Tower Chrysler Dodge Jeep Ram

Happy with my new Jeep Cherokee purchase. Sales person and Finance person were very professional and helpful throughout the process. John Assef was patient, informative and knowledgeable with Sales person and Finance person were very professional and helpful throughout the process. John Assef was patient, informative and knowledgeable with my question, concerns regarding vehicle choice and options. Jeff Huesken handled transaction and vehicle registration etc. efficiently. More

Great Experience again this is the 3rd truck i have bought from Tower, as normal the sales team was great to deal with. with a little back and forth we came to an agreement. this is the 3rd truck i have bought from Tower, as normal the sales team was great to deal with. with a little back and forth we came to an agreement. I had a budget to say within and they not only updated my ride (2012 Ram to 2016 Ram 1500) but did their best to stay within my budget. so far i'm loving my new 2016 Ram 1500 Laramie. would send anyone to deal with Eldon & Jeff, thanks guys. Also want to thanks John for helping out with delivery. Frank F More

Happy with my new Ram I met with John the first morning and he was nothing but professional and accommodating. John took the time to learn what I wanted and needed in a new I met with John the first morning and he was nothing but professional and accommodating. John took the time to learn what I wanted and needed in a new vehicle. More

Excellent I wasn't interested in changing my car. I changed my mind when Vince and Ricardo show all the advantages of doing it. Thank you guys. I upgraded m I wasn't interested in changing my car. I changed my mind when Vince and Ricardo show all the advantages of doing it. Thank you guys. I upgraded my wheels and I still paying the same. More

Beware of hidden extras Overall good sales experience, and very persistent sales staff - they are willing to keep reducing the quote to prevent you from leaving the showroom Overall good sales experience, and very persistent sales staff - they are willing to keep reducing the quote to prevent you from leaving the showroom to explore other options. I was offered a good trade-in on my old Wrangler, and I think I could have gotten an even better deal if I was a stronger negotiator. Ask in advance about the (optional) hidden extras - $800 admin fees, $2,500 for paint and underbody protection, $3,000 for extended warranty. These amounts are not discussed or explained during the negotiation, and causes a shock when you see the amount being financed after the deal is agreed. I personally feel it is absurd that paint and underbody protection is viewed as an optional extra in Alberta - in my mind same as arguing that a steering wheel is optional. My positive experience was totally spoiled at the end by the Finance Manager's attitude - as soon as I refused the optional warranty and paint protection, he started treating me with a condescending attitude. In hindsight I should have got up and walked out. I will not do business with him ever again. More

Great experience! I recently purchased my 2016 Town and Country at Tower Chrysler. Tyler in finance went over and above my expectations and was very professional, frien I recently purchased my 2016 Town and Country at Tower Chrysler. Tyler in finance went over and above my expectations and was very professional, friendly and honest. Everyone I dealt at the dealership was great. I would definitely recommend. More

Buyer Beware! Purchased a Jeep Wrangler and a Jeep Grand Cherokee at the same time on Dec 30. We were told we came at an optimum time because of Boxing Week and end Purchased a Jeep Wrangler and a Jeep Grand Cherokee at the same time on Dec 30. We were told we came at an optimum time because of Boxing Week and end of a slower month to get a great deal. This review is specific to the Wrangler and the deal we thought we got in hindsight was not as good as presented and based on misleading information. For the initial negotiation we were told that the list price was $52,000 and they would give us a $2000 discount. All the final details are not directly relevant to this review because it is this starting point that is the issue. Tower Chrysler removes all the window stickers from their vehicles. When it comes to the negotiation, you are presented with a handwritten number that they say is the list price. From this point you negotiate and perceive the discounts you get. After they give you discounts, trade value, etc, you make a decision based on the value you perceive you are getting. As it turns out, the vehicle list price was actually $49,000 as per the actual window sticker for the vehicle we obtained through other sources, which identically matched the build price on Jeep.ca and identically matched another identical vehicle they had in stock which was advertised on their website, except in a different color. Identical models, packages and options with no additional dealer installed options as part of the list price presented. So we subsequently asked for the list price info and pricing breakdown as well as the window sticker as we trusted there must have been an administrative error. We were repeatedly told the list price was $52,000 with no additional justification and were also told they don't have window stickers. Finally, over a week later and requests on a daily basis and getting the same deflecting responses excluding any justification, management responds that it's a high demand model and it is priced accordingly higher than the window sticker price. He goes on to try and justify this by deflecting it to trade-in value received and that it was our own free will to make the deal. However, they have the identical model, package, options, etc, on their website advertised at the correct price. This was never disclosed during the negotiation which is highly misleading when they claim they are giving you a discount. To not disclose this and then misrepresent the "discount" you are getting on list price is not only poor business practice, it is potentially not legal. We are now pursuing this with AMVIC to investigate. So Tower Chrysler's perspective on customer service is to eliminate pricing transparency by removing window stickers, then inflate prices without disclosing they have done so and why, then create what is essentially a ficticious discount to create a sense of getting a deal, and then claim in the end they negotiated a "fair" deal on your own free will. Our salesman hasn't been tagged to this post because he was actually really good, helpful, tried his best to get follow-up and went above and beyond. We give him 5 stars. This is a management issue he is no control over and the rating is reflective of the dealership and the end result they have created. More

Amazing service ! I highly recommend Tower Chrysler, Kent our sales man was fantastic to deal with! Tyler the finance Manager went up and beyond out expectations wonder I highly recommend Tower Chrysler, Kent our sales man was fantastic to deal with! Tyler the finance Manager went up and beyond out expectations wonderful More