The BMW Store

Excellent service. I have been updated all the time about situation with my service and everything went smooth and easy. Thank you guys! I will see you at my next visit! situation with my service and everything went smooth and easy. Thank you guys! I will see you at my next visit! More

I’m on my second X1 from this dealer. The first lease I wanted to arrange for my family in Calgary to purchase because of low mileage. The dealer shipped it to Calgary after I returned it. It was in immacu wanted to arrange for my family in Calgary to purchase because of low mileage. The dealer shipped it to Calgary after I returned it. It was in immaculate condition. It arrived in Calgary with two torn tires and big dent in hood. Clearly damaged in transit, but because the dealer had not inspected prior to loading it in the transport, they tried to claim I’d returned it like that. Of course this didn’t make sense as they would have charged me when I dropped it off. Eventually they admitted what happened but still refused to make it completely whole. My family had to pay to replace one of the two tires. No one was able to explain why we had to bear the cost. The second issue is what is prompting me to write this negative review. The current X1 has had to be in the shop now three times because the software keeps failing. I have lost Car play and Bluetooth connectivity. navigation is gone and then for about 20 minutes I lost my speedometer. For 20 minutes I didn’t know if I was breaking the law. As it is Sunday I wrote the salesman Neil Shah - who surprising sent me a solicitation email at the one year anniversary of the 1 year lease of the new X1 - asking that he get a senior service supervisor to call me so I can look to have this resolved. His response; I have to book an appointment at me “local dealer”. Gee, really? My advice; if you never have a problem this dealer is as good as any. But if you have an issue you will wish you had gone somewhere else. We aren’t defined by our mistakes, but by how we respond to them. This dealership’s definition is deservedly bad. More

Service is trustable and low risk, giving technical advices and early warnings which is important, however time consuming was much longer than normal, and very high labour charges, expect improvements advices and early warnings which is important, however time consuming was much longer than normal, and very high labour charges, expect improvements. More

Happy with dealership/ service department. I always take my car for service there because I trust the service I get for my car. Convenient location to where I leave. my car for service there because I trust the service I get for my car. Convenient location to where I leave. More

Thanks to Mr Neal of The BMW Store for introducing the quiet and luxurious BMW over the years. And I want to introduce Neil to other people. quiet and luxurious BMW over the years. And I want to introduce Neil to other people. More

The BMW store and ANDREW in particular we’re excellent The BMW store and ANDREW in particular we’re excellent in their communication, timeliness, and overall service. By the way this is my 11 BMW and I’v The BMW store and ANDREW in particular we’re excellent in their communication, timeliness, and overall service. By the way this is my 11 BMW and I’ve always been very happy with the brand. I own a 428i coupe More

I appreciated having my vehicle serviced at the BMW Store in part because of its central location close to shopping and restaurants. It was easier to spend the time allotted for the repairs than in auto mall in part because of its central location close to shopping and restaurants. It was easier to spend the time allotted for the repairs than in auto mall stores More

All service work done to my satisfaction and timely completion. Good communication and explanation of all the work done . The car was super clean Thanks very much once again. completion. Good communication and explanation of all the work done . The car was super clean Thanks very much once again. More

Easy to make the appointment, drop off easy, updates throughout the day, easy pick up, all in person interactions courteous, appreciate the clean car afterwards. Appreciate the texts reminding of appoin throughout the day, easy pick up, all in person interactions courteous, appreciate the clean car afterwards. Appreciate the texts reminding of appointment & throughout the appointment. More