Toronto Kia

If there is a 0 rating I would give it for being overpriced. Horrible place. My 2013 Kia soul went in for service, we needed to put in a computer. Just to diagnose the problem was $190, then I brou overpriced. Horrible place. My 2013 Kia soul went in for service, we needed to put in a computer. Just to diagnose the problem was $190, then I brought a used computer which I bought from a junkyard, they took it to put in the car but said they could not because it was registered to another car, which they knew prior to accepting the work. So they want to charge me now another $400 for work that was not done on the car because they did not put the computer in. They are saying that their labour of 2 hours costs $400. I will be reporting them to BBB - Best Business Bureau More

TERRIBLE, that is the word I would use to describe this dealerships. Shaddy would be another good one as is dishonest. Went to see a used car and the salesman gave me every song and dance about the car a dealerships. Shaddy would be another good one as is dishonest. Went to see a used car and the salesman gave me every song and dance about the car and why it was traded in and how the list price was finance price, cash purchase price was higher. Then they had to go a different lot to get the car, even though they knew i was coming. Waited for 55 mins still no car???? More

I dropped my car for service, and my wife went to pick it up. They gave her the key and she couldn't find it in their parking lot, not even in Hondas parking lot. It was parked in South lot. You charged Me up. They gave her the key and she couldn't find it in their parking lot, not even in Hondas parking lot. It was parked in South lot. You charged Me 1000$ for oil change and front brakes pad, so hire someone to bring the car to KIA lot. This was my second KIA car . I should shop around for next car More

Bought the car new and never returned for service in this dealership. Worst customer service ever! Service department is so rude! Will spend my money elsewhere. dealership. Worst customer service ever! Service department is so rude! Will spend my money elsewhere. More

Bought a 2021 KIA Soul EX with Rita just over a month ago. By far the worst experience ever. Not only were we stuck at the dealership for 5 hours, the info given was all misleading. She told us there wer ago. By far the worst experience ever. Not only were we stuck at the dealership for 5 hours, the info given was all misleading. She told us there were 3 available but couldn't tell us where the cars were. 1st lie. After that terrible 5 hours, papers were prepared and then got a call for the pick up. The bill of sale had multiple hidden costs including an "upgraded cup holder" which turned out to be an useless ashtray. 2nd lie. We had a few additional things required in the car including winter tires and rims installed at pick up. Upon arrival, she wasn't even sure if the car in the lot was ours! Then she told us it was ready, so went down to take a look. Tires and mat's were not installed. 3rd lie. Told us we could drive it off without the tires and come back later for them but we said our insurance required them on. 4th lie. The sales manager Mike had to step in and say we couldn't and gave us a rental. They tried to make us pay for insurance on the rental!! We still had to go back to pick up other things a week later. If you want to buy a KIA from a reputable dealership, pick any other one in Ontario. It'll be a better experience! More

I leased a 2017 Kia Sorrento from Toronto Kia.Akilan was I leased a 2017 Kia Sorrento from Toronto Kia. Akilan was my sales representative. He has been calling me for over two years now to get me into an I leased a 2017 Kia Sorrento from Toronto Kia. Akilan was my sales representative. He has been calling me for over two years now to get me into another Sorento, newer year, less options and more per month. His only argument for this move is that it is two years newer. Once he tried to claim that he had a customer that wanted a 2 year old Kia, just like mine in my colour. When I told him I was going to buy out the car he said I would have to pay a $350.00 "Kia buyout fee" and pay their mechanics to certify the vehicle. Both of these claims are not true. I called Kia Canada and they knew nothing about these fees or requirements. Basically, Akilan was trying to rip me of for $350.00 plus I am sure whatever he could "find" during the safety. When I leased the car he encouraged me to spend $1,605.00 on the 5- Star premium Appearance Protection plan. He assured me this would cover all dents, dings, scratches, etc. The 1st three requests I made for repairs were denied. They claimed it does not cover any impact (how else does one get a dent), it does not cover anything on the roof, they cannot do anything with the interior fabric. Now he refers to it as a lease protection plan, insurance that I needed to avoid charges when I return the vehicle. Another lie. Read the lease document, it clearly states how many dings and scratches are allowed per panel as "wear and tear". I like the Kia Sorento but I strongly recommend avoiding Akilan at Toronto Kia. He embodies everything bad about this business. More

Leased a 2021 Kia Soul EX+ and Akilan was our sales rep. He was very helpful and courteous and we got our car on time. He went the extra mile to make sure that everything was OK for us. The only problem He was very helpful and courteous and we got our car on time. He went the extra mile to make sure that everything was OK for us. The only problem was that they did not have the 2021 car at the dealership and I was not able to see it. I had a 2017 Kia Soul and the inside of the car was better built than the 2021 plus they took off the smart key with push button start. So instead of leaving this on the 2021 car which made it easier to get in and start it, now we have to make sure that we have the key on hand to get in and start the car. Can't understand why KIA went cheap on this. More

If you’re going to buy get a mechanics to check it first I bought a 2015 Kia Soul from this dealership almost exactly a year ago. Since then I have had to have the all season tires it came with because they I bought a 2015 Kia Soul from this dealership almost exactly a year ago. Since then I have had to have the all season tires it came with because they were garbage. I only drove with them through the summer and fall, as I had bought new winter tires, so finding out I needed to buy another set of tires for my new car come spring was a bit of a shock. Tomorrow I have to take the car back in to my mechanic to get all of the brakes and the discs replaced. Not cheap.. I tried to e,all the dealership and the particular salesman I bought the car from about this and they ignored me. If you need to buy a car from this dealership I highly recommend you take it to a mechanic first. More

Went in for a regular service on my kia Optima where at the end they recommended that I get, what the called a "transfer case cover" for my far. The charge for just the part was almost 600$ and a picture o the end they recommended that I get, what the called a "transfer case cover" for my far. The charge for just the part was almost 600$ and a picture of the area was provided. What was actually missing was a fuel line cover which costs 60$. My trust in this dealership is broken and the integrity unequivocally is no where near up to par. I would urge anyone who goes here for service to get a second opinion after dealing with this situation. More

Admitted for over priced services My wife brought her vehicle to this location for service a few months ago. Holy smokes, the price was ridiculous!! Upon asking the service rep, he My wife brought her vehicle to this location for service a few months ago. Holy smokes, the price was ridiculous!! Upon asking the service rep, he admitted to her that they are known for higher prices (?!) Are they proud for that?!?!?! Never again. My money doesn't grow on trees! At least the job was done as expected. More