Strickland's Brantford Chevrolet Buick GMC Cadillac

Quality service after the sale My buying experience was modest at beat the salesman wasn't very forthright and miss informed. But the price was fair and they had what we wanted. Whe My buying experience was modest at beat the salesman wasn't very forthright and miss informed. But the price was fair and they had what we wanted. Where they really shined was after purchase service. They assisted with a recall quickly and politely even though we had to switch the date 3 times due to work. Also when we had a paint issue they quickly took the truck in for repairs and gave us a car. The repairs took longer than expected and when I asked if they could get us an suv for a few days they had one with in a few hours for me. I am very happy with the service, don't let a bad salesman put you off. Excellent ownership experience so far. More

2017 Terrain Asked for print info about the Terrain, a vehicle I'd been researching, when I was at the dealership for recall servicing on my husband's Sierra. Jan Asked for print info about the Terrain, a vehicle I'd been researching, when I was at the dealership for recall servicing on my husband's Sierra. Janet Jones gave me some details in person, and emailed me the spec sheet for reference. As well, she advised me of the 20% revate special going on at the time. I arranged for a test drive, and then Janet and Jamie gave me the remaining information I needed to make a decision. No pressure, well-informed staff, no surprises with the invoice, and a vehicle which is living up to my expectations. I'm happy with my choice of vehicle and dealership. More

Colorado 16 I dealt with Chris Samples. I didn't have time for the usual come in and talk deal so I told Chris what I wanted and he did the rest. Walked in signed I dealt with Chris Samples. I didn't have time for the usual come in and talk deal so I told Chris what I wanted and he did the rest. Walked in signed and left with my new truck. Had to return because undercoat wasn't applied but had no trouble getting it taken care of. Quality of work I rated low because Chris was told truck was ready to go but wasn't. Underspray not done and interior cleaning wasn't finish. I can't blame Chris for this, truck was picked up in the dark. More

Awful Awful experience at Strickland's Brantford We have been searching for a vehicle for months. Eventually it came down for one car I really like it. It is 2017 Chevrolet Cruze hatchback. It has e We have been searching for a vehicle for months. Eventually it came down for one car I really like it. It is 2017 Chevrolet Cruze hatchback. It has everything I am looking for except one thing missing. We asked the salesman Chris how we get the navigation? He said 1: Pay monthly fee for on star. 2. We can use the cell with our own data. 3. We can pay $ 800 to have a build in navigation. He knocked off $ 3500 for us Plus I am driving Alero, we will get $ 1000 off from GM. That was total $ 4500. He even told us it was their 20 years anniversary. They were eager to make a deal. Just to make an offer. On Nov. 19, we were so excited to put an order. Suddenly he told us if we want the navigation built in , we have to go for the Premier model. That will cost us another several thousand dollars on top. So I told Chris caz he gave us false information, he had to work on the price for us. We went in again on Tuesday. He knocked off $ 1000 extra, that would come to $ 4500 plus $ 1000 from GM. Total was $ 5500. From GM website is $ 500 cheaper than their price. Chris couldn't figure out. He went asked then told us it was caz GM gave everybody $ 500 credit . But caz we have Alero, we get $ 1000 instead. Online $ 500 was before tax , our $ 1000 was after tax. Chris didn't tell us till today. We tried to bargain more. The manager Shaun Vasallo came in and told us , he was not going to lower another penny. Caz my husband had to leave for work. We asked could we come back on Sat.? Shaun said NO and the deal was only for today for right now. Me and my husband talked through. We decided let me stay but they had to give me a shuttle home. I sat down with Chris had the final number. I asked Chris couple times . Is that including everything ( tax or whatever) we had to pay? He said yes. I wrote it down. We chose 0 % for 60 months. After Chris took me to see the financing guy Brad Tinball. Caz I wanted to put everything under my husband's name. Brad agreed my husband came in the next day to sign the paper. At the end Brad showed me the total amount. I said it was not right. How come it was more again. He checked then told me caz we were doing the financing. There was a fee $ 80.28 we had to pay. I was not happy. I asked to bring Chris in but he brought in the manager Shaun Vasallo. I said your salesman kept giving us the false information. Could you waive that fee? He said NO , you have to pay you have to pay. His attitude was so bad since the beginning. And always showing you " take it or leave it ". I was really mad this time. I told him that's fine. This will be my first time and last time to deal with your place. Don't know how did he get his job in that position? He doesn't have the abilities to handle with the customers at all. Same night me and my husband decided to change the color from Orange to white. Next day we called in Chris wasn't in that day. I told Brad he had to wait one more day for my husband to come in. Caz Chris had to change the invoice. We paid $ 495 for the orange color. My husband went in on Thursday and signed the paper. When my husband texted me and would tell me tonight. I knew something was wrong. At night he told me Brad asked him to sign a condition, means before we picked up our car, if the interest rate went up, we had to take whatever it was. My husband questioned Brad on the spot, did my wife know about it? Brad said yes, Shaun told me. My husband said " really "?. He had to come home and ask me. Brad changed his attitude and said " that's ok. You go home and talk to your wife. If you are not happy about the deal. We can cancel it ". I don't care how long I have to wait for the car. Caz it's customize. Chris told us on Sat. It would take 4-6 weeks. On Thursday he changed to 12 weeks. By the way we made a deal, before we could have our car, if my car broke down, they agreed to lend me a car for free. But when I asked to write down on the paper they couldn't do it. Chris told us they go by their word. REALLY? I called Chris on Friday morning. I told him Your manager Shaun Vasallo didn't mention a word about the interest rate to me at all and he lied about it. The deal is the deal. No dealership will force their customer to sign that ridiculous condition. We cancelled the deal. At Strickland's Brantford, your word means NOTHING More

Comfortable, fun, not as scary as I thought Being a first time (new) car buyer... I walked in with the fear that I'm sure a lot of people have. You hear horror stories that people have to deal w Being a first time (new) car buyer... I walked in with the fear that I'm sure a lot of people have. You hear horror stories that people have to deal with incredibly pushy sales people who only really care about making their commision; and I walked in ready to put on my "tough face". What I wasn't expecting was how friendly and human the gentleman who first shook my hand could be. He took the time and made sure that I didn't feel pressured to make a decision. He asked all of the questions about what I wanted, and what I was looking for. He made sure that I knew all of my options even before we did a test drive. While in the car he went through all of the different features and was very knowledgeable. Even when it came down to choosing the car... he stopped and made sure again that this is exactly the car I wanted. When I went in to finalize everything and pick up the car; he sat in the car and help me set everything up. Thank you Brad T. ... genuinely you made this experience so much more fun and not scary at all for me. I truly appreciate how patient you were. More

New Truck Brad was friendly, knowledgeable and made the whole transaction seem less. Has told us to call at any time with any questions, wonderful to find such Brad was friendly, knowledgeable and made the whole transaction seem less. Has told us to call at any time with any questions, wonderful to find such amazing service. Would recommend Brad and this dealership to anyone looking for a new or used vehicle. More

Conrad Vlietstra was an excellent salesman to deal with We just purchased a 2016 Yukon XL Denali from Strickland's in Brantford and our salesman was Conrad Vlietstra. He was a true professional that went t We just purchased a 2016 Yukon XL Denali from Strickland's in Brantford and our salesman was Conrad Vlietstra. He was a true professional that went the extra mile for us. We really found the whole process truly enjoyable. Thank you Conrad for our great new vehicle. We are thrilled. More

GREAT NEW CAMARO! Brad Tindall was a great salesperson and Mark Lovelock was also great! Thank you so much for the great service gentlemen. I appreciate it very much! ~ Brad Tindall was a great salesperson and Mark Lovelock was also great! Thank you so much for the great service gentlemen. I appreciate it very much! ~ Helen More

Hassle Free Purchase Contacted Chris about a pickup truck on the lot and a hassle free deal went down within minutes, took my trade in for a drive and brought it back with Contacted Chris about a pickup truck on the lot and a hassle free deal went down within minutes, took my trade in for a drive and brought it back without telling me all the problems with the vehicle and why it wasn't worth the price I wanted for it, very impressed. Thank you Chris and John. More

Great service Everyone at Sticklands was a pleasure to deal with.No pressure ,no hassles !Thanks to Chris and John for making my daughters purchase easy.Thanks Everyone at Sticklands was a pleasure to deal with.No pressure ,no hassles !Thanks to Chris and John for making my daughters purchase easy.Thanks More