Summit GM
Fort McMurray, AB
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Unfortunate I purchased a 2016 CRV EX second hand from this dealership. It was the single largest purchase I have ever made and I made it with the intent to keep I purchased a 2016 CRV EX second hand from this dealership. It was the single largest purchase I have ever made and I made it with the intent to keep the vehicle for decades. Prior to purchase I asked to have the windshield replaced as it was cracked pretty badly. Unbeknown to me the vehicle had a heated windshield. They replaced it with a cheaper regular windshield so now the vehicle does not have that option. Stains were supposed to be removed from the seats both front and rear before pickup but never were. I would have liked to leave the vehicle with them to clean it proper but with the hours I work its just not possible to make repeated visits to the dealership. The most disappointing thing was realizing the vehicle had been in a significant accident probably a roll over. The car fax came up clean however upon close inspection I noticed the entire inside roof liner had water stains front to back. The chrome tie downs in the rear interior were rusted and seized indicating an extended period the interior had been exposed to the elements. The probably occurred while sitting in a compound waiting for repair. When I removed the spare tire I found the containment full of gravel and dirt also indicative of a roll over. I have seen these tell tail signs before as I worked in automobile recycling many years ago and I should have exercised more due diligence. If your going to buy a used vehicle from here pay close attention to details and expect to make multiple visits before the vehicle is ready for pick up. More
Sneaky, underhanded price fixing I was told that i had to pay freight and admin fees on top of the purchase price of my used vehicle. I showed the advertised price and asked why fees I was told that i had to pay freight and admin fees on top of the purchase price of my used vehicle. I showed the advertised price and asked why fees are added and the manager says the all-in pricing only applies to new vehicles. I then noticed afterwards that they changed the base price by a tiny amount so that they can add whatever fees they want in order to bypass Alberta all-in pricing laws for advertised price. Btw, the laws apply to BOTH new and used vehicles. More
Bad experience and sloppy work I took my Sierra in for a wheel alignment. Not only did they take an entire day for a job that was supposedly scheduled for 10am that same day, they t I took my Sierra in for a wheel alignment. Not only did they take an entire day for a job that was supposedly scheduled for 10am that same day, they told me that my ball joints were bad and needed replacing. I told them to just do the alignment because I had checked my ball joints and I knew they weren't bad. Then I get the truck back and the steering wheel is off centre. Just real xxxxty work and the truck interior was all dirty when I got it back. I asked the guy who drive the truck to me if my steering was straight, he just said "should be". I'm gonna give my truck to fountain tire or Kal tire for an alignment and I will never get any service done at this location. The service advisors are great and really friendly. The service techs seem to be very sloppy and with their attitude, probably do more damage to your vehicle. Honestly think real hard before taking your vehicle here. More
HORRIBLE The worst experience ever!!! Buyers BEWARE! Shopped for a vehicle In September 2018. Couldn't get the right approval i wanted. I drove to Edmonton, an The worst experience ever!!! Buyers BEWARE! Shopped for a vehicle In September 2018. Couldn't get the right approval i wanted. I drove to Edmonton, and had zero problems with what i wanted at a much lower price. I came back to summit Fort McMurray to trade my car off for a SUV, and was given the run around for a week!! That is why you shop in Edmonton Folks. More
Worst service you will ever receive You won’t get a rental for their shop incompetence, you won’t get any friendliness or help and you won’t get any service once you’ve bought the car. H You won’t get a rental for their shop incompetence, you won’t get any friendliness or help and you won’t get any service once you’ve bought the car. How on earth is it ok to make someone go without a car because you can’t get an appointment fast enough and then once we do get in first thing in the AM from said appointment nobody calls me until 5pm saying it hasn’t even gone in and needs to stay the weekend. For a 2 hour repair job?! Normally this would be fine as EVERY dealership I’ve dealt with would give you a rental or loaner for the time being. Here? Hah, good luck. They’ll tell you it’s your problem now. What a joke of a dealership. Absolutely ZERO above and beyond service. More
Best dealership in Fort McMurray Just bought are 3rd and 4th vehicles from Summit. Huge thanks to Myron in sales. They did everything we asked for and never once where we disappointe Just bought are 3rd and 4th vehicles from Summit. Huge thanks to Myron in sales. They did everything we asked for and never once where we disappointed except for the oil changes Cory promised but didn't give any. However Tyler fixed that and gave us oil changes. They are very knowledgeable with vehicles.Also Kim and Dave in finance. So happy with are purchases exactly what we where looking for. The perfect truck for me and the perfect suv for my wife. Also thanks to Tyler in Express lube.Best deal we could find anywhere in Northern Alberta. We will recommend Summit to all are friends, coworkers and family. Thanks again to everyone at Summit great job. More
Totally recommend this dealership Bought two vehicles from Summit both experiences great. When I had issues I wanted resolved, I contacted Trevor, the gm, and he always responded in a Bought two vehicles from Summit both experiences great. When I had issues I wanted resolved, I contacted Trevor, the gm, and he always responded in a helpful way, and really listened to what I had to say. And thanks to Corey for reaching out to me hope to do business with you soon. I will buy from Summit again and highly recommend them. Best dealership in Fort McMurray by far. More
Very pleased Just want to let you know that Vanessa Vey was an amazing sales and caring person. Loved dealing with her. She made me feel important and cared for. M Just want to let you know that Vanessa Vey was an amazing sales and caring person. Loved dealing with her. She made me feel important and cared for. Much appreciated. I'd also like to mention Chris Cranswick was amazing as well. ? More
happy and satisfied customer first car ever bought..SHAWN PILGRIM,was very helpful in making experienced stressfree..i will be recommending my friends to go summit and look for SH first car ever bought..SHAWN PILGRIM,was very helpful in making experienced stressfree..i will be recommending my friends to go summit and look for SHAWN PILGRIM,,,,if they need any help in buying a car. More
Loyal and Very Happy Customer I have been a loyal customer for 20 years! Shawn Pilgrim is a phenomenal representative for Summit GM. He is down to earth and you know he is workin I have been a loyal customer for 20 years! Shawn Pilgrim is a phenomenal representative for Summit GM. He is down to earth and you know he is working to get you the best deal possible. Finance Manager Kim Hennessey is also fabulous at her job, and they both make it an exciting experience for sure. I highly recommend them, and I guess the fact I have bout 2 vehicles from them in as many weeks is proof that I do. Thank you again...you have another loyal and very happy customer in me!! More

