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Town + Country Volkswagen
Unionville, ON
161 Reviews
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161 Reviews of Town + Country Volkswagen
July 10, 2020
The best sales experience! I have been to countless dealer and spoken to many sales persons, however none have given me service like Candice has. By far the best purchasing experience. She managed to g dealer and spoken to many sales persons, however none have given me service like Candice has. By far the best purchasing experience. She managed to give me a amazing deal and do so incredibly fast. Will be recommending her to everyone. More
by Roman Gold
Employees Worked With
Candice Cheuk
June 30, 2020
Horrible Customer Service after discovering AC defective I was referred to T&C for their long standing reputation in the Markham community to purchase a pre-owned 2013 GTI Wolfsburg Edition GTI. However my e I was referred to T&C for their long standing reputation in the Markham community to purchase a pre-owned 2013 GTI Wolfsburg Edition GTI. However my experience there was totally unexpected and shocking. I was treated in a condescending and confrontational tone when I asked why I was not told before arriving for a test drive that AC was not working. They had done a pre-inspection check before hand and I verbally agreed on a price over the phone thinking that everything was fine. I would not have considered the vehicle if told this. Basically was informed that it's a used vehicle and that they inspect vehicles after it's sold and then fix it. Be very wary of this tactic. Perhaps I was expecting too much from such a reputable well known dealer. A simple honest transparent explanation would have sufficed. More
by Paul Lim
Employees Worked With
Alan Cheung, Joe Kosmrlj
June 17, 2020
first time, wash my car without close the moonroof,2nd first time, wash my car without close the moonroof, 2nd time, full of greased hand marks inside and outside my car including handles and steer, in CO first time, wash my car without close the moonroof, 2nd time, full of greased hand marks inside and outside my car including handles and steer, in COVID 19 time, they said has already sanitzied the car More
by KK
Employees Worked With
na
May 31, 2020
This week I purchased a pre-owned ‘08 Mazda MX5 from your dealership. I had the pleasure of dealing with Simon and Joe. From the moment I enquired about the car via auto trader to the moment I drive off dealership. I had the pleasure of dealing with Simon and Joe. From the moment I enquired about the car via auto trader to the moment I drive off the lot at TCVW I was given the utmost care, respect and attention I have ever received from a car dealership. Simon was totally on point!! He quickly and properly attended to my every question and concern regardless of the fact that the phone was ringing off the hook for this particular car. He dealt with me in an a most honourable way and I thank him for that. He should be congratulated for his manner in which he treats a client. Once the file was turned over to Joe, I received the exact same care and attentiveness that I was already receiving. It’s clear to see this Manager leads by example. Joe met me at the door when I arrived and never left my side until I was driving away with my car. He too was awesome. Thank you for such a pleasant experience, I would highly recommend your Dealership to anyone. Feel free to use my comments and recommendations on your Website. Kindest Regards, Denis Sauvé Happy Customer from Luskville, Québec. More
by Denis
Employees Worked With
Joe Kosmrlj, Simon Wong
February 29, 2020
Simon was great! Very easy going, honest, and very knowledgeable about the car! I highly recommend Simon’s expertise to any customer!!!! Thanks again for all the help knowledgeable about the car! I highly recommend Simon’s expertise to any customer!!!! Thanks again for all the help More
by Davenport.c69
Employees Worked With
Simon Wong
February 20, 2020
Customer Service Excellence We purchased a 2017 Touareg 3 years ago. Julia Xuan assisted us with our purchase. We were so pleased with her courteous & professional service that w We purchased a 2017 Touareg 3 years ago. Julia Xuan assisted us with our purchase. We were so pleased with her courteous & professional service that we recently returned to purchase a 2019 Alltrack. We contacted Julia and made an appointment with her. Our experience to say the least was excellent. Julia was very kind and patient with us and very knowledgeable. We will only buy our VW's from Town & Country. More
by Friderichs Family
Employees Worked With
Raymond Luk, Julia Xuan
January 24, 2020
great experience I was very impressed with Simon. Car was ready for pick up at the time I said I would be there. Everything was taken care of properly and it was a ver I was very impressed with Simon. Car was ready for pick up at the time I said I would be there. Everything was taken care of properly and it was a very pleasant experience(much to my surprise) Simon is a very nice and knowlegeble young man. I would highly recommend him to anyone looking to purchase a car from Town & Country More
by wdworak
Employees Worked With
Simon Wong
January 04, 2020
Exceptional-Made us feel like we were buying a $100,000 car. I just wanted to reach out and let you know what a great experience we had at your dealership. My wife and I recently purchased a pre-owned Tiguan, I just wanted to reach out and let you know what a great experience we had at your dealership. My wife and I recently purchased a pre-owned Tiguan, and everyone at your dealership was phenomenal… Joe in particular. Not only was he incredibly knowledgeable and patient, but the care he put into the process made us feel like we were buying a $100,000 car. We love the car, and Joe made it a memorable experience and a great introduction to not only your dealership, but also the VW brand. More
by S & J
Employees Worked With
Joe Galluzzi
January 02, 2020
10 out of 10 for customer service experience Big shout out to Simon @ Town & Country for organizing a very pleasant vehicle purchasing experience. I purchased my used vehicle through Simon and it Big shout out to Simon @ Town & Country for organizing a very pleasant vehicle purchasing experience. I purchased my used vehicle through Simon and it was a unique experience as I was 3 hours away. Simon organized the trade in of my existing vehicle & the purchase of my new one all via telephone & e-mail with me so that everything was ready to go paperwork wise when I visited their dealership. Simon's manager, Joe, accommodated me by making this a 1 stop experience. They recognized the drive I had ahead of me to pick up the vehicle and were able to complete the transaction in a matter of 4 hours. Simon personally drove to Service Ontario to have the plates changed over and ownership changed so I could get back on the road and headed home. The dealership itself has an excellent used car lot (I purchased gently used), was clean with a team that made you feel welcome. My new vehicle was clean & detailed AND Simon also had the shop guys change over my winter tires from my old golf to the new one at NO CHARGE!!! Again, 10/10 for Simon for making this a very pleasant, pain free and easy experience. Recommended!! More
by Carissa Bye
Employees Worked With
Simon Wong
