Tower Chrysler Dodge Jeep Ram

Great Sales Experience, Horrible After Care In fairness, below is my original review. Updated review to follow. Robert was extremely welcoming when we arrived at the dealership and helpful th In fairness, below is my original review. Updated review to follow. Robert was extremely welcoming when we arrived at the dealership and helpful throughout the experience; he wanted to know what we wanted to buy, as opposed to trying to sell us something. It was nice to have genuine interest in what we wanted, and friendliness to accompany that. Eddie was also super nice, and willing to work with us to make the sale work. Financing could use a mild brush up in regards to people skills as it got a little scattered there, but it worked out even better at the end; no deal breakers or anything. A fantastic experience overall! We will definitely recommend both Eddie and Robert to anyone looking to buy a new vehicle! As of January 15th (nearly 2 weeks later): - I have spent two days trying to get pricing on a Back-Up Sensor Kit for my vehicle. In these two days, I have placed 9 phone calls between parts and service and have gotten nothing but the run around. This morning, I had enough of the run around, so I called 3 other Chrysler dealers and got pricing information from all of them within 2 minutes, while still on the phone. - I was provided with a referral to a place that would install a remote starter for me and quoted a price of $500 for my vehicle. Called and they quoted me $650, even with the referral and "dealer cost". Not the best for setting client expectations. - I was advised by financing that the process to pay out my previous loan from my trade-in would be smooth and that I wouldn't have to worry about making double car payments for any period of time. I was also advised that if the one payment snuck out before we could catch it, it would be promptly returned to me. Each time I had a question or raised any concern, I was immediately spoken over with some sugar coated version of what was going to happen. Almost two weeks later, long story short, my loan is still not paid out. I will be paying 4 car payments in January instead of 2, for a total of $965 and won't be receiving a refund on any of my over payments until the end of January. Again, horrible at setting client expectations. Over promising and under delivering. This dealership states that, "At our dealership, our relationship continues after your purchase. We will complete the car buying experience by providing unprecedented levels of service, convenience, and personalized attention." I can tell you that I have never been more frustrated with a business in my life. Not one time did I feel as though they delivered on that promise. I felt as though people kept brushing me off as quickly as possible with no real concern about providing good customer service. There was absolutely no empathy applied at any given time. I am so overwhelmed with frustration right now. I had high hopes for this dealership and I left extremely confident in the fact that we would have a very long-lasting business relationship. At this point in time, I am choosing to no longer dealer with Tower and will definitely not be recommending their services to any of my friends or family members. More

Friendly and not too "Pushy" Rady spent the time to ensure I was getting everything I wanted in my new purchase. I test drove several models and specs just to make sure I got the Rady spent the time to ensure I was getting everything I wanted in my new purchase. I test drove several models and specs just to make sure I got the right one. His knowledge of the vehicel's features was excellent and he was a pleasure to deal with. More

Awesome experience dealing with Tower Chrysler John Assef was very friendly and went out of his way to get me the truck I wanted. I would highly recommend Tower to anyone I know looking for a vehic John Assef was very friendly and went out of his way to get me the truck I wanted. I would highly recommend Tower to anyone I know looking for a vehicle. Thx again John. More