Sun Country Toyota

love my toyota Great experience buying my used Toyota. Love the safety features, great gas mileage, staff were very helpful, everything was explained well, Toyota c Great experience buying my used Toyota. Love the safety features, great gas mileage, staff were very helpful, everything was explained well, Toyota certified my car and gave me a warranty, vehicle looked brand new even though it was a 2011. More

Totally ripped off I bought a used Jeep Patriot North with 30,000 km on it, was told by the sales manager that it had been gone over completely. Paid a pretty big price I bought a used Jeep Patriot North with 30,000 km on it, was told by the sales manager that it had been gone over completely. Paid a pretty big price for this piece of garbage. Well, the first rain storm after we got home, water was leaking through the rear dome light. A lot of water, we put a pail down and it was about 2" of water by morning and the rear headliner was soaked. When we phoned the salesperson, he said it was a manufacturers problem take it to the Dodge dealer. We travelled over an hour for our 10:00 a.m appointment, we were driven uptown Kamloops and left there all day until 4:30 p.m when they finally picked us up. They were just going to look at it when we got back to the Dodge dealer. Quickly they put some silicon on the top of the back door lift, ran a bit of water over it with a hose, said it was good to go. The first rainstorm, soaked again. Phone them back, was told to bring it in when it was raining so they could look at it, Made another trip, went through the same thing and it never got fixed. So now, I have to cover it with a tarp when it rains out. Phoned Sun Country many times to complain, they said it is too bad my warranty is up, I told them they never did fix it when I brought it in the last times when it was under warranty. Have now taken the problem to the Vehicle Sale Authority. I call the Motor Vehicle Arbitration but they only deal with newer vehicle and recommended I call the Vehicle Sales Authority. Very disappointed with the service from both dealers and would never trust another vehicle salesperson, I am certain there will be no cars in heaven as those people will not be there. More

Completely ripped off Purchased a used vehicle which I was told had gone through a full inspection, realized on the drive home that the driveline made a lot of noise, as wa Purchased a used vehicle which I was told had gone through a full inspection, realized on the drive home that the driveline made a lot of noise, as warranty did not cover the repair because nothing was visibly "broken" just heavily worn, Sun Country Toyota replaced the worn component with a used, inferior branded part, not Toyota parts which you would expect from a Toyota dealership, after just 3 months the replaced part had catastrophic failure. Service manager told me I was wasting his time and refused to repair or do anything for me. 3 weeks and money in towing fees, and a broken truck make me inclined to never recommend this dealer to anyone. More

Great Experience Bought a 2016 Corolla from them and I am very happy with it so far. Staff were very helpful and easy to deal with when buying and servicing the vehicl Bought a 2016 Corolla from them and I am very happy with it so far. Staff were very helpful and easy to deal with when buying and servicing the vehicle. Highly recommended. More

Poor sales experience Extremely poor sales experience. I would never go back and I would never recommend anyone to go there. Advised the salesman what I was looking for a Extremely poor sales experience. I would never go back and I would never recommend anyone to go there. Advised the salesman what I was looking for and he proceeded to tell me otherwise. When I made an offer for the vehicle, he did not even present it to the Sales Manager, just said that there was no mark up and that was the best he could do. Funny thing is I had found the exact vehicle that I had wanted all along elsewhere and was able to negotiate A LOT lower price. More

Poor service Love my Toyota vehicle, but the customer service policies here are bad, especially compared to my prior experiences with Kamloops Honda. Purchasing my Love my Toyota vehicle, but the customer service policies here are bad, especially compared to my prior experiences with Kamloops Honda. Purchasing my vehicle, I was mislead regarding pricing a number of times, and almost felt belittled; overall a negative buying experience. After the purchase, I never felt any sort of customer appreciation, and they never attempted to make things right. Upon returning for my first service, the prices were outrageous and they even charged for switching over tires on rims, which I have never paid for at any other dealership. I will be doing my services elsewhere from now on. More

Sales experience was terrible. Salesman indicated the vehicle I wanted was available and they could have it for me in three days. We did the deal and after signing the paperwork the manager told the vehi vehicle I wanted was available and they could have it for me in three days. We did the deal and after signing the paperwork the manager told the vehicle would be here in 10 -14 days if they could find one that was available. Told him what the salesman said and he told me I was mistaken. I went outside and 411'd the Vernon dealership and they arranged a deal for me within three days. Went inside and told them to rip up the paperwork and left. Since then I tried their service department where I had so-so service until I tried to do a warranty claim for rust on the tailgate. I have a 1 inch by 1/2 rust blister on my 2010 Rav 4 that they claim is the result of a rock chip. Even if it was a rock chip there is no way it should have spread that extensively that quickly. The manager that looked at it was very evasive but obviously he told Toyota it shouldn't be a warranty claim because they quickly came back rejecting the claim More