Strickland's Automart Stratford

Questionable business practices I recently purchased a used car from Strickland's in Stratford that was advertised as a manual transmission with the following additional features. Ai I recently purchased a used car from Strickland's in Stratford that was advertised as a manual transmission with the following additional features. Air, Cruise,Tilt Steering, Stereo , CD, Power Locks and Power Windows. It test drove very nice and I decided to buy it. 5 days later, I return to Stratford to pick the car up. My plates were removed and the key was handed over. After the contract was signed and money exchanged, an employee took me out to my new car. I asked him to show me how to use the cruise control, at which time he informed me that there was no cruise control. We returned back to the office to look at the contract. The employee did not know what to do so I asked for the manager ( his name does not appear below in the choices). The manager came and informed me that there was nothing he could do because I had test drove it so I should have known what it had. I pointed out that the contract says it has cruise control and it was an administrative error. I then pointed out the internet ad stated the same thing and his response was don't trust the internet. Once we looked closer at the contract it also stated that it was an automatic transmission. I was purchasing a 6 speed manual transmission. I asked the manager if he would reduce the price to reflect the missing feature and he refused. My biggest issue is this contract would not protect me as it does not accurately state what vehicle I bought. This is questionable business practice. I would never use this dealership and would recommend anyone who does should have all paperwork reviewed by a lawyer or para legal. More

LEMON Was happy with the service however not too happy with what i ended up with 20 months into a 60 month term now need a new transmission $4000-5000 job a Was happy with the service however not too happy with what i ended up with 20 months into a 60 month term now need a new transmission $4000-5000 job and still have 40 months to pay on the vehicle not impressed at all More

Great Customer Service, Terrible Mechanical Service Since buying this “Satified” SUV, I found muiltple things that would not pass a safety. Would never buy another vehicle from Strickland’s and will not Since buying this “Satified” SUV, I found muiltple things that would not pass a safety. Would never buy another vehicle from Strickland’s and will not recommended to anyone. More

Great service and options in vehicles. After a car accident just before Christmas we went in after Boxing Day and tried out many of vehicles and found one with all the options we wanted and After a car accident just before Christmas we went in after Boxing Day and tried out many of vehicles and found one with all the options we wanted and then some. Great quality service and they even ensured the vehicles brakes and parts where operating before pick up and changed out parts that needed replaced. All around this dealership made our vehicle purchasing experience a favourable and successful one. More

pleasant Had a good experience both times I bought a car from this dealership I would recommend this dealership and often have. Thank you Ian for all your help Had a good experience both times I bought a car from this dealership I would recommend this dealership and often have. Thank you Ian for all your help. More

Exceptional service Ian at Strickland’s was extremely helpful and knowledgeable about the vehicle that I purchased. He provided exceptional service and I would recommend Ian at Strickland’s was extremely helpful and knowledgeable about the vehicle that I purchased. He provided exceptional service and I would recommend him to anybody looking to purchase a vehicle from Strickland’s. More

Very accomidating Went in because of the massive selection of vehicles. We met with Nick who couldn't do enough for us. We test drove 3 vehicles during our time and not Went in because of the massive selection of vehicles. We met with Nick who couldn't do enough for us. We test drove 3 vehicles during our time and not once felt rushed, pressured or uncomfortable. We had narrowed down our selection and then added to it. We are going back to see Nick. Thanks Nick More

Going the extra mile I was uncertain as to what I wanted to upgrade to so Ryan showed me a handful of different options. I am limited due to disabilities yet he was patien I was uncertain as to what I wanted to upgrade to so Ryan showed me a handful of different options. I am limited due to disabilities yet he was patient & very understanding of my situation. More

Quick, Efficient, Customer Focused. When I first started looking for a new vehicle I was certain our family was going to purchase an SUV or a Truck. Ian helped go over what it was we we When I first started looking for a new vehicle I was certain our family was going to purchase an SUV or a Truck. Ian helped go over what it was we were exactly after in a vehicle, and to my husbands eventual submission to the idea we decided on a minivan! Just what I wanted and exactly what we NEEDED. Thanks so much for all of the amazing help! More

Going the Extra Mile(s) Ian McGill is a friendly, helpful sales rep and like all good sales reps, he didn't have all of the answers, but what he didn't know, he found out and Ian McGill is a friendly, helpful sales rep and like all good sales reps, he didn't have all of the answers, but what he didn't know, he found out and answered most of the questions that I had about the vehicle to the best of his ability. Keeping in mind that his dealership has hundreds of vehicles, I wouldn't expect any honest sales rep to have all the answers to all of the vehicles in the lot. Ian was quick to respond to any inquiries that I had. He went over all of the features of the vehicle with me at the time of possession. Also, I was very impressed that he personally drove my new vehicle all the way from the dealership in Stratford to where I reside in Goderich. Ian went the "extra miles" for me literally and I would highly recommend him. More