Toronto Hyundai - Service Centre

Toronto Hyundai expects customers to drive hazardous cars Update :- Since I provided the below review, Toronto Hyundai staff reached out to me. They have resolved the horn issue in a courteous and timely mann Update :- Since I provided the below review, Toronto Hyundai staff reached out to me. They have resolved the horn issue in a courteous and timely manner. Thank you. The rating that I am providing is for the service department. I bought the Elantra Touring from Toronto Hyundai on 2460 Dufferin Street, Toronto, in 2011. I have always got my car serviced with them since purchase. The service team at this location is thoroughly insensitive to client convenience, unaccommodating, generally rude and their mechanics seem to be incompetent based on my experiences below: INCIDENT 1 - CHECK ENGINE LIGHT NOT RESOLVED FOR MORE THAN 2 YEARS: Less than two years after I bought my brand new car, the “Check Engine” started going on and off intermittently. Upon taking the car to be checked at Toronto Hyundai, I was told to come only when the light was on. The issue continued and finally in 2014 when I was able to finally get the car to them while the light was still on, I was told that "no specific issue could be pinpointed" but recommended a change of the transmission fluid, “as it looked dirty”. I proceeded to get the transmission fluid changed but the issue continued. In January 2015, when I mentioned the check engine light issue during the regular service, I was told, "No Fault found at this time." Since this issue continued I made multiple visits to Toronto Hyundai without any resolution. Finally in May 2015 they recommended to change the complete transmission. While collecting the car, when my wife asked the attendant about why the transmission would become faulty so soon, she was told dismissively, “You never know, but why are you concerned? This is covered in warranty. You are getting $5000 worth transmission for free.” The fact that the faulty transmission endangers lives did not seem to matter. INCIDENT 2 - HORN WORKING INTERMITTENTLY – NOT RESOLVED In October 2015 during a service appointment, I asked to check my car horn as it was working intermittently. This was a Saturday and I had given the car at 1:15 for service. When I picked it up at 3:00 pm the invoice said the “horn was working fine at this time.” I immediately went out to check and the horn was not working. Upon asking the attendant to recheck—this was at 3:02 pm— I was told that no mechanic was available as it was past 3.00 pm. Helpless, I left a letter expressing my disappointment to which I received a voice mail the next morning to call back. There was no apology about the inconvenience from the previous day. I was asked to come back in when the horn was not working. During multiple visits that followed, their team has not yet found a resolution for the issue, but I have been curtly informed the following at various times: “You’ve arrived too late… we can’t perform miracles.” “Come back when the horn is not working.” “Come back before 6:00 pm—there is no one who can look at your car now.” This was when I reached at 6:15pm (Their official working hours are until 7:00 pm on week days). While I do not expect them to perform miracles, I do wish they would simply be empathetic. I havent received a single apology or a simple sorry from them. They are OK making the customer run to them everytime, but cannot afford to have a mechanic work a little past their official hours for customer convenience. They claim to have award winning master techinicians, however their expertise is rarely used or the rest of his staff do not have adequate skills. I can understand the fact that they may not detect the cause of an issue at the first go, but the staff should have the courtesy to explain and empathise with the customer, and find a resolution after multiple (sometimes more than 6 checks). Driving with a faulty transmission or a faulty horn is a dangerous matter. But their attitude appears to be lackadaisical. I have given up on Toronto Hyundai for service and as such I will not recommend anyone to have their valuable cars serviced there. More

Dissapointing end to a loyal relationship I had five years of great, friendly service here for the entire life of my vehicle's warranty. First off warranty service visit and we asked them to l I had five years of great, friendly service here for the entire life of my vehicle's warranty. First off warranty service visit and we asked them to look into a noise. Service employee told us it was a certain part but not to worry unless it gets louder. Called back the next day for clarification of the problem and was told by a different person that it was never actually diagnosed by the tech because we "told them we didn't have time for them to look at it". This NEVER happened, noone every asked us for time to look at anything. Then tech said he went on a test drive with my wife, which also NEVER happened. Then we were told we had declined to pay the $100+ dollars to have them diagnose the vehicle which is ANOTHER lie as it was never even offered to us. We even heard the tech change his story while we were on hold with the service manager. Furthermore, they already had the vehicle up for service, why in the world would they have to charge us $100+ dollars to see if there is even an issue, which we had every intention of fixing with them while they had the car anyway?!?! I had every intention of a long service relationship with the dealership, even after the warranty expired on our vehicle, and even knowing dealers tend to be more expensive than independent garages. This experience completely soured our previously good relationship with Toronto Hyundai and I would not go back there for service or to buy now either. To top it all off when I suggested I should talk to the service manager, I was told I was. the whole experience was quite dissapointing and unexpected. More

My wife and I bought her Santa Fe at this dealership so we go back for service when needed. They gave us the best price and were also very helpful in the decision making process. They understand that a v we go back for service when needed. They gave us the best price and were also very helpful in the decision making process. They understand that a vehicle purchase is a pretty big deal and that we should know all the facts before deciding on the right one. Rad was very helpful and accommodating to take my vehicle at the last minute and get the repairs done. Sam Bonanno is always around to make sure I am taken care of. For the past 3 years we have brought our vehicle there and we have no reason to look elsewhere for great service and a friendly atmosphere! Thanks guys! More