Toyota Northwest Edmonton

Such a Pleasant New Car Experience The last time I got a new vehicle was 9 years ago, I decided to go to this dealership because I've herd the staff there is very friendly. This is my f The last time I got a new vehicle was 9 years ago, I decided to go to this dealership because I've herd the staff there is very friendly. This is my first Toyota vehicle and I am very impressed. Everyone from finance to Diane Bequette, my amazing sales lady were fantastic! I would recommend to everybody to go to this dealership to purchase a vehicle, you won't be disappointed, and are treated like royalty!! More

Wayne is an easygoing friendly salesperson It was very comforting to deal with Wayne, he wasn't pushy and he was very knowledgeable on the product. Deal with confidence with Wayne It was very comforting to deal with Wayne, he wasn't pushy and he was very knowledgeable on the product. Deal with confidence with Wayne More

Awesome service Shamoon is a great salesman.He took care of us the minute we walked in to the minute we walked out and.he provided us with a service Northwest Toyota Shamoon is a great salesman.He took care of us the minute we walked in to the minute we walked out and.he provided us with a service Northwest Toyota should be proud of.He was friendly and knowledgable.Will recommend him to friends who wants to buy a car. More

Great . No problems. Very friendly and prompt. He arrived for a pick up as he promised. The vehicle was clean and he drove very smoothly. . No problems. Very friendly and prompt. He arrived for a pick up as he promised. The vehicle was clean and he drove very smoothly. More

Awesome Red Tacoma Ali El-kurdi was on top of his game from start to finish. I have recommended everyone who asks who to see and where to buy their next Toyota. Thanks t Ali El-kurdi was on top of his game from start to finish. I have recommended everyone who asks who to see and where to buy their next Toyota. Thanks to Ali and all the great people at Northwest Toyota! More

Excellent experience Wayne knows his job so much, he explained everything in and out of the vehicle. He did excellent customer satisfaction and be ready for referrals. Wayne knows his job so much, he explained everything in and out of the vehicle. He did excellent customer satisfaction and be ready for referrals. Thank you Wayne keep up the good work. More

Great experience July 1 "Pleasant experience!" - Basheer Khan I recently purchased a pre owned Rav 4 Toyota limited from this dealership because of Ali Salah who July 1 "Pleasant experience!" - Basheer Khan I recently purchased a pre owned Rav 4 Toyota limited from this dealership because of Ali Salah who made the transaction pleasant and pressure free! salah exceeded my expectations. I appreciate that he was straightforward, transparent and been very helpful throughout the entire process and even after I got the car. He offered to call him whenever I have questions about the car... so nice of him! when it comes to customer service! There was another employee finance Manager Kris Hasset too who gave his best to help me with Finance and gave me good rate So far, I had a great experience with this dealership and would recommend them More

Haneen is the Best! We really enjoyed our visits with Haneen. She is so caring and thoughtful and does everything possible to please the customer. She is fantastic at he We really enjoyed our visits with Haneen. She is so caring and thoughtful and does everything possible to please the customer. She is fantastic at her job and we wouldn't hesitate to contact her again when an issue arises! She is the best! More

Problems with E-brake on back passenger side After hearing a squealing noise, that was quite loud coming from my 2004 4 Runner SUV. I immediately headed for the Toyota Dealer on 137th Street. I After hearing a squealing noise, that was quite loud coming from my 2004 4 Runner SUV. I immediately headed for the Toyota Dealer on 137th Street. I arrived 15 mins before closing. James took it for a drive around the parking lot and couldn't hear any noise. He got Doug one of the mechanics to go out on the highway with me. After 5 mins it starting making a noise. He discovered the E brake was not attached properly when we had our brakes done at a place NOT Toyota. Since I needed a vehicle for the next day, James found a loaner after trying 5 places: My vehicle was fixed the next day and they talked to the place who originally did the he brakes 5 weeks ago, who then covered all the expenses for Toyota to make the repair. We will now, only have our service done with Toyota Service. Both James and Doug went out of their way to help me the experience stressfree for me. Thanks so much for all your help, Cindy Brown More

A few glitches, but I brought my Yaris in for an airbag recall. I was aware that the replacement took about 3 hours, so I dropped it off at 7:15AM. TNW was the only deale I brought my Yaris in for an airbag recall. I was aware that the replacement took about 3 hours, so I dropped it off at 7:15AM. TNW was the only dealer that offed a shuttle bus service to Spruce Grove, so that was a major factor in my choice of service shops.. The young lady I talked to was friendly and courteous, but as she left me, she mentioned it was an all-day job. I didn't think anything of it. The shuttle left right on time at 7:30, and I was home bright and early. The driver (Salim) was polite and friendly, and drove carefully, and he gave me his card so I could phone him for pickup when the car was ready. Just before 12:00 noon, I called to check on the progress. I spoke to guy named James, who said he'd talk to the tech and call me back. By 1:00, I still hadn't received a call, so I phoned again. This time I was told that the car wouldn't be ready until between 4:00 and 6:00, and that they would call me when it was ready! Since they closed at 6:00, I became concerned that the driver wouldn't have time to come and get me before then, and that I'd be stuck without a car for the next morning! I phoned Salim right away, and while he had other bookings around 4:30-5:00, he said he could pick me up around 4:00. Sure enough, he was waiting outside right on time. The rest went smoothly. When I got to the dealership, the car was sitting outside, and the rep I'd originally talked to confirmed that the airbag had been replaced. I picked up the keys and left. It tales a bit moreeffort to switch the air vent from external to internal now ('cluuunk') but I assume the car is a bit safer. Individual ratings: First young lady: Good. Maybe could have been a bit clearer about the completion time. James: down a few points. Is it that hard to return a call when you say you will? And while he reassurred me that he'd get the car done, he left it up to me to arrange a pickup with the driver based on the late completion time. Salim: Excellent. A good driver. Proud of his dealership, and a good representative for the company. More