Subaru of Calgary

I took my car for servicing Oct 14. The car was kept overnight. After pickup the next day I noticed damage to my rear window. Brought it in a week later to be looked at. They thought The car was kept overnight. After pickup the next day I noticed damage to my rear window. Brought it in a week later to be looked at. They thought they could buff it out. Went back in November and they said it couldn't be buffed but they would be in touch. No response to calls or emails to service Manager Paul. After more calls they advised the damage must have been there although it was not documented when I brought the vehicle in. Wrote to the manager of the dealership to summarize my poor experience. No reply. Terrible customer service and now I have a damaged window. More

Great services! Vincent Wong is Very friendly and professional! Highly recommend! Excellent and professional service! Vincent Wong is Very friendly and professional! Highly recommend! Excellent and professional service! More

I unfortunately had to buy 2 new cars last year due to the first one being written off in the first month of owning. Working with Vincent was alright, I already knew what I wanted so it was a fairly f the first one being written off in the first month of owning. Working with Vincent was alright, I already knew what I wanted so it was a fairly fluid sale. He can get a little chatty at times but still was focused on making sure I was taken care of. I'd gladly recommended him as a sales person to goto. More

Kyle was super helpful when it came to working out the details of our purchase. He was a good communicator and helped me get a great car in a reasonable time frame. details of our purchase. He was a good communicator and helped me get a great car in a reasonable time frame. More

My wife and I purchased a 2020 Outback March of 2020. Positives; flexible on price and that has been the extent of it. I would not recommend this dealership for anyone who want or expects any lasting Positives; flexible on price and that has been the extent of it. I would not recommend this dealership for anyone who want or expects any lasting post purchase customer support. We have had nothing but frustrating experiences. They stained the privacy flap in the back with some sort of chemical. They told me to bring it in so they can clean it with a free detailing; managed to make the staining bigger and worse. We had the 2'' trailer hitch installed at purchase, they did a hack job of cutting the bumper cover around the hitch making it look like crap. I brought the issue up immediately and to this date of writing, February 11, 2022, have not replaced the bumper. We do not live in Calgary, we lived in Pincher Creek at the time, further now, so it is hard to make our way there. I sent pictures immediately and was assured the part would be ordered and installed at the first oil change. NOPE, forgot to order and install. Second attempt, at the second oil change, NOPE, ordered the piece but did not install because they forgot to add it to the work order. Third attempt at the third oil change (keep in mind I am driving over 600km round trip for these oil changes, with multiple calls with the service manager to make sure everything is ordered, in stock and ready) NOPE, they ordered the wrong part and was unable to install the part. I was told at this third failure that the service and parts managers would be figuring out what to do about this problem. Two months have passed since the third failure, I called a couple weeks after that to inquire, and no call back. I call again, finally get the service manager on the phone, and he has no idea what the problem is, has to check with the parts guys and tells me he will call back. This was two weeks ago with no call back. ALL in all, this dealership will ghost their responsibilities as soon as they have your money. They are incapable of handling any issues that come up. Lastly, their managers are incompetent and lack resolve to make you satisfied. More

I'm excited to be the driver of a new Subaru Crosstrek! Ben was so helpful all the way through the process from test drive to purchase to going over all the great features of the car. Helped get me on the Ben was so helpful all the way through the process from test drive to purchase to going over all the great features of the car. Helped get me on the road in record time. Thanks again! More