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Subaru of Calgary
Calgary, AB
871 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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871 Reviews of Subaru of Calgary
May 28, 2019
BUYERS BEWARE !! I don't typically write a review but I think future buyers need to know how unprofessional this dealership is. They really deserve a zero scoring. !! I don't typically write a review but I think future buyers need to know how unprofessional this dealership is. They really deserve a zero scoring. I will give you specific examples on the level of service to expect if you are to buy a vehicle through this dealership. - It took Subaru a few months to pay off the vehicle i traded in, thus I was making payments on 2 vehicles. Never once did management call me to apologize. Note: they did sell the vehicle i traded in within a month. - When i picked up the new vehicle it had 400km's on it. - I booked an express oil change because my husband would be bringing it in with our newborn as i was working. They had him sit there 3 hours with a newborn to complete the oil change. - I had a complimentary oil change to use and decided this time to leave the vehicle there for the day. Firstly, I was there at 7:10am and was told the shuttle leaves at 7:15am but they had left before i got there. Secondly, they couldn't pick me up downtown after work and had me take the train half way and they picked me up from the train station. I got to the dealership and they had just pulled my car in to do the oil change. As a result, i had to wait for this to be completed even though they had my vehicle all day. Lastly, they said i needed a new filter and i gave them permission to change it, which then they charged me labour for something that takes a few minutes to do. Essentially, eliminating the perk of the complimentary oil change to begin with. - I recently decided to get into a new vehicle, i called a couple times to get my buyout and was told it would be emailed to me. At no surprise, this was not provided via email and I had to drive to the dealership to get the buyout. - I bought a new vehicle, buyout cheque was sent to Subaru and again at no surprise they did not process in a timely manner and im charged for a vehicle i no longer drive. I call the dealership and there is definitely no urgency in getting this payment reimbursed. Subaru is a great vehicle, i test drove several mid-size SUV's before going with the Subaru. The all-wheel-drive really is amazing. BUT please do not buy a vehicle from this dealership, customer service is not their strong point. This dealership is a joke and most likely won't get return customers. More
by CAM
Employees Worked With
Dealership in general
May 26, 2019
Not too painful experience for a car dealership The NE Calgary Subaru dealer had a car in a rare and unusual trim on the lot, I watched it for a month on Autotrader before I went in. The sales perso The NE Calgary Subaru dealer had a car in a rare and unusual trim on the lot, I watched it for a month on Autotrader before I went in. The sales person took me on a short test drive, lacking diversity in driving conditions. Negotiations were short, they threw in and then took out the usual pesky fees and charges. I was happy when I was able to drive away in my new car. A few other observations: - the dealership layout is a bit confusing, I took a moment to find the receptionist's desk - of 10 cars in the showroom, none displayed the window sticker stating fuel economy, trim and price. I know it's not mandatory, it's just a sign of openness and honesty at other dealerships. More
by Eugene_V
Employees Worked With
Basil Saeed, Nisar Khan, Ryan Romano
May 24, 2019
Awesome Tariq They offered me an awesome deal with professionally advised from tariq and they give me incredible deal for the trade in value for my forester. They offered me an awesome deal with professionally advised from tariq and they give me incredible deal for the trade in value for my forester. More
by Markuz
Employees Worked With
Tariq Bhatti, Robyn Mockler
May 19, 2019
Hassel free and very easy deal for a brand new car People are very nice and gave us a warm welcome. But I would like to commend this guy, Emmanuel, who was so easy to deal with. Super friendly and app People are very nice and gave us a warm welcome. But I would like to commend this guy, Emmanuel, who was so easy to deal with. Super friendly and approachable. He listened to what I want and need. Surely, it was delivered at 101% even better! I will definitely recommend this subaru location. kudos. emmanuel and to the rest of the staff! More
by JSalamat
Employees Worked With
Ryan Romano, Emmanuel Lim
May 15, 2019
Totally new experience Tariq did an excellent job, pays attention to details, very professional, no pressure at all, we were given a chance to think about the purchase. Tariq did an excellent job, pays attention to details, very professional, no pressure at all, we were given a chance to think about the purchase. More
by surry
Employees Worked With
Robyn Mockler, Tariq Bhatti
May 14, 2019
Excellent staff and excellent service. I was coming for scheduled vehicle maintenance. Altaf was very friendly and very helpful. He explained issues in detail, offered me options. He kep I was coming for scheduled vehicle maintenance. Altaf was very friendly and very helpful. He explained issues in detail, offered me options. He kept me informed of the service progress. More
by tony
Employees Worked With
Altaf Poonawala
May 14, 2019
Easy stress free pre owned vehicle purchase Definitely a friendly yet professional environment to purchase my "new to me" Outback. Emmanuel was great. No pressure at all, and worked with me on a Definitely a friendly yet professional environment to purchase my "new to me" Outback. Emmanuel was great. No pressure at all, and worked with me on a mutually agreed on purchase price. Made for a quick and smooth transaction. Very knowledgeable on the vehicle and great communication with me during and after the sale. Robyn in financing was great as well. Very competent, knowledgeable and had great customer service skills. She was very helpful in assisting me on providing ext warranty options. Paul was also very helpful in answering a few questions I had with regards to previous service history of the vehicle. More
by WpgChach
Employees Worked With
Paul service manager., Robyn Mockler, Emmanuel Lim
May 03, 2019
Sales/Service A really great experience that gives you more of a personal atmosphere not just a business connection. Bought my 2015 Forester XT here smooth transact A really great experience that gives you more of a personal atmosphere not just a business connection. Bought my 2015 Forester XT here smooth transaction helped me find the best deal I can get, few months later I serviced my car and they did a thorough job and even washed my car after. Will be glad to go back for another service. More
by Jols
Employees Worked With
Robyn Mockler, Altaf Poonawala, Ryan Romano
April 27, 2019
needed a smaller vehicle to fit our new condo parking stall traded in a very large Expedition that we loved but think we will also love our new Outback 3.6 Premier it is very roomy and comfortable. Everyone we traded in a very large Expedition that we loved but think we will also love our new Outback 3.6 Premier it is very roomy and comfortable. Everyone we met at dealership was pleasant and helpful and made the experience enjoyable. More
by carsun
Employees Worked With
Mike Bresett, Tariq Bhatti, Basil Saeed, Ryan Romano, Amber Chan, Mike Bresett
April 21, 2019
Duped- rjb Bought a Subaru! Told it was the 3.6 engine but the VIN die not lie! We are driving a 2.5 but we paid for the 3.6. When contacted, they offered to r Bought a Subaru! Told it was the 3.6 engine but the VIN die not lie! We are driving a 2.5 but we paid for the 3.6. When contacted, they offered to replace our vehicle with a similar car with a 3.6, more wear and higher Kms! We chose the their option offered by Patrick, which was a refund. When Mike heard about th refund, he told his secretary to call and totally rescind that idea. No money! We went back, the fourth time in sub zero weather, and retrieved our car. No mention of compensation, no word of contrition. We have been DUPED! Do not deal with these guys!! More
by duped
Employees Worked With
Mike Bresett, Robyn Mockler, Piyush Kohli, Patrick McCutcheon, Mike Bresett
