Tower Chrysler Dodge Jeep Ram

Worst customer service ever. Just unprofessional. Came in for a test drive. Salesman didn't listen to anything i was saying to him. I new i was not going to get approved and told Just unprofessional. Came in for a test drive. Salesman didn't listen to anything i was saying to him. I new i was not going to get approved and told them that. I am going through a divorce and my ex didn't make a payment for over 3 months on a vehicle in my name. I told them i just wanted to test drive as they advertise a no hassle test drive. They gave me the hard sell. told me he could get me in it no problem. and a good deal on the vehicle. and that was the last i Heard from that place til a week and a half later. A new salesman didn't know what was going on. said he would look into it. Then i get an email from that same salesman not realizing he already talked to me. then i get a call from a third salesman. asking for a co-signer. I told them No co-signer from the start. I wouldn't have even cared if it was not for the 3 different salesman trying to sell me a car never actually listening to me. As soon as they realize they can't sell you something they don't care at all. Go to any other Chrysler dealership they are all better. and will get you better deals. I even got an email where they blamed me for my bad experience with them. I just wanted to test drive a jeep. They are the ones who liked to make promises that were impossible to keep. lol good luck if you are dealing with them already. Seems like more people have bad then good experiences with this place too. More

Russell and Larry in service we out standing I had a problem with my 2016 Ram Long Horn and the service department dealt with the issue like they were dealing with their own vehicle. My thanks to I had a problem with my 2016 Ram Long Horn and the service department dealt with the issue like they were dealing with their own vehicle. My thanks to Russel and Larry for your help and understanding!! I will be back to deal with you in the future!! Peter Calgary More

Shop elsewhere buy a different brand I bought 2 new vehicles for a total of $207k. The next day i brought one vehicle back for repair, they tried to quick fix it instead of fixing the roo I bought 2 new vehicles for a total of $207k. The next day i brought one vehicle back for repair, they tried to quick fix it instead of fixing the root cause of the issue. Its been over 2 weeks still dont have the vehicle. 3 days after purchase the second vehicle needs repair The dealership refuses to acknowledge the issue. There has been no attempt to rectify the issue or even compendate us for hours of wasted time. Do yourself a favor buy a different brand More

Bought the perfect car in -30 degree weather Brandon was an Brandon was amazing! Bought a Jeep in -30 degree weather and it delivered big time Dealership was very friendly and efficient. Thanks for helping u Brandon was amazing! Bought a Jeep in -30 degree weather and it delivered big time Dealership was very friendly and efficient. Thanks for helping us replace the car we lost in a collision. More

Great Customer Service We were looking to buy a Jeep Wrangler for our daughter and were very happy to have had a great experience with Joel. He was helpful, informative and We were looking to buy a Jeep Wrangler for our daughter and were very happy to have had a great experience with Joel. He was helpful, informative and gave us a great deal. We will definitely be working with him again on any future vehicle purchases! Once we made the decision to purchase the paperwork was done quickly and efficiently so we were on the road with our jeep quickly. More

Tower Chrysler Power Kudos to Joel Grafthaas and Shawn Nicholl for making this the easiest, no xx, and pleasant vehicle purchase of my life. No hard upsell, just "This is Kudos to Joel Grafthaas and Shawn Nicholl for making this the easiest, no xx, and pleasant vehicle purchase of my life. No hard upsell, just "This is what you want? Let's make it happen." Great deal and a great team. These guys made it really easy to switch from Ford to Dodge with no regrets. I love my truck! More

i had another great experience at tower chrysler i recently heard a clunking noise under my 2016 jeep wrangler so i brought it too the dealership and i left it over night and they diagnosed the probl i recently heard a clunking noise under my 2016 jeep wrangler so i brought it too the dealership and i left it over night and they diagnosed the problem which was a sway bar link so they called me too advise me of this and ordered the parts and also called me on january 21 that the parts arrived and set me up an appointment and a service loaner as well ,i was really impressed with the top notch service that i received and the excellent work that was performed on my jeep . i have a lot of trust in all the service advisors and all the mechanics that perform the work ,i know the repairs will get done properly this is why i bring my jeep too tower chrysler for all my servicing needs .Top notch service keep it up guys and gals , thank you so much JAMES DICKENS More

Excellent customer service Thanks to Joel Graftaas, I had a very positive purchasing experience at Tower Chrysler Dodge Jeep Ram. Joel helped me in making an important long-term Thanks to Joel Graftaas, I had a very positive purchasing experience at Tower Chrysler Dodge Jeep Ram. Joel helped me in making an important long-term investment. It's been a pleasant process from the moment I entered the store until we closed the deal. I will recommend with confidence this dealership to my friends and family. More

Worse experience ever I went in to Tower Lane Chrysler to purchase a nice reliable second hand car. Found one was told would be ready in a day or two. Got a call two weeks I went in to Tower Lane Chrysler to purchase a nice reliable second hand car. Found one was told would be ready in a day or two. Got a call two weeks later was told it was ready I took a very expensive cab ride down, when I was told I would be picked up by a curtesy car, to get ther and see nothing done with the car it was not ready. So I went back home. In the end it took me 3 months to get the car. The sales person who sold me the car got fired and the car was forgotten about. When I called to check on it they said I already had the car. I assured them I didn’t not cause the car never got prepared. When I did pick up the car it was a short time then I started having problem first the charging phone ports don’t work. Had to replace the tire cause they were unsafe to use. When they told me that wer fine at the dealership. 3 months after I had the car it would not start. And I was on the hook for over $1500 to fix it, I did not have extended warranty I was not offered on at time of sale. They told me they would pay for the diagnostic on the car. The fuel pump was gone. I was told when I bought the car she was fully inspected and was assured there was nothing wrong with it, I would have never gotten this car if I know it would be money after money, I wanted a car so I did not have to do that. When I finally got the car fixed after 3 weeks the went back on there world and did not cover the diagnostic as two people said they would. I will never deal with this dealership ever again. Buyer beware. I basically got completely ripped off. And have to pay financing for a car that I don’t even know is reliable. Not acceptable. More

Aggressive until they can’t make a deal I found my experience to be very two faced. From the dealer principal to the weak sales staff. Responded to an inquiry form on their website and was i I found my experience to be very two faced. From the dealer principal to the weak sales staff. Responded to an inquiry form on their website and was immediately hounded by their internet sales team who relentless bugged me to come in. The emails were super positive like they can make a deal happen. So I wenrt in to consider a new Jeep Grand Cherokee and test drove. It was ok but the sales guy didn’t know much about the car. The dealer principal came to introduce himself and was polite. But I realized it was fake thereafter When the worksheet came out the whole “if we can get you x for your trade and your payments under $600 would buy this car today?” Crap. My order was tall so I said it would be hard to say no. I had to give my credit card as a sign of good faith which was super weird and creepy. Brandon comes back 15 mins later with the offer which was like $1100 a month at 5,69% lease. I asked what was the trade value. He had no idea but it started with a 3 in front. I was insulted and this is where once they knew the deal wasn’t going forward they dropped me like a hot potatoe. I get two canned/templated emails after. One from Trevor Carson (dealer principal) and one from Brandon Clark. So impersonal. Very aggressive to get you there, poorly equipped sales staff and weak management. Besides the Jeep being decent it’s not worth 6% rates and shoddy accounting. When I am more ready to purchase it probably won’t be at Tower. More