Tower Chrysler Dodge Jeep Ram

Terrible Service I purchased a new Key Fob from them and it cost almost $300 then the key lost it's programming and I had to have my vehicle towed in for service. The I purchased a new Key Fob from them and it cost almost $300 then the key lost it's programming and I had to have my vehicle towed in for service. The service rep, Shelley, literately raised her voice almost to a yell when I questioned why I was being charged for a faulty key fob that I had bought from them. The service manager, Larry, would not warranty the key fob and his reasoning was that he said "how do I know that you didn't go out and buy another key from somewhere else or that you didn't find an old key and used it", (direct quote) even though they had record of my purchase and I had the bill from them! They proceeded to charge me $190 to fix the key fob. I also want to add that they did not provide an estimate for this work and proceeded without my consent. It is dealerships like this that give the industry a bad name, I have since lodged a complaint with Dodge and urge anyone that receives this type of service to do the same. More

excellent We would recommend Nathan to any one who is looking for a vehicle make that Tower Chrysler is selling. Kyle Buckle was great with the delivery and is We would recommend Nathan to any one who is looking for a vehicle make that Tower Chrysler is selling. Kyle Buckle was great with the delivery and is extremely knowledgeable about the Ram Sport and all other makes at Tower Chrysler. More

Second Tower Chrysler Purchase I had originally purchased my 2012 Ram 1500 from Nathan Tomilson in October 2013. I was very pleased with both the price and service I received. I did I had originally purchased my 2012 Ram 1500 from Nathan Tomilson in October 2013. I was very pleased with both the price and service I received. I didn't do a lot of shopping around as I knew what wanted, what it was worth, used the internet, and based on a friends recommendation after buying from Tower. Our most recent purchase has been a 2012 Dodge Journey Crew edition. We made this purchase in January of 2015, again from Nathan, and again without a lot of shopping around. Prior to making our purchases we looked on many dealership web sites; and with this being winter in Calgary, what better way to shop. We found Tower's web site to be the best of the lot with plenty of pictures and useful information, so when we did go to the dealership we knew what we were looking at. Again Nathan helped us out and all involved gave us the best service. Footnote: recently my wife had a very minor collision at her work place involving her Journey. I contacted Shawn at Tower who very expeditiously obtained pre purchase pictures of the rear of our new Journey clearly showing all preexisting damage. Again... A job well done! Thank you all! Our son will be driving soon, and I'm sure our tradition with Tower Chrysler will continue. Bill and Rosina Weston More

Ross and Kyle go the mile!!! Ross Cherry was absolutely great with the transition of trading in our 2010 Ram Laramie for a 2015 Ram Sport. Ross is a kind, honest, down to ea Ross Cherry was absolutely great with the transition of trading in our 2010 Ram Laramie for a 2015 Ram Sport. Ross is a kind, honest, down to earth and understanding salesmen who helped us figure out what we needed in my next vehicle. We would recommend Ross to any one who is looking for a vehicle make that Tower Chrysler is selling. Kyle Buckle was great with the delivery and is extremely knowledgeable about the Ram Sport and all other makes at Tower Chrysler, making driving off the lot a little more relaxing knowing what all the buttons do. Both Ross and Kyle were extremely patient with our purchase and answered all concerns and questions we had..Thank you Ross and Kyle for the great experience!! More

Outstanding Service I recently purhased a 2015 Dodge Journey at Tower Chrysler. Sales Representative John Assef did a great job of helping me find the perfect vehicle at I recently purhased a 2015 Dodge Journey at Tower Chrysler. Sales Representative John Assef did a great job of helping me find the perfect vehicle at a great price. John was friendly and honest, and allowed me to drive the vehicle for the day to see how I liked it. There was no pressure, and John went out of his way to assist in the transaction. He even helped me move all our stuff and car seats from the car we were trading in to the Journey, outside in the cold weather - now that's great service! More

Great experience no pressures They were professional and I felt they gave me a great price. I would totally recommend this dealership to anyone. They had a great selection of vehic They were professional and I felt they gave me a great price. I would totally recommend this dealership to anyone. They had a great selection of vehicles to choose from. More

great guys! I went into the dealership with a buddy not intending to purchase a vehicle, but a solid product and good customer service had me driving away in a ne I went into the dealership with a buddy not intending to purchase a vehicle, but a solid product and good customer service had me driving away in a new ram! More

friendly, focused and slightly misinformed My experience at tower Chrysler was one of the best I've had at any automotive dealership period. The staff were very friendly, helpful and upfront. T My experience at tower Chrysler was one of the best I've had at any automotive dealership period. The staff were very friendly, helpful and upfront. The one thing that did happen, I don't know if it was a misunderstanding or just straight up lying, but one salesmen I was talking to about the car I wanted, really sold me on the chrysler 300, and after he told me the price it was a done deal. I wanted the 300. The next day I came in and that guy wasn't there so I told the financing guy I was working with (brian shaw) the car I wanted, he then informed me that the price the other salesman gave me was about 15k less than the ACTUAL price of the car, at this point I already had my mind set on the 300, so you can understand the frustration. But after that like I talked to brian he was super understanding of the situation, then he basically sold me on the charger, explained that it has everything the 300 has, plus awd and it was more affordable, once we took it out for a ride, it was a done deal. We worked with sue the financing lady(I don't actually know her job title) she was also very helpful and super transparent about the benefits and downsides of the whole loaning process and how it all works, eventually she came up with the right numbers and it was a done deal. All around good experience More