Summit GM

Very unprofessional dealership. I had a truck engine blow up at 94 000 km and gm kept denying warranty even with oil change records they requested. Also kept being ignored and forgo I had a truck engine blow up at 94 000 km and gm kept denying warranty even with oil change records they requested. Also kept being ignored and forgotten about by the service team, nothing was getting done unless i called them everyday to remind them. Still an ongoing issue after 2 and a half months. Very bad service and bad communication. Staff is friendly to your face but higher ups don't mind screwing you. No courtesy vehicle, no accountability from the dealership, just a terrible experience. More

Update: After paying just over 1000$ on my third appointment the issue still has not been fixed, I'm being told there's a module needs to be replaced. So we will see if the 4th appointment will fix appointment the issue still has not been fixed, I'm being told there's a module needs to be replaced. So we will see if the 4th appointment will fix this issue. I question if the sensor actually needed to be replaced. Overall a bad experience with my recent service. Had no issues until this. Brought my new SUV in for a issue with park assist, diagnosis was it had a bad cable, not sure how my new SUV would have such an issue but fine, they replace it for free and I'm happy until I'm told that's not actually the issue and I'll need a third appointment to to pay over 1000$ for the problem to actually be fixed. The issue I'm told now is a sensor that has had damage, I was aware of this and the sensor has been fine for months until this. Warranty wont cover this apparently, I will hope paying this much at my third appointment will fix the issue and I wont be told there is another problem with the sensors, I will update later. I will also note that I brought my SUV in at 8am and they didn't start work until around 4pm causing me to have to wait an extra day due to a holiday. Why they wanted it at 8am? No clue. This little issue is going to take 3 appointments and over two months to fix. They are great at selling but I'd think twice about getting service here. More

Poor customer service. My vehicle has been in for the third time for the same issue. Still has not been fixed. No courtesy vehicle. Ton top of all this they charged me for My vehicle has been in for the third time for the same issue. Still has not been fixed. No courtesy vehicle. Ton top of all this they charged me for the diagnostic even though it’s under warranty. The truck has been losing oil and the oil again was very low when I brought it in for my THIRD appointment. So obviously they charged me for an oil change as well…. I will never buy here again. More

I bought a used vehicle here. Very bad experience: 1. When I tested the vehicle was under snow and rust spots were covered. When I picked up the vehicle they cleaned it and all t Very bad experience: 1. When I tested the vehicle was under snow and rust spots were covered. When I picked up the vehicle they cleaned it and all the rusty spots were so obvious. It was too late since I signed the lease already. 2. I was told there are two keys with the vehicle, and it was written on the main key tag that has a spare key included. They refused to provide an additional key since they couldn't find the spare key and didn't want to pay for a new one. And after my conversation with Manager DAVE, I told him that they showed zero honesty and respect for me as a client since the salesmen and DAVE told me on the purchase day that vehicle has two keys. Manager DAVE's answer was "Unless you have it on paper, we can say whatever we want to get you to buy a car from us, it DOESN'T COUNT" and he walked away. ONLY because I bought the additional warranty for tires and keys, they were forced to order a new one. After 2 days I got a call that they found a spare, and not one spare key but two of them..... Overall very bad experience. Employees are nice, management terrible and the system they run on is to RIP YOU OFF. Skip it at all costs. More

My experience is by far the worst I could ever imagine from a dealership. I bought a 2016 buick enclave in 2020 and it still is the worse mistake of my life, after the sales man gave all the sweetened ass from a dealership. I bought a 2016 buick enclave in 2020 and it still is the worse mistake of my life, after the sales man gave all the sweetened assurances on this vehicle, I have not had peace. I have been doing maintenance and replacements of almost everything in the vehicle. From throttle sensor to power steering hoses, to now going to do rotors and breakpads and even now, they made me pay for diagnosis for an impending electrical issue and told me it was battery, bought and replaced with outrageous labor cost and still the car won't start now in my garage. Reported to the manager and they are telling me to tow the vehicle to their shop on my cost. I am angry, confused and don't know what to do, because I know another heavy cost is coming on the SUV. I suggest if you want to buy a car from them buy Brand new or nothing no matter how the used car deal looks so good. They are looking for a customer to dump a useless car on and turn you to their everyday running cost plug. Do not buy a used car from them no matter what, I am still learning this hard lesson now. More

If your looking to Purchase a new vehicle, please go see Tammy Martin and you will have nothing but a positive experience. She is very friendly, kind, easy to talk to and she will do the best possible for y Tammy Martin and you will have nothing but a positive experience. She is very friendly, kind, easy to talk to and she will do the best possible for you. The best thing too is that she respects your decision & do not pressure you. More