Surgenor Barrhaven Chevrolet Buick GMC Ltd.

OVerpriced and Broekn Promises I had my Saturn Vue in for an oil change last Friday. I was going to get a front headlight changed but they would have charged $135 to put in a $20 l I had my Saturn Vue in for an oil change last Friday. I was going to get a front headlight changed but they would have charged $135 to put in a $20 light bulb. I did it myself and saved the dough. I had received an email promotion for a free oil change for my other Saturn and had asked when I booked the appointment if there was a similar deal for the Vue. I was verbally assured it was. Should have gotten that in WRITING. Staff was fast and friendly when I got in. The only good part. They of course found several expensive things that they recommended fixing. Of course I declined. When I got the final bill I found out that (1) they had done an inspection without my knowledge or permission and charged me $21 plus tax for that. Item (2) was the oil change deal I thought I was getting did not apply to sports utilities. Got hit with a much higher than I expected. this is not the first time that I had one of my cars in for servicing and they charged more than expected and advertised. Looks like I learned my lesson the hard way and will NOT be going back to these guys. As I do not usually write reviews, you have a good idea how strongly I feel about the service and the OVER charges I got at this dealership. I think they were better before they got bought out. Played some phone-tag with one of their sales representatives today. He gave me a story about the billing and the "Service check" that was listed on the invoice that I was given was actually the labour for the oil change and that I had gotten their basic change with synthetic oil. He still maintained that the discount deal was only offered on compact cars and not SUV's. I should have gotten the original conversation when I booked the appointment in writing. If he sliced his baloney any thicker I could fry it up and have it for supper. When asked I told him clearly that I will be going somewhere less expensive to get my oil changed next time. If the oil filter was in a more accessible location I would change the oil myself. More

Great Time, Friendly Staff Great staff, Tyler really helped me out. 100% recommend coming to this dealership for your next vehicle. I couldn't be happier with my truck! Great staff, Tyler really helped me out. 100% recommend coming to this dealership for your next vehicle. I couldn't be happier with my truck! More

Service with a smile Drive up and and see someone immediately. Very pleasant service with a smile. Explain clearly what needed to be done and how long it would take. Drive up and and see someone immediately. Very pleasant service with a smile. Explain clearly what needed to be done and how long it would take. More

Very Poor Service I brought my 2010 silverado in as it sputtered when idling. This only happened randomly but the truck always ran OK when driving, I was hoping the co I brought my 2010 silverado in as it sputtered when idling. This only happened randomly but the truck always ran OK when driving, I was hoping the codes would tell them the problem. They replaced both O2 sensors and told me that this would rectify the problem. My invoice said that the customer reported engine sputtering, nothing mentioned that this only happened at idle or very low RPMs. I picked up the truck and the engine light is still on and they said that there were additional codes but didnt think that i wanted them looked at. I had left a detailed report with them about the problem only at idle and am now worried that the O2 sensors were only a shot in the dark and by the way at a total of $562.00 When i complained that the service light was still on the advisor told me that he could book an additional appointment. to check the other codes meaning that i will have to schedule to drop the truck off again, lose it for an other day and start over. More