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Toyota Northwest Edmonton

Edmonton, AB

4.1
1,603 Reviews

14240 137 Ave NW

Edmonton, AB

T5L 5H7

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Showing 1,603 reviews

May 13, 2015

Acknowledgment of great customer service and service I appreciated the warm and professional welcome and service and the time taken to answer my questions. Also appreciated the shuttle service with a dri More

by Toyotafun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haneen Halabi, Saleem Dossa
May 13, 2015 -

Toyota Northwest Edmonton responded

Thank you for your review of Kingsway Toyota. We appreciate your comments and believe that others will benefit from reading this review. Daniel Priestner - General Manager

May 13, 2015

Trade In and Purchase of New The service from start to finish was fantastic. Bryan was exceptional and always smiling. He listened to what I was looking for and found the right More

by lynn123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 13, 2015 -

Toyota Northwest Edmonton responded

Thank you so much for sharing your experience! We appreciate you for choosing Kingsway Toyota and we wish you many happy miles in your new Toyota! Looking forward to serving you for many years to come! Daniel Priestner - General Manager

May 12, 2015

" EXCELLENT SERVICE " We were very pleased with the excellent professionalism that we experienced . Coreena was extremely knowlegable about the Rav4 and answered all of ou More

by winner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 13, 2015 -

Toyota Northwest Edmonton responded

Thank you very much for your review! We are happy that you had such a great experience here at Kingsway Toyota! Enjoy your new Toyota. Daniel Priestner - General Manager

May 12, 2015

Oil change and tire rotation My car was serviced in a timely fashion and I'm happy with the service. The waiting area is clean. I'll come back again, for sure. More

by Getachew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hanan Borhot
May 13, 2015 -

Toyota Northwest Edmonton responded

Thank you so much for sharing your experience! Your recommendation means a lot to us. We appreciate you for choosing Kingsway Toyota and we wish you many happy miles in your new Toyota! Looking forward to serving you for many years to come! Daniel Priestner - General Manager

May 12, 2015

Awesome staff The staff was fantastic along with a great selection of vehicles. My salesman Tim Pham was very accomandating and open to negotiations during the buyi More

by Tacomafan88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maja Harding
May 13, 2015 -

Toyota Northwest Edmonton responded

Thank you very much for the review. We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience. Daniel Priestner - General Manager

May 12, 2015

Satifiied Customer Adam Shtay was my sales representative. He was very helpful and answered and questions I had, I would recommend to a friend. The reception was great r More

by nobody
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Lim, Alexa Morency
May 12, 2015 -

Toyota Northwest Edmonton responded

Thank you so much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience. Daniel Priestner - General Manager

May 08, 2015

We were very well received, Adam (Arz) Shtay was our sales representative. He was very cordial, enthusiastic, helpful and obliging, He listened to what we wanted and showed u More

by happy customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maja Harding, Catherine On
May 08, 2015 -

Toyota Northwest Edmonton responded

Thank you so much for sharing your experience! Your recommendation means a lot to us. We appreciate you for choosing Kingsway Toyota and we wish you many happy miles in your new Toyota! Looking forward to serving you for many years to come! Daniel Priestner - General Manager

May 07, 2015

Get a second opinion before u let them work on your vehicle My vehicle was in for factory authorized recall work and I was sent a vehicle report. By reading the report you would be led to believe that my Toyota More

by Vigilant Consumer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Hanan Borhot
May 07, 2015 -

Toyota Northwest Edmonton responded

Good afternoon. Thank you for bringing this to our attention. We are concerned about your comments and would like to get in touch with you to discuss this matter further. At Kingsway Toyota we take customer service very seriously. Please contact me Johnny Yu, Service Manager at 780-478-8300. I look forward to working together with you to come up with a solution.

May 08, 2015 -

Vigilant Consumer responded

Hi Johnny, I don't think that there is anything to discuss. I stated the facts as they occurred. Now that my warranty has expired I take my vehicle to a service shop where there is a master mechanic who has been in business for over thirty years. The next time I go for an oil change I will as him about the other service recommendations that your shop made. A suggested solution? Maybe the next time one of your mechanics thinks that they can ring up business on an unsuspecting customer they think twice. I am thinking of complaining to the BBB about this. Thank you for your response.

May 08, 2015 -

Toyota Northwest Edmonton responded

Good Morning, In order to see if there was any wrong doing, I need to review your recommendations which means I need to know who you are. Until you disclose this information, I cannot look up your service report and see what they have recommended. There may have been some miscommunication about the recommendations made to you. At this point, I am guessing. If you check our DealerRater reviews, you will see that our Service Department is the best in Alberta by winning the Dealer of the Year for Toyota Alberta. With this in mind, I would like you to reconsider discussing your last service with me. The option is yours. Sincerely, Johnny

May 08, 2015 -

Vigilant Consumer responded

Jonny, this website promised anonymity. If I had wanted to bring this to anyones attention when I picked up my vehicle I would have done so at the time. I looked at my NEW tires again this morning and chuckled at YOUR recommendation that they needed rotating. The dealer reviews on this website may indicate the satisfaction of other customers but that was NOT my experience and I believe that customers have a right to make a informed decision on where to smartly spend their dollar.

May 08, 2015 -

Toyota Northwest Edmonton responded

I respect your right to privacy however until I can review what happened, I cannot confirm or deny any of what you are accusing us of. I hope you understand our position and the door will be open to discuss if you ever change your mind. Regards, Johnny

May 07, 2015

Great experience, very welcoming! The team who helped us were very helpful in making our decision. Patient and informative, they were able to answer all of our questions about the vehi More

by Aek&Hayley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Yassine, Catherine On
May 07, 2015 -

Toyota Northwest Edmonton responded

Thank you for the review! It sounds like you had a great experience! Daniel Priestner - General Manager

May 06, 2015

Great Customer Service as always! The service department has a very pleasant and welcoming environment. Haneen was very helpful with my requests and went above and beyond to make sure More

by Bdesilva
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haneen Halabi
May 06, 2015 -

Toyota Northwest Edmonton responded

Thank you for your review of Haneen and our service department. We are happy to hear that you felt valued and appreciated! Daniel Priester - General Manager

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