Sunshine Mountain Ford Lincoln

I wouldn't recommend these guys to anyone I like. The salesman(joey)talked as though customer happiness was number one and about the value of return business in the future. That lasted about to the point salesman(joey)talked as though customer happiness was number one and about the value of return business in the future. That lasted about to the point i signed the papers. Had an issue with the cleanliness(stained console and generally dirty inside)of the truck i bought(used). Apparently it wasnt detailed because of a big sale they had and had tons of vehicles to detail-understandable. This later changed to the customer who sold it had it detailed so they just thought it was fine. Long story short after an attempt By marshall to clean it(and no attempt by salesman to make sure its right) I ended up steam cleaning and detailing my new to me truck for a few hours so that it didnt feel like i was in someone else' filth. After that the Salesman did not follow up on a call in which we spoke about what we can do to make it right(said he would talk to peter and see what they can do I and get back to me). I shouldnt have to chase these guys to make it right! They should want to do it themselves so that all that stuff they spewed about customer happiness and retention might actually happen. I dont consider myself a difficult customer at all. Just do what you say you are going to do and I'm happy! Id hate to see these guys dealing with a difficult customer. I understand its mainly the salesman that messed up here, so if you need to buy a ford in nanaimo, at least try to avoid Joey. The standard of care vanishes once he doesnt have a dollar sign dangling in front of him. More

I've never dealt with a dealership that doesnt back up their words that a customer is number one. The way my husband and myself were treated, was the worst service I have seen. Don't feel comfortable when their words that a customer is number one. The way my husband and myself were treated, was the worst service I have seen. Don't feel comfortable when I walk into the dealership. Questions are not answered or dealt with untill we come in mad. Still waiting on the imaginary jack and wheel wrench that was suppose to be ordered by Milan 2 weeks ago or better and we were told from him it was ordered and would be here in 2 to 3 days....Still no jack and wheel wrench??????For the service that we have had, I would not reccommend this dealership to anyone, although I would reccommend the service department and to deal with Rob!!! More

I was quoted one price then when it came to signing the paper work I was told the correct price. The sales manager had to get involved and that is when I knew I was screwed this man has no customer service paper work I was told the correct price. The sales manager had to get involved and that is when I knew I was screwed this man has no customer service and only looks at the numbers. I had a few things wrong with the truck and was told it would be looked after. I was unaware that I was to pay extra to have the items the sales person and sales manager had agreed to. I would purchase another vehicle from Steve Marshall only to screw them over because that is the way I felt they dealt with me. (Get your money and have the service dept. deal with it.) One good thing cam out of this, I work for a large company and have spoken with other people who also said they would never by from Steve Marshall again. The service dept. I have dealt with in the past and they have always gone above and beyond. More