Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
80 Reviews of Toronto Hyundai - Service Centre
Sort by
February 02, 2018
Good carcare, and a favour re a bit of antifreeze fluid dump Nice to get good service, and see familiar faces like Rovena Gaffar and Peter Luis. I also called ahead to ask if my car would be Ok if I put some old Nice to get good service, and see familiar faces like Rovena Gaffar and Peter Luis. I also called ahead to ask if my car would be Ok if I put some old antifreeze fluid in. Peter was very tolerant, and explained why I don't need that liquid any more. I asked if I could bring a few small bottles in, to dump. He said yes. I was not charged for this small amount, and it leads me to feel appreciated as a longterm customer. I have bought 3 cars at this dealership, and the gentleman I dealt with is now at a different branch, but he was very helpful, incl. re helping me get used to my new cars. This was Tai Liang. More
by Agi Lukacs
Employees Worked With
Tai Liang, previously...and I will return to him if I need a new car, though I will continue to ask for service on Dufferin. , Rovena Gaffar, Peter Luis
December 22, 2017
Terrible Service I scheduled a winter maintenance package last November 15 and decided to buy a wheel cover (hub cap, whatever you want to call it). My scheduled servi I scheduled a winter maintenance package last November 15 and decided to buy a wheel cover (hub cap, whatever you want to call it). My scheduled service was 7:30 in the morning and I asked the parts department how much is the set of wheel cover. The guy, I believe Nasser is his name, told me it's $90+ tax without explaining anything. So I said yes thinking that it is the one with Hyundai logo. When I came back around 11 am, the service was done and the car was ready for pick up. I noticed that the hub cap installed was the generic/common one, so I went back to the parts department and told it's not the one I want and expecting the wheel covers are with Hyundai logo. At that time there was another gentleman there and abruptly told me that "Oh those are expensive, its around $150 each". I really snapped and told him I don't care how much it is, they should explain well what they are offering. If I know that it was the generic ones, I would have bought it at Canadian Tire for a lot cheaper price. I felt really discriminated that time, feeling that I can't afford the expensive hub cap that he's telling. And then he told me that if I want those hub caps, they will remove the ones installed and put the other. He's kind a rushing me to make decision that time. This guy really don't know what other people are going thru. I was really in a rush that day that's why I scheduled the service first day in the morning. Then had to go back to hospital for my premature baby and bring lunch to my other kids. Even I want to change the hub caps I can't because I need to attend something. That was the worst service I ever had, they did not even apologize for not explaining what they're offering. With the other departments like the customer service and sales, I don't have any issues . But the guys at the parts department, they should be taught how to deal with their customers better. More
by Giuseppi
Employees Worked With
2 guys in parts area
December 05, 2017
Friendly and great Service Since I bought my Santa Fe, I've had all my services at Toronto Hyundai. They store my winter tires; very convenient to have them installed before win Since I bought my Santa Fe, I've had all my services at Toronto Hyundai. They store my winter tires; very convenient to have them installed before winter. They are courteous and friendly. I'm very satisfied and plan to continue with them. More
by Happy Kathy
Employees Worked With
Rovena Gaffar, Peter Luis
March 31, 2017
Extraordinary kind and hepful When my wife and I purchased other than Hyundai pre-owned car we needed car appraisal.After several attempts failed we visited at 2460 Dufferin Street When my wife and I purchased other than Hyundai pre-owned car we needed car appraisal.After several attempts failed we visited at 2460 Dufferin Street Hyuindai and immediately felt welcome and valued by being approached by Mr. Arnold Cabalza. Thank's to Mr. Brandon Blacker , the Sales Manager), our Acura was inspected and appraised. Amazingly, the inspection and paperwork were free of charge. Think twice before going anywhere else More
by Bobija
Employees Worked With
Brandon Blacker, Arnold Cabalza
February 14, 2017
Regular customer - 8 years and counting The entire Hyundai team is professional and dedicating to keeping their customers, and our cars happy. The front staff is friendly, very knowledgeabl The entire Hyundai team is professional and dedicating to keeping their customers, and our cars happy. The front staff is friendly, very knowledgeable and helpful, I could not imagine taking my Hyundai anywhere else for regular maintenance. More
by A Kounelas
Employees Worked With
Rolstan, Daniel Gaetano, Rovena Gaffar, Peter Luis
November 09, 2016
Bonus car wash Thanks to Rovena or Peter-- or whoever was responsible for giving my car a quick wash! A pleasant surprise that made up for taking the bus home and ba Thanks to Rovena or Peter-- or whoever was responsible for giving my car a quick wash! A pleasant surprise that made up for taking the bus home and back. So great that it was ready quickly and I didn't have to leave it overnight while I worked as well. Cheers! More
by longtime owner
Employees Worked With
Rovena Gaffar, Peter Luis
July 29, 2016
AWFUL For the first time in over 30 years I was told, I had to go for a test drive with a technician when I reported it driving sluggish. I drive you mai For the first time in over 30 years I was told, I had to go for a test drive with a technician when I reported it driving sluggish. I drive you maintain - that's my mantra. No respect for my time and having to go to work. I bought the car from Hyundai - Please tell me why I have to give you my ownership/details to register with you????? Left the car and picked it up with a MAXIMUM 1 km difference on the clock, at best - I have the pictures to prove this, yet the car "was driven by 2 technicians" I may have been born at night, just not last night. Booked Vehicle in for the sluggish issue and 1st oil change no oil change occurred. NEVER EVER again. Not the first time I have had a bad experience with this dealer, but it sure is the last!! More
by Andy Tuc2016
Employees Worked With
Barinda Persaud, Ralston Nicholson
April 13, 2016
Extremely impressed !! Brought my vehicle in for the first time at this location. I was always a little skeptical about dealerships in general, but Ralston went above and b Brought my vehicle in for the first time at this location. I was always a little skeptical about dealerships in general, but Ralston went above and beyond to assist me and answered all my questions. He was patient, thorough and not pushy at all. It's comforting to know that I could bring my vehicle into this dealership and have a great experience. Excellent customer service all around. More
by BusyMomof2
Employees Worked With
Ralston Nicholson
March 30, 2016
Five star is not enough for sir Arnold, super excellent! Arnold Cabalza is a professional and a very approchable salesperson, we appreciate all his effort, for being a straight forward for explaining the det Arnold Cabalza is a professional and a very approchable salesperson, we appreciate all his effort, for being a straight forward for explaining the detailed of the car you wish for. He also make sure that you will get all the best deal you need, we are very glad and thankful for his kindness and full support until all the process has done. Mr Cabalza together with his team is a highly recomended to all my friends and family. Thank you and more power! More
by Regine.2211
Employees Worked With
Arnold Cabalza
March 26, 2016
Very Pleasant Experience Although I am fortunate enough to have an excellent mechanic and car dealer, I received a recall notice from Hyundai Canada regarding my 2008 Hyundai Although I am fortunate enough to have an excellent mechanic and car dealer, I received a recall notice from Hyundai Canada regarding my 2008 Hyundai Santa Fe requiring me to visit a Hyundai dealer. This time, I decided to let "dealerrater.ca" assist me in my selection of a "good" Hyundai dealership. I chose Toronto Hyundai. I was very impressed with their friendly attitude after making my initial appointment. I attended the dealership recently early in the morning after an ice storm and on account that I was an outsider requesting recall work, I did not expect much. Wow, what a surprise! After spending a few very comfortable hours at this dealership, I was amazed regarding ALL of the staff's motivated, caring and friendly attitude. From the minute I entered the dealership, I was treated very respectfully. No one tried to up sell me any service or new vehicle and I had a low pressure experience. My appointment time was honoured and all work was completed on time as discussed. Although I dealt mainly with Service Advisor Samantha Henry, a true "5 star" employee from my initial call to the dealership and who welcomed me during my actual visit, another "star" employee emerged...Service Advisor Peter Luis. He went the extra mile to assist a stranded client whose roadside assistance plan had expired. My 30 plus km trip to Toronto Hyundai was well worth it ! Thanks again, "dealerrater.ca" and especially to all of YOU who take the time to post your experiences regarding your car dealership experiences. By the way, if any reader wishes to read a long, very detailed story regarding a really bad Hyundai dealership, please read my review of Kingscross Motor Sports. They truly are "the worst of the worst". Stay away! More
by Tor0014
Employees Worked With
Samantha Henry, Peter Luis
