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Sunshine Mountain Ford Lincoln
Nanaimo, BC
133 Reviews
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133 Reviews of Sunshine Mountain Ford Lincoln
June 05, 2015
Incredible treatment Back story: bought car from ken Evans/flagship/island ford. Fought with them for a year and a half to fix my car. Kept getting told that there wasn't Back story: bought car from ken Evans/flagship/island ford. Fought with them for a year and a half to fix my car. Kept getting told that there wasn't a problem or that my car wasn't broken enough for them to do anything. Finally a month before 2 years of owning the car, they decide to fix it, after threatening to go else where and yelling at them over the phone and in person. So I take it in and they release it to me worse than before.( to read more of my angry rant it's on ISLAND FORD service review) when I left the dealership I was in tears, then I called Steve Marshall. Steve Marshall review: Amazing! I called them, explained my situation, they allowed me to come in that very day. I walked in and was greated instantly. They sat me down for a couple minutes (compared to an hour), then the awesome mechanic walked with me to my car and listened to me babble, listened to the car and went on a test drive. When he came back in he immediately got my parts ordered, which made me feel so much better. So a week or so later the parts came in and I took my car in. They gave me a loaner car as they knew I lived an hour away. Did not make me wait or explain anything. They simply traded cars and gave me back mine 4 hours later FIXED. That was the best service! They were kind, funny, friendly and they even FIXED my car! So thank you very much Steve Marshall!!! I won't be going anywhere else to get my car serviced More
by Angry
Employees Worked With
Rob Willoughby
May 11, 2015
the sales manager's is so bad the sales are really good. worked with me to found what I need, gave me some discount, tried hard to nail the deal with me. while the sales manager ac the sales are really good. worked with me to found what I need, gave me some discount, tried hard to nail the deal with me. while the sales manager acted so badly that his attitude is like he is sitting way higher and looked down to me and I had to beg him to sale me the car....yes I understand he is sale's manger, but he is not my manager!!! and even my manager never spoke like that to me!!! his attitude is so bad that I would never recommend any of my friend to this place. More
by dukecrab
Employees Worked With
the sales manger, Peter Presotto
November 05, 2013
I wouldn't recommend these guys to anyone I like. The salesman(joey)talked as though customer happiness was number one and about the value of return business in the future. That lasted about to the point salesman(joey)talked as though customer happiness was number one and about the value of return business in the future. That lasted about to the point i signed the papers. Had an issue with the cleanliness(stained console and generally dirty inside)of the truck i bought(used). Apparently it wasnt detailed because of a big sale they had and had tons of vehicles to detail-understandable. This later changed to the customer who sold it had it detailed so they just thought it was fine. Long story short after an attempt By marshall to clean it(and no attempt by salesman to make sure its right) I ended up steam cleaning and detailing my new to me truck for a few hours so that it didnt feel like i was in someone else' filth. After that the Salesman did not follow up on a call in which we spoke about what we can do to make it right(said he would talk to peter and see what they can do I and get back to me). I shouldnt have to chase these guys to make it right! They should want to do it themselves so that all that stuff they spewed about customer happiness and retention might actually happen. I dont consider myself a difficult customer at all. Just do what you say you are going to do and I'm happy! Id hate to see these guys dealing with a difficult customer. I understand its mainly the salesman that messed up here, so if you need to buy a ford in nanaimo, at least try to avoid Joey. The standard of care vanishes once he doesnt have a dollar sign dangling in front of him. More
by Greigw
Employees Worked With
Joey
January 23, 2013
I've never dealt with a dealership that doesnt back up their words that a customer is number one. The way my husband and myself were treated, was the worst service I have seen. Don't feel comfortable when their words that a customer is number one. The way my husband and myself were treated, was the worst service I have seen. Don't feel comfortable when I walk into the dealership. Questions are not answered or dealt with untill we come in mad. Still waiting on the imaginary jack and wheel wrench that was suppose to be ordered by Milan 2 weeks ago or better and we were told from him it was ordered and would be here in 2 to 3 days....Still no jack and wheel wrench??????For the service that we have had, I would not reccommend this dealership to anyone, although I would reccommend the service department and to deal with Rob!!! More
by marlenefiddick
Employees Worked With
Milan, Dale,
January 07, 2013
Rob Willoughby was very helpful and provided us with the right truck and good price. Rob was also very enjoyable to do business with and had the right personality for his job which he was very good at. Wi right truck and good price. Rob was also very enjoyable to do business with and had the right personality for his job which he was very good at. Will definitely recommend him to everyone we know. More
by Emily Easthom
Employees Worked With
Rob Willoughby
December 05, 2012
We had a very positive experince purchasing our new Fiesta. Jenny and Steve were outstanding. They had very good suggestions but we never felt pressured. All facets of the process of purchasing the Fiesta. Jenny and Steve were outstanding. They had very good suggestions but we never felt pressured. All facets of the process of purchasing the car from sales to administration were excellent. More
by zoeysmom
Employees Worked With
Jenny, Steve
November 23, 2012
I'm not sure if I would have bought the car i did had it not been for David's care and attention that he showed me while expaining all the details about the car. He is very knowledgeable and explained every not been for David's care and attention that he showed me while expaining all the details about the car. He is very knowledgeable and explained everything to the "T". Also he is a nice guy. More
by Rob Harris
Employees Worked With
David van der Leek
November 23, 2012
it is the only dealership we use and have the best people working for them They are friendly and know what they are talking about, and they also get the job done on time. people working for them They are friendly and know what they are talking about, and they also get the job done on time. More
by 2013ESCAPE
Employees Worked With
doug
November 14, 2012
Everybody was so friendly and helpful. It was nice that they have a little cafe on site so you can grab a bite while they get your vehicle all ready for you. I am so happy with my Lincoln MKX and gla they have a little cafe on site so you can grab a bite while they get your vehicle all ready for you. I am so happy with my Lincoln MKX and glad I bought it at Steve Marahall Ford! More
by teresa.erb
Employees Worked With
Rob Willoughby
October 24, 2012
Was an enjoyable sales process dealing with Jessica. All of the staff We're friendly and helpful. I am enjoying my new f150. Oh thing that could have been slightly Improved was the price forum trade in, of the staff We're friendly and helpful. I am enjoying my new f150. Oh thing that could have been slightly Improved was the price forum trade in, but I quess everyone has to make a buck! More
by Claytonhoy
Employees Worked With
Jessica
