Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Sunshine Mountain Ford Lincoln
Nanaimo, BC
130 Reviews
Filter Reviews by Keyword
By Type
130 Reviews of Sunshine Mountain Ford Lincoln
April 30, 2020
This dealership was a nightmare from start to finish. The salesman did not show me all the damage on the vehicle knowing I had to drive 1.5 hours to view it. They attempted to sell me damage that occurred th salesman did not show me all the damage on the vehicle knowing I had to drive 1.5 hours to view it. They attempted to sell me damage that occurred through vandalism in their own lot. The word “dick” was carved into the paint on the tailgate and the salesman actually tried to sell it to me (the finance manager let slip the damage happened on their lot) The vehicle was delivered filthy and not sanitized during the covid quarantine. It was so bad I specifically asked 3 times prior to my purchase and was told it would be done. there was grease and grime on every surface including the seatbelts. Dog and human hair in the seats. Food and debris on the floor etc. When I picked it up they told me they could not clean the truck, because they had no cleaning staff due to covid 19. I was under the impression that cleaning was the most important and deemed an essential service?? I had to pay to have the truck detailed myself. through one of 50 open detail shops in the area. I’ve bought 4 new fords and this dealership by far was the most dishonest, and by far the most unpleasant to work with. I highly recommend going elsewhere. I only wish I could post pictures here......... More
by Andrew H
Employees Worked With
David Brockie
February 15, 2020
Guilbault family Kudos to Rob at Steve Marshall Ford. Total professional,straight forward knowledge made our experience Superb. We purchased our Ford Fusion hybrid an Kudos to Rob at Steve Marshall Ford. Total professional,straight forward knowledge made our experience Superb. We purchased our Ford Fusion hybrid and it is totally awesome. Rob made our Picture perfect. Helped set up the car and took professional pride in looking after us. Thank you Again. The Guilbault family. More
by gwenandken
Employees Worked With
Rob Willoughby
January 04, 2020
First time purchase Amazing experience. The team at Steve Marshall Ford Lincoln are wonderful. This was our first time purchasing a ford. I would definitively recommend Amazing experience. The team at Steve Marshall Ford Lincoln are wonderful. This was our first time purchasing a ford. I would definitively recommend others to stop in and chat with the staff, before purchasing their next vehicle. More
by Cindy B
Employees Worked With
Lexy Kriegel
November 06, 2019
The people at ford are always extremely friendly, our sales rep was Indeed one of the best I have seen. Carson looked after all the details needed in our venture to buying a vehicle and we are extremely sales rep was Indeed one of the best I have seen. Carson looked after all the details needed in our venture to buying a vehicle and we are extremely satisfied. More
by Ashton
Employees Worked With
Carson Clark
November 05, 2019
This is my second time getting a truck with Steve Marshall ford. Both times I have had a fantastic experience. My my favourite dealer Troy, to the staff at front desk and in financing. They made maki Marshall ford. Both times I have had a fantastic experience. My my favourite dealer Troy, to the staff at front desk and in financing. They made making this purchase smooth and personable. I highly recommend them. More
by Joshua wilson
Employees Worked With
David Brockie, Troy Harder
August 05, 2019
Great customer service We were impressed with the level of service we recieved and the ease of our purchase. Definitely recommend this dealership and the sales rep...Carson We were impressed with the level of service we recieved and the ease of our purchase. Definitely recommend this dealership and the sales rep...Carson More
by Wild Alaskan
Employees Worked With
Carson, Peter Presotto
July 03, 2019
Best sales service ever! Love my suv! I had a great experience with Lexi at Ford. She brought the vehicle to me in Campbell and we drove it back together and I was able to drive back that I had a great experience with Lexi at Ford. She brought the vehicle to me in Campbell and we drove it back together and I was able to drive back that evening. She was very knowledgeable and honest about my suv and the customer service that ford gives. I am so happy with my new suv and will recommend Steve Marshall ford nanaimo and Lexy to anyone with any vehicle needs! Thank you! More
by Laceyd23
Employees Worked With
David Brockie, Lexy Kriegel
June 19, 2019
Love my new truck Had a great experience and Kai was a pleasure to deal with. Very knowledgeable and great to deal with. I would definitely recommend. Thanks for eve Had a great experience and Kai was a pleasure to deal with. Very knowledgeable and great to deal with. I would definitely recommend. Thanks for everything. More
by Tyson19
Employees Worked With
Kai Hukulak
June 12, 2019
Amazing! Awesome sales team .. I can’t say enough about my positive experience. Lexy and the team were fantastic and able to help me more than I would have eve Awesome sales team .. I can’t say enough about my positive experience. Lexy and the team were fantastic and able to help me more than I would have ever thought. Thank you again and I highly recommend More
by Gill1970
Employees Worked With
Rob Willoughby, David Brockie, Randy Heller, Lexy Kriegel
March 21, 2019
Engine light We had a problem with our engine light which finally got solved Wyatt went out of his way to do everything to PLEASE Us after it took them awhile to f We had a problem with our engine light which finally got solved Wyatt went out of his way to do everything to PLEASE Us after it took them awhile to find out what was wrong we've never been treated so well they fixed it and now we'll be taking our car there for all our service Nathan was the guy that worked on our car he really knew what he was doing good job thanks a million to you both Doug and Sheila More
by Hair
Employees Worked With
Nathan , Wyatt Johnston
