid and are very happy. We consider Michael Carlson one of the best, most pleasant sales agents we've dealt with. .. Barry and Kelly-Anne Hollingshead More

Excellent Customer Service by Jeeva, Excellent customer service by Jeeva with top level professionalism. Hats up for him and his technical team. Always wonderful to be there and my car al Excellent customer service by Jeeva with top level professionalism. Hats up for him and his technical team. Always wonderful to be there and my car always smile.... after getting service. Oh yes, Thank you Zahir Jiwa to drop me off to my home with big smile.Thankyou! Shankar Acharya Edmonton; AB More