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Tower Chrysler Dodge Jeep Ram
Calgary, AB
736 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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May 25, 2015
A great experience! I had a great time with this dealership in particular, none of the others I had dealt with quite matched the level of helpfulness and patience I recei I had a great time with this dealership in particular, none of the others I had dealt with quite matched the level of helpfulness and patience I received from Tower. I was treated as a person, and that is rare to come by in any sales this day and age. From the moment I walked in the door, I was aided in every way imaginable, I told them what I was looking for, and what I wanted the vehicle to do to suit my lifestyle. They helped me, but questioned me at the same time in a respective manner in order to determine what I wanted, was actually what I wanted. That was perfect service. The financial end was beyond amazing, I was advised, educated, and given a variety of options and a level of wisdom that only years of experience could attain in less than an hour. I left that room feeling more empowered and understanding of where I stand financially, and where my best bang for buck options were. Now some nitpicking... The second meeting I had with these people, I had booked an appointment over the phone, after 15 minutes passed I was disappointed. It seems when the gentlemen arrived that there was a level of miscommunication between the salesman, and the secretarial staff. After 3 phone calls the previous day, confirming a time with me should be just as important as confirming the time with the salesman. I would advise this level of communication to strengthen in the near future. Nothing is worse than having a customer show up 15 minutes early, only to wait an added 30 minutes past the appointment time. When it came after the financial agreements were over, I do admit there are somethings I was slightly disappointed in; namely why didn't I get a full tank of gas with my purchase? As minimal as an issue like that is. It feels as if you got the sundae with no cherry. If I also received a fresh oil change and air filter (since the vehicle was used) this overall rating would have easily been a 5-Star and recommendation I would do for a decade. This was the only point in time where I felt that the ball was dropped, it's the little things that add up throughout the whole experience! In the end this is an establishment where I would easily do business with again, and highly recommend to anyone looking towards their class of vehicles. They are fair on prices, great on service, and if you were a first time independent buyer like me; they make sure you walk out that door a wiser individual. Thank you very much Eldon Lam and Byron Ellett for the great experience! More
by PShmanka
Employees Worked With
Eldon Lam, Byron Ellett
May 25, 2015
Amazing service, amazing price John sold me an amazing Jeep Wrangler Sahara. He found me the exact jeep I wanted within my price range. He was very friendly and accommodating. It wa John sold me an amazing Jeep Wrangler Sahara. He found me the exact jeep I wanted within my price range. He was very friendly and accommodating. It was such a pleasure to do business with him. I would definitely recommend him if you are looking to purchase a new vehicle anytime soon. 110% satisfaction. More
by rmor1
Employees Worked With
John Assef
May 24, 2015
Fraudulent service I took my Dodge Ram van to Tower for an oil and filter change and to fix the cruise control. The Service Advisor, Jeremy Rae was most cordial and a I took my Dodge Ram van to Tower for an oil and filter change and to fix the cruise control. The Service Advisor, Jeremy Rae was most cordial and accommodating. The service and repair work was done acceptably, however the multipoint inspection appears to have been fraudulent. They reported in "Failed Tasks" that the "engine oil level was excessively low". It was not, as I checked it before I went in and found it right on the full mark. They reported that the "engine oil was excessively discoloured/dirty. It was dark, but not excessively so. In "Cautioned Tasks" they reported the "windshield pitted". It was not, as it had been replaced a few days earlier and the vehicle had only been driven a few blocks in town. They reported that they had checked the air filter, however two days later a buyer check found the filter clogged. Obviously they had not done all (or perhaps any) the checks they claimed to have done. On an earlier visit to the express oil change/tire rotation, all four hub caps fell off within three blocks of the dealership. I will not return to this dealership and would not recommend it to anyone. More
by Vanguy
Employees Worked With
Jeremy Rae
May 24, 2015
unprofessional service On Monday May 18th 2015, I had left my 2015 white ram sport overnight for an oil change scheduled for May 19th 2015. Early afternoon on Tuesday May 19 On Monday May 18th 2015, I had left my 2015 white ram sport overnight for an oil change scheduled for May 19th 2015. Early afternoon on Tuesday May 19th I had received a phone call from Jeremy Rae advising me the truck was ready for pick up. Later that evening around 9:00pm I came to Tower Chrysler to pick up my vehicle. At this point I came to find a 4 inch black scratch on my front right fender flare that was not there prior to drop off. I had run into Ross Cherry the man who sold me the vehicle ( it was a pleasant experience). I pointed out the cosmetic damage and made a decision to leave the truck overnight. Leaving several messages the next day for Jeremy, he finally called me back to discuss the said damage. Jeremy claimed that the scratch was caught on his walk around the vehicle. I disagreed with Jeremy and had asked to speak with his supervisor, for Jeremy couldn't do anything for me passed this point. I left a voicemail for Graham Betts twice over the next 2 days plus multiple unanswered calls. On Friday morning May 22, 2015 Jeremy Rae called me to ask if I had any intentions to pick up my vehicle, I responded saying I'm still waiting to hear from your supervisor Graham Betts, could you have him call me. By 3:30pm I still hadn't received any contact from Graham so I chose to come down to Tower Chrysler in person to discuss the matter. 4 days now have transpired. When I walked into the service department I met with Jeremy Rae, shook hands and asked to speak with Graham. Jeremy Rae was very polite. I waited for Graham Betts for a few minutes outside of service. When I finally met with Graham I wasn't greeted with a "service" type quality to say the least. We began to look over the truck and I disagreed with him as politely as anyone can disagree about where the scratch came from. Graham gave me 30 seconds of his time turned his back to me and said "we're done here" . Keep in mind I had just given 3 days of my patience to this situation. So at this point I snap and lose all professionalism, Heated words are exchanged and I pointed out to Graham how terrible his service was and how he couldn't even return a phone call to a man who just spent 60'000 dollars at this dealership. I wasn't even worth 30 seconds to this man. Graham walked back into the shop and my wife, who witnessed the whole ignorant display, got out of the vehicle she drove me there in and informed me that Graham had been rolling his eyes, making faces and kicking his feet like a child while my back was turned to him during the walk around. At this point now the scratch is irrelevant, I cant believe the way I was treated it doesn't matter if I spent 10 dollars or 60'000 dollars you don't treat customers like that. I proceeded to go into the dealership to find Graham's supervisor, who happened to not be in that day and came upon Lance Almost whom I've dealt with twice before and is an absolute professional. I informed Lance of what transpired. Now I'm writing this review to inform Tower Chrysler of the poor service in the "service department". More
by glen
Employees Worked With
Lance Almost, Jeremy Rae
May 18, 2015
Great communication from the internet sales rep We got a Jeep Patriot.. so far we like it... looking forward to enjoy the full experience in service and warranty.. Great communication from David... We got a Jeep Patriot.. so far we like it... looking forward to enjoy the full experience in service and warranty.. Great communication from David... More
by Joe and Brett
Employees Worked With
Robert Wachter, David Labindao
May 15, 2015
Awesome Service A huge Thanks to Jeremy Rae for all his help to a little old lady with her 2012 Jeep Compass, you were very helpful and informative, I feel like I ha A huge Thanks to Jeremy Rae for all his help to a little old lady with her 2012 Jeep Compass, you were very helpful and informative, I feel like I have made a new "friend" at Tower Chrysler. More
by Momma T
Employees Worked With
Jeremy Rae
May 13, 2015
Jeep jeep Good Day ! A short note to say I love my new Grand Cherokee. Being a Jeep owner for years I some what knew what I was looking for. Bein Good Day ! A short note to say I love my new Grand Cherokee. Being a Jeep owner for years I some what knew what I was looking for. Being helped first with Ross Cherry and meeting a Dodge rep Kelly was very nice. When I brought my fiancé in to test drive John Assef was along with us. Nice and a funny man to chat with along with Joceyln Henderson On to finance with Byron Ellett was also an enjoyable experience. All and all a nice dealership to walk into. Murray & Terry Reid More
by Jeep2222
Employees Worked With
John Assef, Byron Ellett
May 10, 2015
plain and simple: great customer service Just purchased 2015 Ram 1500 Quad truck, and the whole process went smooth, from the moment they assessed my trade in, to the exchange of keys. Just purchased 2015 Ram 1500 Quad truck, and the whole process went smooth, from the moment they assessed my trade in, to the exchange of keys. More
by RB
Employees Worked With
John Assef, Byron Ellett
May 10, 2015
Knowledgable staff, helpful and fasts service From locating the right vehicle for our needs to final purchase the staff were friendly and helpful. I would highly recommend Tower Chrysler to anyo From locating the right vehicle for our needs to final purchase the staff were friendly and helpful. I would highly recommend Tower Chrysler to anyone. More
by Chinook Glass
Employees Worked With
Robert Wachter
May 05, 2015
Amazing Superior Customer Service I just recently purchased a 2015 Jeep Wrangler from this location and the first person who I met was Robert. He was extremely polite calm proffesional I just recently purchased a 2015 Jeep Wrangler from this location and the first person who I met was Robert. He was extremely polite calm proffesional and extremely Knowledgeable.He then introduced me to a another amazing part of his team Sue and Dave who helped me with the financing they were also above and beyond all my expectations there was no pressure and no forcible confinement. Which I have witnessed at other dealerships in the past They got me a great percentage rate lower than I have ever had and they were so so much fun. I will be buying another vehicle here in the next year or so and I will only buy from these 3 amazing confident knowledgable courtious intelligent people.Sue was also amazing she helped me to understand alot more about insuring my beautiful jeep things that insurance companoies forget to tell you or talk to you about. More
by bbkiana
Employees Worked With
Robert Wachter, Sue Davis, David Labindao
