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74 Reviews of Toronto Hyundai - Service Centre
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September 04, 2014
Dissapointing end to a loyal relationship I had five years of great, friendly service here for the entire life of my vehicle's warranty. First off warranty service visit and we asked them to l I had five years of great, friendly service here for the entire life of my vehicle's warranty. First off warranty service visit and we asked them to look into a noise. Service employee told us it was a certain part but not to worry unless it gets louder. Called back the next day for clarification of the problem and was told by a different person that it was never actually diagnosed by the tech because we "told them we didn't have time for them to look at it". This NEVER happened, noone every asked us for time to look at anything. Then tech said he went on a test drive with my wife, which also NEVER happened. Then we were told we had declined to pay the $100+ dollars to have them diagnose the vehicle which is ANOTHER lie as it was never even offered to us. We even heard the tech change his story while we were on hold with the service manager. Furthermore, they already had the vehicle up for service, why in the world would they have to charge us $100+ dollars to see if there is even an issue, which we had every intention of fixing with them while they had the car anyway?!?! I had every intention of a long service relationship with the dealership, even after the warranty expired on our vehicle, and even knowing dealers tend to be more expensive than independent garages. This experience completely soured our previously good relationship with Toronto Hyundai and I would not go back there for service or to buy now either. To top it all off when I suggested I should talk to the service manager, I was told I was. the whole experience was quite dissapointing and unexpected. More
by driver2014
Employees Worked With
serveral, prefer not to say. Do not recall manager's name.
May 27, 2014
Be aware of the five stars First and foremost be aware of the five stars. Toronto Hyundai will only be nice to you when you purchase the vehicle in order to get you to fill out First and foremost be aware of the five stars. Toronto Hyundai will only be nice to you when you purchase the vehicle in order to get you to fill out this survey and I believe they must be paid on this. I went back for service three times. The first time I was taking care of by a lady. She was only concerned about selling me stuff I didn't need and texting on her cell phone. I swore I would never return! When I returned the second time I asked to speak to the service manager I believe his name was Brad. After dealing with Brad I felt he was the saving grace of this dealership. He was knowledgeable and professional. So I returned the third time because he left a lasting impression on me. Unfortunately the third time I got the assistant service manager. I was quite surprised that brad was no longer there. The assistant service manager is very rude obnoxious and belittling. I've recieved better customer service at the local dollar store. Let me give you a rundown of what you will experience. You will walk into this fishbowl. You will be ignored. After you're treated rudely you will be told to sit down as you will listen to the parts department cus at their technicians. And you will see the owner run around clueless like a lost puppy yelling at everyone. When it's all said and done you will receive your vehicle back just like you dropped it off. unfixed and you may be lucky and find yourself with the dirty seat and floor mats. I am truly amazed on how these people own a dealership. Once again please be aware of five stars. More
by Intro
Employees Worked With
Ralston Nicholson
February 18, 2014
I receive consistantly excellent service at this dealership. Everyone from the shuttle guy to the receptionist greeting me...they are all friendly. In particular the two named employees Ralston & Ra dealership. Everyone from the shuttle guy to the receptionist greeting me...they are all friendly. In particular the two named employees Ralston & Rad. I recently had what I thought was... an issue. It appears Rad went out of his way to resolve this issue but he tells me its the way all customers get treated there!! A class act... More
by lanee
Employees Worked With
Rad Zonta, Ralston Nicholson
January 17, 2014
My wife and I bought her Santa Fe at this dealership so we go back for service when needed. They gave us the best price and were also very helpful in the decision making process. They understand that a v we go back for service when needed. They gave us the best price and were also very helpful in the decision making process. They understand that a vehicle purchase is a pretty big deal and that we should know all the facts before deciding on the right one. Rad was very helpful and accommodating to take my vehicle at the last minute and get the repairs done. Sam Bonanno is always around to make sure I am taken care of. For the past 3 years we have brought our vehicle there and we have no reason to look elsewhere for great service and a friendly atmosphere! Thanks guys! More
by marconaz
January 14, 2014
I was very pleased on my last visit had an issue with my dads car and Rad went over and beyond to assist and fix the issue quickly and i appreciated that because i have an elderly dad and it helps to be ser dads car and Rad went over and beyond to assist and fix the issue quickly and i appreciated that because i have an elderly dad and it helps to be serviced quick and efficiently . More
by enzabella
December 26, 2013
I live in Brampton, but I drive to Toronto Hyundai because the staff is friendly and honest. Radames gave good advice and ensured that I, and my vehicle, was well taken care of. because the staff is friendly and honest. Radames gave good advice and ensured that I, and my vehicle, was well taken care of. More
by RacquelB
Employees Worked With
Radames Zonta
December 17, 2013
I had tried too many dealership service, this is the only place that provided service impressed. Ken Mak is my sales representative 6 months ago, when I came back to here for service, he treated me as a fam place that provided service impressed. Ken Mak is my sales representative 6 months ago, when I came back to here for service, he treated me as a family and friend! He follow up with me about every concerned that I raised at the time I bought this car. He arranged my service smoothly with their technician. They even clean up my car like new! What can I complain, they're just awesome! More
by Yeeling123456
Employees Worked With
Ken Mak
December 16, 2013
i want to thank Chase Anthony for his help i walked in i want to thank Chase Anthony for his help i walked in to the dealership and he helped me what i was looking for.i didnt buy the car just yet but i i want to thank Chase Anthony for his help i walked in to the dealership and he helped me what i was looking for.i didnt buy the car just yet but i will be in the future and will be buying from him.chase i would like to thank you again patrick przzo More
by waterwater
November 06, 2013
The people are very friendly and accommodating they answer all your question and they help in their best. They don't just sell but they gain friends. answer all your question and they help in their best. They don't just sell but they gain friends. More
by Vicky
October 15, 2013
The Sales was so friendly that he gave me many suggestions on the car.. he gave me good service and good price..I felt so happy to buy this car.. suggestions on the car.. he gave me good service and good price..I felt so happy to buy this car.. More
by victorma
Employees Worked With
Ken Mak, Ken Mak
