Taylor Creek Volkswagen

Unless your car is under warranty, they don't want to do anything else. They cant even fix something correctly under warranty because my car is still rattling after they replaced the headliner (under warran anything else. They cant even fix something correctly under warranty because my car is still rattling after they replaced the headliner (under warranty). I complained about a constant sound and they took it for a few test drives. They claimed they didn't hear anything. I made a recording with my phone as Marcel suggested and sent it to them, they still claim they don't hear it and told me to wait because "Sometimes it goes away after a while". It was just a stalling tactic because after 1 year of replacement, their warranty ends. Paul is usually nice but he seemed uninteresed in fixing something he customized on my car that failed (I paid time for him to do). What do you expect when under the "leadership" of crooked John Mierins (Also owner of Bytek VW). Stay clear of there as well. Save your money, Go elsewhere for better service. More

Inept service department I sent a letter to there VP and General manager. I received a response 6 days later saying they will look into it and get back to me. it has now be I sent a letter to there VP and General manager. I received a response 6 days later saying they will look into it and get back to me. it has now been 2 weeks. On Wednesday August 14, 2019 something let go in the exhaust system. I live in Orleans but purchased the vehicle in 2013 (before you were open) and always had it serviced at Myers VW in Kanata. Because I really didn’t want to drive out to Kanata anymore I decided to bring the vehicle to your shop that evening. On Thursday I waited for a call. By 9:30 in the morning I decided to call to make sure your dealership. Unfortunately no one answered my calls, it always went to voicemail. I left a voicemail and waited. By 10:30 I tried again and kept getting Frank’s voicemail or a general voicemail that said “Don’t leave a message. No one checks this mailbox, please call again.” The service adviser called me eventually and informed me that the car was looked at and that the exhaust had broken at the downpipe. The replacement part was $2800 plus tax and installation because it included the catalytic converter. I asked whether it should be under warranty? He informed me that they had already submitted the claim to my extended warranty and if they said no they would try with VW. A short while later I was informed the claim was denied on the extended warranty. I asked about the VW warranty and was informed they would not cover it and my options were to pay approx. $3500 or bring it somewhere else. I asked again why it wasn’t covered under the emissions warranty and was told that your Master Technician said the only time they cover it is if there is a specific OBD/II code. (I later found out your dealership took him at his word and didn’t bother taking 5 minutes to submit the request to VW). I was given the option to pay for the repair or pick up my vehicle and try finding an aftermarket exhaust fix. Assuming your employees had submitted the claim to VW and was denied I escalated the problem to VW Canada Thursday afternoon and requested they help me out. They offered to look into creating a goodwill claim for me and they would get back to me in 24-48hrs. Monday morning I called VW Canada back and was told they were going to do something for me and that they were waiting for a form to be filled out by your dealership. I called (I mean I tried calling again as it seems no one is ever available to answer the phone and you just get the general voice mail) and eventually talked to the service adviser again. I asked if they had the form requested and he informed me that only the Service Manager (who is on week two of his vacation) was authorized to fill it in. I asked if there was anyone else and the service adviser talked to a senior adviser about it and they decided that they would not do it. At the same time I was told that since it was my first time there and that I had no history the Service Manager would likely not fill the form anyway. Speaking to VW Canada they informed my that anyone can fill the form in (so I guess this is a Taylor Creek policy that only the Service Manager can do it) and that VW would likely cover 100% of the cost. Not wanting to wait another week and having been told he likely wouldn’t want to help me I went and picked up my car and drove it to Myers who would fill in the goodwill form. When I spoke to the service adviser while picking up my vehicle I mentioned how I couldn’t believe VW wouldn’t cover the Catalytic pipe, he said they never submitted the claim to VW because your Master Technician said it wasn’t covered. That evening I received a call from her (Myers VW) informing me that the part was covered under warranty and it was ordered. The level of indifference I received at your dealership is unbelievable, if I wasn’t a details oriented person or mechanically adept I likely would of paid the $3500 to fix my car assuming everyone at the dealership is looking out for my best interest and there is no other option. More