Toyota Northwest Edmonton

Be ware of this dealership! Just bought a Sienna this month and found two added on services which was $600 they sneaked into my bill and we also spend $2600 for 3M and other plu Just bought a Sienna this month and found two added on services which was $600 they sneaked into my bill and we also spend $2600 for 3M and other plus services. First, all these paid for service which they told us would be life time warranty were found declined in our files, that meant we would not have access to any warranty at all in the future. Second, when we came back from our service, we even double checked with the tech if the 3M film was put on or not. They told us everything had been done and the 3M film had been put on. My friends found out that there were no 3M film on the car at all. Not sure if the rest of the service were put on or not. Have to come back to get it done next week. They did refund the money for 3M film and the two sneaked in services, but what an experience. I thought they are reputable 4S dealership, but obviously they are not. If my friend did notcheck my car and I would never double check my bill and would never found out what they have done to their customers. More

Ez Pz Came into Toyota Northwest cause I was thinking of trading up for a new Tacoma for a while. I dealt with Rob Furlong in sales and Salim Mitha in finan Came into Toyota Northwest cause I was thinking of trading up for a new Tacoma for a while. I dealt with Rob Furlong in sales and Salim Mitha in finance. They were both unreal guys to work with and made everything super easy and stress free. I highly recommend these two. More

Great Experience, highly recommend!!!! I highly recommend Mauricio Roa and Gilberto, Very knowledgeable, friendly, no pressure, really interested in what I needed and not the sale. I had I highly recommend Mauricio Roa and Gilberto, Very knowledgeable, friendly, no pressure, really interested in what I needed and not the sale. I had a pretty bad experience at a dealership in the pass and was not really excited about having to go throe the trade in /sale process but Toyota Northwest Edmonton, Mauricio, Gilberto and Brett made this experience very pleasant. Mauricio and Gilberto made sure we selected a vehicle that was within our budget and that was a fuel efficient /family vehicle. Once we decide on the vehicle they made sure to give us transparent and realistic financial information (no hidden fees) , didn’t pressure about the sale, they gave us time to think about it. Once we made our decision Mauricio and Gilberto were ready to help us with the financing part and send us over to Brett. Brett was great friendly and transparent, he made everything easy and fast, he explained everything very cleared, answer all our questions. Everyone was great!!! More

No Pressure, Wasn't Sketchy Toyota Northwest is clearly centralized around customer service well before the sale or profit, and you can feel it immediately when you walk in the d Toyota Northwest is clearly centralized around customer service well before the sale or profit, and you can feel it immediately when you walk in the door. The stance seems to be developed around answering your questions, and providing you with information you request, rather than pushing you towards making a sale or upselling. Best part, the word "Pre-Approval" wasn't said once until I was absolutely ready for it. Unfortunately did not buy a vehicle due to my financing options, but I will be back. More

Surprisingly good!!! I won't lie. My perception of dealerships is one of negativity. I've had bad experiences with others, especially with service departments. I expect I won't lie. My perception of dealerships is one of negativity. I've had bad experiences with others, especially with service departments. I expected no different with Toyota, but I was wrong. I felt pretty good with the experience I had at Toyota and with sales rep Binh. I felt he was quite genuine with good personality. I felt he cared more about meeting my requirements than making another sale. He definitely made conversation easy and made what most people believe to be a stressful situation a good one. I would recommend making an appointment with Binh if you're in the market for a Toyota vehicle purchase. More

DON'T TRUST THESE GUYS rated them 5/5 but revising to 1/5. THESE GUYS ARE LIARS. I contacted their General Manager Aaron Buck and he basically told me in gentler wor rated them 5/5 but revising to 1/5. THESE GUYS ARE LIARS. I contacted their General Manager Aaron Buck and he basically told me in gentler words to GET LOST I PLAN TO ESCALATE MY COMPLAIN TO TOYOTA CANADA They said they will update my maps at the time purchase- that didn't happen. They didn't provide me with the LUG NUT KEY and refuse to do so What CRAP CUSTOMER SERVICE More

Fantastic place, great customer service.. This delar sevice is topnotch!!! Very friendly and helpful. I was very impressed and pleased with the service from all the staff from sales to finance This delar sevice is topnotch!!! Very friendly and helpful. I was very impressed and pleased with the service from all the staff from sales to finance. They were beyond excellent in answering to each of our enquiries. We are surprised by the deal we get in our RAV4 compared to rest of the dealers in Edmonton. Highly recommend Toyota Northwest dealership. Step in and you will feel the difference. More

Great people at Northwest Toyota! The team got me in and out with a new vehicle very quickly. Daniel and Ali went above and beyond to find the perfect vehicle for me and at a great de The team got me in and out with a new vehicle very quickly. Daniel and Ali went above and beyond to find the perfect vehicle for me and at a great deal that no other dealership could offer. Maja was a pleasure to deal with, she even helped me with my insurance company. It was a terrific experience and I will recommend them to everyone. Thanks so much I greatly appreciate how well I was treated. More

Purchased Brand New RAV4 LE Our plan was to buy a used vehicle but a salesman, Filipe Mancano, was persuasive and convinced us to buy a brand new car, which he stated, it could Our plan was to buy a used vehicle but a salesman, Filipe Mancano, was persuasive and convinced us to buy a brand new car, which he stated, it could save us significant money on gas. That how he sold us Toyota RAV4 LE. Cheers, Richard and Francine More