Subaru of Niagara

Really love the staff at Subaru of Niagara.   Kyle, our customer service contact, is very patient with us and is an amazing techie. Being seniors, we frequently see him for help regarding the    Kyle, our customer service contact, is very patient with us and is an amazing techie. Being seniors, we frequently see him for help regarding the  various features  and technologies of  our Forrester.  We have learned a lot from him. He is so accommodating in answering all our questions and treats us with respect and kindness.  We frequently bump into Steve our sales rep who is always concerned about how our Subaru is doing and how satisfied we are with our purchase. Grahame is delightful and entertaining when driving us back and forth our service appointments. There is no doubt that the entire staff at the Subaru of Niagara dealership treats its customers with professionalism, great service and efficiency in all aspects. Thank you all so very much! My wife and myself highly recommend this dealership and give it 5+ Stars. More

We drove in from Barrie and found that there were warning lights on our dash so we stopped in to have it checked out. Two nice young men ( one a mechanic) took a look and did a complete electronic scan. Ther lights on our dash so we stopped in to have it checked out. Two nice young men ( one a mechanic) took a look and did a complete electronic scan. There are some things we need to get looked after but the vehicle was safe to drive. They gave us a printout of the diagnostics so we could go to our own dealer when we go home. great service, no charge! More

Great experience dealing with the sales department. The problem is they are selling more cars that they can service. It takes 3 weeks to get an appointment even for something like to change a battery. Thos problem is they are selling more cars that they can service. It takes 3 weeks to get an appointment even for something like to change a battery. Those are the problems you face if you buy there. For me service is a priority so I switch to another dealer. More

We bought our first new car ever. We reasearched for months and came to the conclusion that a 2018 Subaru Outback was the best car for us. Definitely not the cheapest option, but you get what you pay fo months and came to the conclusion that a 2018 Subaru Outback was the best car for us. Definitely not the cheapest option, but you get what you pay for. Or so we thought. Subaru of Niagara has been nothing short of awful to deal with. It has been my experience, that if you need a service appointment, you will need to book at least 3 weeks in advance, that is what the service technician said. It’s hard to know when your car will break down, but I digress. Since day one we have had battery issues. The battery would randomly be dead when trying to leave for work. we Then started to have issues with the radio / Infotainment unit. The sceen would go black and not function. After waiting 3 plus weeks for a service appointment, It was diagnosed as needing a new radio system. (A recall on the part) After scheduling an appointment, when we arrive the service department installed our radio into another vehicle. No fix This time. We were assured that we would get a call back when the part was in, and the issue would be corrected. The screen randomly started to work again. No call back. After becoming frustrated with the lack of service after the first few months of ownership, I decided to start to do my own oil changes and still do 3 years later. Now the battery fails again and after cleaning the battery terminals again, the rear lift gate no longer works. After countless hours of research on how to reset the power lift gate, I have no luck. the lift gate was working fine in the morning before the battery failure in the afternoon. I call for service, again and am told it will be about 3 weeks to get in. They also mention that there is a recall on the radio. I thought great, we will get that fixed as well. I explained the previous issue and the technician assured me they would try an update for the radio, check The battery and reset the radio. After returning later for pickup, the tech explained that the radio has been reset, but the lift gate motor is burnt out. That will be over $1000 to fix as we are just outside the warranty. We have 63,000km on the vehicle and the warranty is up at 60,000. Strange coincidence in my mind that a battery failure and burnt out liftgate Motor happen at the same time with no correlation, and just happens to be just out of warranty. Then to top it off. The trim panel was broken off by the service tech when diagnosing the lift motor issue. The dealer contacted Subaru to see if they would cover any cost. No luck. Lastly, the radio that was supposedly reset, is randomly raising and lowering the volume by itself now and giving me weather alerts every five minutes. Maybe it needs to be replaced after all. I’m more than frustrated with Subaru of Niagara. The lack of customer service has been unbelievable to be honest. We wont be buying or servicing any vehicles from Subaru of Niagara again. I guess thats the thing about lemons, they leave a sour taste in your mouth. I suggest looking elsewhere, especially when service is valued. More

My experiences getting my 2017 Outback serviced has been awful. This is the absolute worst dealer I have ever dealt with. Up sell pressure is non stop. Latest service bill was $2050.00. Outrageous . Anyone awful. This is the absolute worst dealer I have ever dealt with. Up sell pressure is non stop. Latest service bill was $2050.00. Outrageous . Anyone looking at Subaru's be aware that the service costs are very high. Especially at this dealer. More

Bearings Disaster This fiasco began when I needed a bearing replaced. I dropped off my car on Thursday and expected to pick it up the next day. I was given a rental for This fiasco began when I needed a bearing replaced. I dropped off my car on Thursday and expected to pick it up the next day. I was given a rental for the day from Enterprise. Usually, the Innisfil Subaru I'm used to dealing with would give me a loaner of there own. This resulted in me having to pay for insurance coverage for the day for the rental. The next day I was called and told they would have to keep the vehicle for the weekend as the ABS sensor was on and wouldn't come off. They had to investigate why. So I stayed in the rental over the weekend, but was clear to confirm that I wouldn't be paying for any extra days. That was agreed. Monday morning comes and my vehicle is still being kept because they still couldn't determine what the problem was. Fast forward to that Friday (now my vehicle was in for a week) and they are still no closer to figuring out what was wrong, and would call me Monday. Second week, and mid week they discover it is a bad bearing lot. They will have my vehicle over another weekend while they wait for another part. Start of the third week, I finally get my vehicle back. Full charges, not even detailed for my trouble. I also had to come back twice to get products out of my car to do my job. Complete hassle, no consideration for how frustrating it is to not have your own vehicle. Oh and kicker? I had to call enterprise back because of excess charges. Result? I will never bring my vehicle back. So many things could have been done that weren't. Some of the labour charge waived and paid by Subaru Canada as they were already covering excess charges for all the parts used to try and fix the issue. How about a recall of the bad bearings so they weren't even used in the first place???? Horrible. More