Strickland's Automart Stratford

Wonderful! We recently purchased a pre-owned Dodge Journey from Strickland's. Our experience from beginning to end was wonderful. Not only were the prices well We recently purchased a pre-owned Dodge Journey from Strickland's. Our experience from beginning to end was wonderful. Not only were the prices well under any other dealerships but, their honest and friendly sales associates were great. Clarke O'Reilly provided us with excellent customer service. He was honest and warm and answered all of our questions, asking his manager for clarification as needed. We will never go anywhere but Strickland's in the future when purchasing a vehicle, and will encourage any of our friends and family members to do the same. More

Not recommended Not recommended. Long story short, we will not be buying out next car at strictlands. Make sure you buy a good warranty. You might need it a few times Not recommended. Long story short, we will not be buying out next car at strictlands. Make sure you buy a good warranty. You might need it a few times More

Started off good but went downhill after that Went to see Mazda CX 9 on a Saturday morning. Battery was dead had to boost. Offered test drive as long as we wanted, even that we could do for lunch Went to see Mazda CX 9 on a Saturday morning. Battery was dead had to boost. Offered test drive as long as we wanted, even that we could do for lunch. Unfortunately sales rep forgot to give us the key and it was keyless ignition. Test drive was good except for vibration. We liked the vehicle (our 7th Mazda) but asked to have new brakes installed, a vibration fixed and some of the scratches cleaned up. All of this was agreed to. Sales rep. tried to sell us a $365 Strickland warranty even though the main reason we were buying this former daily rental was because sales reps (actually we dealt with 2) assured us that this 2015 had a full 36 month unlimited mileage factory warranty. We knew that at the very oldest this vehicle could only be 25 months.We asked both sales reps. plus a business manager to get us the "in service" date from Mazda and let us know ASAP so we knew exactly how much warranty remained. We wrote up the deal (partial finance) and signed a bunch of papers agreeing to pick up the following Saturday. Business manager called us when we were 10 minutes down the road and said he had messed up the calculations and we would need to redo all the paperwork. No buggy it was minor. Waited until Wednesday pm. (Monday was holiday) expecting one of 3 to contact me re. In service date query. Nothing so I emailed one of salesman. Finally another manager sent me date of January 1,2015 which was awesome except that he they had checked with Mazda and they said that unlimited mileage warranty didn't start until 2016. If we had known this we wouldn't have bought it and we had told both salesman and the first manager this. I called Kieswetter Mazda and checked with them confirming that Stricklands had got misinformation from someone. At least I was relieved to hear this. I had been told to make sure and get insurance set up prior to Saturday pick up so I contacted my insurance company on Wednesday and they assured me they would get info. to Stricklands that day. Friday afternoon at 4:10 I got a voice message from Stricklands telling me that they did not have the information yet and that I couldn't pick up the car without it. I immediately called my insurance agent but they were closed. I left a message conveying my disappointment in not getting the promised info to Stricklands. I also sent 2 emails to them expressing my displeasure in their shoddy service. I had sold my current vehicle and new owner was coming to pick it up Friday night. I was also extremely busy at work and didn't need extra stress. 10 minutes later I get another voice message from another manager at Stricklands telling me they had actually received info on Wednesday. All was good for pick up next morning. Saturday am we arrive at agreed to time expecting an apology for all the inconvenience we had experienced. Instead we have to re-sign all the finance documents with one of their rookie sales reps. (nice guy - just a little green) and this experience obviously hadn't been going smoothly for us. Then we are finally taken to the vehicle and both my wife and I are very disappointed with the outdside detailing. We had been promised that some of the scuff marks would be buffed out (there were a lot) and the tires had not been cleaned well at all. There was tire cleaner over spray around the wheel wells. Just didn't look like we had expected it would. Finally I checked the rear licence plate and it was not anywhere near tight. Rep. said they must have forgot. I had a screw driver with me and got it for the rep. but he couldn't get the bolts to tighten. He went to look for proper bolts but their service people weren't around on Saturday. I went for a walk around the lot to see how mounts were on other vehicles for rear plates. When I got back to vehicle the plate was on but very tight on top and sticking way out at bottom. They didn't have any rubber or plastic buffer between the plate and the steel of the car. This is not good if one wants to prevent rust from forming there. Anyone with any experience at all knows this. As a matter of fact we had discussed this at time of purchase because there was already rust along bottom of plate on the trunk lid that Mazda is going to have to repair. At this point a third manger I hadn't seen before came on scene and started giving me attitude about insisting on rubber or plastic washers under plate. He said Mazda never puts anything there. I offered to walk him 20 steps away and show him how plate was mounted on our Mazda CX 5 that my wife was sitting in waiting patiently. They finally found me some washers as requested and then the manager asked me if I didn't want the Stricklands plate frame installed (which I had returned to sales rep. earlier as I had already decided I was not interested in promoting the Stricklands car buying experience. I don't think I'd buy there again. It seems they're just a little too big to manage the kind of service you expect when you're making an investment like that. I always like to give businesses a second chance (I'm in a customer service business) but unfortunately I won't be buying another used vehicle for a long time and I can't recommend Stricklands to anyone else based on our experience. It seemed like a lot of people were involved in our purchase but nobody really seemed to care that we weren't having a good experience. More

The extra mile. Jeff was great he was helpful the entire time and went that extra mile. i was shopping around for a bit and i wondering if a manual drive wold be bett Jeff was great he was helpful the entire time and went that extra mile. i was shopping around for a bit and i wondering if a manual drive wold be better for me so jeff offered free of charge to train me. he ended up training me for just over an hour and it really helped me to decide, he was patient and just had a great attitude the entire time. in the end i found a car i really like and would most defiantly recommend Jeff. More

Purchased used vehicle I was looking for a specific vehicle and after checking used car inventory online, sent an email to the dealership (with my phone #). Clarke returned I was looking for a specific vehicle and after checking used car inventory online, sent an email to the dealership (with my phone #). Clarke returned my phone call at 7:30 the next morning (I was already impressed) and we arranged an appointment time. Clarke was professional, and listened to the details of the car I had to trade (which I had been attempting to sell on auto trader). During sales appointment Clarke was courteous, professional in every way and the purchase of the car I had selected (Kia Soul) was effortless. The dealer team leader appraised my trade in and I was offered a very treasonable value, which I accepted. I had driven to Stratford from London to purchase a vehicle and would do so again. My friend who had come to the appointment with me had indicated to Clarke that she would see him next year when she traded her vehicle and I am sure that will be the case. I would highly recommend this dealer and this sales person. L. Nesbitt More

Great Value!! Third purchase Third vehicle purchased from Strickland's. Do your homework, shop around and come in with a price and Strickland's has matched it each time. Blake is Third vehicle purchased from Strickland's. Do your homework, shop around and come in with a price and Strickland's has matched it each time. Blake is great to deal with, knowledgeable and not high pressure. Last two vehicles came with new tires, brakes. rotors, tank of gas and other little stuff. Jeff was very friendly and great to deal with as well. More

First Experience with Used Cars... I inquired about a vehicle via online submission. Received a phone call within minutes. I explained that I am looking to trade in a vehicle and base I inquired about a vehicle via online submission. Received a phone call within minutes. I explained that I am looking to trade in a vehicle and based on my proximity to the location would need to understand a rough ball park of where my vehicle would potentiall fall in terms of value. Without asking any questions or attempting to work with a potential customer, Wyatt failed from a sales perspective. I told him that I am extremely busy and would not be interested in wasting either of our time without "some" feedback on trade value. He asked me what I was previously offered to which I shared the info and he was quick to tell me that's exactly what Stricklands would offer. The problem is that the range of what I was offered by others various greatly and he took no effort to gather info. To the sales manager(s) at Stricklands - Wyatt has my contact info and you're more then welcome to try again, so long as I don't have to work with Wyatt. More

Personable and Professional Last week we purchased my wife's dream car from Blake. As recent arrivals in the country, we had tried to make a purchase last year but couldn't get a Last week we purchased my wife's dream car from Blake. As recent arrivals in the country, we had tried to make a purchase last year but couldn't get appropriate financing. This time we succeeded largely due to Blake's knowledgeable and professional assistance. The car was a surprise birthday gift for my wife and Blake played his part perfectly in the ruse, not revealing the identity of the car until he handed my wife the keys. Having lived most of my life in the U.S., it was a pleasure to work with a dealership that placed no pressure on us to buy nor did they play any of the stereotypical deal-making games so common to our experiences in the U.S. I received fair value for my trade and our new car was ready to pick up in two days. All in all a pleasurable experience and I have no hesitation in recommending Blake and Strickland's to anyone looking to purchase a new vehicle. More

Trading my vehicle Nick was a very nice salesman. Pleasant, friendly, helpful & knew his product. I would recommend him to anyone looking for a new vehicle. Happy to do Nick was a very nice salesman. Pleasant, friendly, helpful & knew his product. I would recommend him to anyone looking for a new vehicle. Happy to do business with Stricklands. More

Four cars and counting Strickland is our go to for used vehicles. Four and counting within the last 5 years. Great service, good selection and pricing make it an easy decisi Strickland is our go to for used vehicles. Four and counting within the last 5 years. Great service, good selection and pricing make it an easy decision to go back and ring the bell More