Town + Country Volkswagen
Unionville, ON
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161 Reviews of Town + Country Volkswagen
Never got follow up and worst service I already email the store manger the story, store manger emailed me back saying they will follow up, but I never got a follow up! Here is my email: I already email the store manger the story, store manger emailed me back saying they will follow up, but I never got a follow up! Here is my email: I recently broke my car dropped it with your staff who name Bart in service department to "help" me to fix it. Here is my feeling through my whole experience I really want you to take time and read it through. It is last Wednesday March 1st in the morning I called in for help. Bart picked up the phone with a lot of attitude saying I need to get my car there in order to look at it. Because I need to drive my car everyday to work so I questioned him few questions before I made my decision . 1) how long is going to take him to fix. He said he need to look at it first. 2) if the parts are broken , how long the shipping will take and he answered 1-2 days. 3) I need to borrow a car is it free\ covered by warranty(because I just bought my car July 2016 it is still within a year), he said if i hit it, is not covered and it will cost $35 per day to rent a car. Up to this point, his voice is not nice at all and he was trying to rush me there as soon as possible to get the sale. Because I am in an urgency situation so I trust his words towed my car there to meet him. We looked at the car together, I asked again about warranty he is still acting sharp and trying to fight me over about warranty problem. Because he got lots of attitude so I asked for his manger. At this point he said manger is on conference call he can not come out and what is my problem. I said again I want talk to your manger. So he went to the back his manger who name Ron came out and he explained the warranty to me in a better tone. Therefore, I let Bart look at my car and gave me a quote. We made an agreement with the price and I asked him again how long is going to take him to fix, he said one day because it was not a big problem. I trusted him, he called BMW side so I can rent a car use "his price". So I followed his instructions, rent a car and went home that day. Next day March 2nd, because I need to return the rent car at 10am so I called early in the morning to check if my car is ready for pick up. Bart answered phone saying it is going to be ready later in the day he will call me back to confirm within half an hour. I waited 2 hours and never got an call back so I decided to call again because I have to work in the afternoon. He picked up the phone yelling at me saying there are lot of car coming in now he does not have time to call me back and my car won't be ready until Monday because the part is on back order. Seriously, I don't feel any service or help being made until this point excepted he sold me 6 days car renting $240 plus $544+tax to fix my car. He did not follow up with me, he lied to me about ordering parts and selling me unless four days car rental extra. He yelled at me through phone calls. I don't know if he is just racist or just because I am a girl and I know nothing about cars. Or he just do this to everyone! To be honest, I called your store because I brought your car there and had a great experience before with the sales person and she gave me the number. But if this is how you "service" people after they paid money and brought the car back for "service" I am afraid that you will have no more business. More
One of the best Volkswagen dealerships around I purchased a few Volkswagen vehicles from Candice over the years. I found that Candice is one of the most meticulous and professional salespersons i I purchased a few Volkswagen vehicles from Candice over the years. I found that Candice is one of the most meticulous and professional salespersons in the business. Her advises have always been very truthful with no hidden agendas. Purchase transactions with Candice have always been smooth without any pressure. Excellent products, some of the best sales consultants and excellent services altogether makes Town and Country Volkswagen one of the best in the business irrespective of vehicle brands. More
Kevin Qiu is a very nice, polite and helpful sales represent. He tried his best on our transaction. Thank you for all your advice. Bala is a very nice, polite and helpful sales represent. He tried his best on our transaction. Thank you for all your advice. Bala More
Amazing service, amazing staff Very enjoyable experience when purchasing my vehicle. The staff were very friendly and helpful. Definitely a return customer for my vehicles in the fu Very enjoyable experience when purchasing my vehicle. The staff were very friendly and helpful. Definitely a return customer for my vehicles in the future as well as my current vehicle maintenance. More
No presure Loved the way I was looked after. Presented with the facts and allowed to make up my own mind without the usual carsales pressure tactics. Loved the way I was looked after. Presented with the facts and allowed to make up my own mind without the usual carsales pressure tactics. More
Excellent service Excellent sales service in choosing my vehicle and very knowledgeable sales rep. Still wish car had remote start and larger compartments in the trunk Excellent sales service in choosing my vehicle and very knowledgeable sales rep. Still wish car had remote start and larger compartments in the trunk to fit oil or windshield washer bottles. More
Professional Staff I had a very pleasant experience with my interaction with Julia. She was knowledgeable, helpful and really patient. Unfortunately they did not ha I had a very pleasant experience with my interaction with Julia. She was knowledgeable, helpful and really patient. Unfortunately they did not have the exact car that I wanted to test drive however she try her best to find me the one closest to it. It was a very enjoyable experience dealing with them. More
Quick and easy, knowledgable Sam wu did a great job and was very helpful with the purchase would highly recommend to any other customers looking to purchase a car. Sam wu did a great job and was very helpful with the purchase would highly recommend to any other customers looking to purchase a car. More
Over and Above Joe and Peter exceeded my expectations at every stage. Great insight and honesty through the process. They both went over and above to ensure that I w Joe and Peter exceeded my expectations at every stage. Great insight and honesty through the process. They both went over and above to ensure that I was taken care of. I'm very happy with my GTI! More
I able to get what I want. William is knowledgeable about the vehicle features that able to tells in details. The offer for return customer was good made me feel they care my William is knowledgeable about the vehicle features that able to tells in details. The offer for return customer was good made me feel they care my business. More