Tower Chrysler Dodge Jeep Ram
Calgary, AB
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Great Satisfaction We recently purchased a Grand Cherokee from this dealership and Eddie Mansour patiently helped us in choosing the right model and options for the vehi We recently purchased a Grand Cherokee from this dealership and Eddie Mansour patiently helped us in choosing the right model and options for the vehicle. He was even available to us after the deal was made and helped us with future questions which is greatly appreciated. I definitely recommend this dealership and specifically Eddie to whoever is in the market to buy a new car. More
Friendly, courteous, and knowledgeable John Assef listened to our concerns about our previous purchase and took that into account, when giving us a trade-in value for it, and when making a John Assef listened to our concerns about our previous purchase and took that into account, when giving us a trade-in value for it, and when making a deal for our new vehicle. I thought this process was fair, and would recommend John Assef, as the person to deal with, at Tower Chrysler when purchasing a new vehicle. More
Excellent customer service :) David listened to us and made some good advices which helped us decide what kind of car we would buy. Thank you Dave . Thank you too Ross and Robe David listened to us and made some good advices which helped us decide what kind of car we would buy. Thank you Dave . Thank you too Ross and Robert. More
Just look for Jennifer, she is so helpful in everything Jennifer is just wonderful. If you need a vehicle, look for her she will help you look for the vehicle you want and need. Thank you jen:) Jennifer is just wonderful. If you need a vehicle, look for her she will help you look for the vehicle you want and need. Thank you jen:) More
The best ever Working with Eddie and Sue was the epitome of perfect customer service. They were both genuine, hard working and patient. They earned the sale and thi Working with Eddie and Sue was the epitome of perfect customer service. They were both genuine, hard working and patient. They earned the sale and this review. Thank you More
Amazing. it's so easy to deal with them. The sales team and managers are not pushy and try to give you exactly what you want. It was fantastic. I would definitely buy here again. The sales team and managers are not pushy and try to give you exactly what you want. It was fantastic. I would definitely buy here again. More
Personable sales people John and Frank (Faruk) treated me very respectfully without the typical smart-xxx salesperson attitude. John got right to the point of finding out wh John and Frank (Faruk) treated me very respectfully without the typical smart-xxx salesperson attitude. John got right to the point of finding out why and what I was wanting without judging or trying to pigeonhole me in terms of socioeconomic scale. He also went out of his way for me by us going to get the car washed even though the dealer wash was closed so we could properly see the colour of the vehicle. Frank also came and met with me in a sincere and friendly way while John was away with his manager working the deal. I did not feel judged or condescended even though they had never met me before and I don't have the 'businessman' look. I have walked out of dealerships because sales people will judge me without even knowing me. I felt like they truly worked on my side to get the best deal that I could. More
Service Department - Upselling and Threats! Bought a Jeep Wrangler Unlimited at Tower last year for my wife, as part of the deal we recieved "free oil changes" as long as we owned the vehicle. Bought a Jeep Wrangler Unlimited at Tower last year for my wife, as part of the deal we recieved "free oil changes" as long as we owned the vehicle. turns out they are now charging a "service fee" on the 'FREE" oil changes, plus, today, they told my wife that her jeep (with 25,000kms on it) needs; 1) Her Brakes need to be cleaned (?!?!?) 2) An Alignment job 3) Brake fluid replaced 4) Air conditioning filter 5) New brake pads (in addition to being cleaned??) (at 25K Kms) Total of over $600 worth of 'neccessary' work, recommended by Dodge, even though the owners manual does not mention 'Brake Cleaning", or the others. Typical upselling. My wife declined the additional work. (good on her!) Heres where I get upset - She was then threatened with " If we keep declining recommended work, Tower will no longer honor the free oil changes". Talk about integrity of a dealership. I have a hard time understanding how threats increase customer satisfaction. One last thing - If you buy a car from them, expect continual phone calls at home every 2 weeks or so telling you that that your vehicle needs some kind of service, We have asked them to stop calling, but to no avail. More
A Seamless Experience The best dealership experience I've had, hands down. Eldon and Sue were a total pleasure to deal with, professional and warm and engaging all at the s The best dealership experience I've had, hands down. Eldon and Sue were a total pleasure to deal with, professional and warm and engaging all at the same time. I'd recommend Tower to anyone, and wouldn't hesitate to go see them again. Bad experience at another dealership? Go to Tower Chrysler, what a pleasure... More
Buying new truck Walked in to look at dodge sport truck, greeted by Jen, very knowledgeable about the vehicle, personnelable, worked with me to get me what I wanted . Walked in to look at dodge sport truck, greeted by Jen, very knowledgeable about the vehicle, personnelable, worked with me to get me what I wanted . Great having her as the seller,will recommend her to others looking to buy, thanks Jen More