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Strathmore Dodge
Strathmore, AB
56 Reviews
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56 Reviews of Strathmore Dodge
October 02, 2024
On September 10 2024, I purchased a ram 1500 classic from Strathmore Dodge Ram Chrysler which was listed on their own site and on Cargurus.com as having 302km. The agreed price was settled at 44 000$,which I Strathmore Dodge Ram Chrysler which was listed on their own site and on Cargurus.com as having 302km. The agreed price was settled at 44 000$,which I agreed to pay in full by certified check. But on the day of purchase, I was surprised to see the vehicle had 2984 km. When I expressed my disappointment at the fact that I was not advised prior to the sale they admitted to it being their fault and forgot to update it. I amicably said and that it wasn't the end of the world but a matter of principle and good business ethics. The manager "john" offered me -500$ off the price, which I agreed to and was satisfied with.He said he would get back to me in a day or so. Unfortunately, I did not hear back from him and I had to call back myself only to be told from him, that his "VP" said they could only offer me 2 oil changes services (of a value of 300$) of which I refused, given I live so far way and were not the terms we had agreed upon. He then said he would contact his superiors and get back to me. Though after after many days, emails and calls on my part, and messages left with the secretary to call me back, I've been ghosted and ignored. This is the second ram truck I purchased. One with Ram East-side in Calgary (2023 60k) and now Strathmore (2022 44K)...to be treated in such a low manner is not worthy of the name and brand of RAM. SHAME! VERY UNPROFESSIONAL AND AMATEUR! More
by george
Employees Worked With
John, James Gaetz
April 12, 2024
I wanted to let everyone know about the great work that the service department is doing. I recently had problems with the Ram Truck. Jim in service was absolutely top notch in dealing with the problem, he the service department is doing. I recently had problems with the Ram Truck. Jim in service was absolutely top notch in dealing with the problem, he took the time to explain the procedure on a day where the department was swamped and he was dealing everything by himself. He is an asset to the organization and his customer service skills are above and beyond you would normally expect. Thanks Jim More
by tej.cheema
Employees Worked With
Jim
October 05, 2023
Sales Team amazing! Comfortable surroundings! Price was more than I could have anticipated! Wonderful experience Comfortable surroundings! Price was more than I could have anticipated! Wonderful experience More
by Grantwinter25
Employees Worked With
New Manager, Ken Leslie, Paula Smith, James Gaetz
October 28, 2022
Worst experience I've ever had, 2018 ram with 50000 km. with engine blown, they refused warranty, refused to offload the truck from my trailer for inspection, made me pay for the damages during offload on with engine blown, they refused warranty, refused to offload the truck from my trailer for inspection, made me pay for the damages during offload on their lot and confiscated my truck till I paid for the damages, not mentioning my hand injury during the offload. More
by Bob
Employees Worked With
Dean Alsen, Mark Cuevas
October 25, 2022
Problems with radio in Journey. Thought I needed new amplifier. Staff had radio working in minutes. Couldn’t ask for better service. Thought I needed new amplifier. Staff had radio working in minutes. Couldn’t ask for better service. More
by srtiegs
Employees Worked With
Tanya Born, Dean Alsen, Amanda Schmidt
October 04, 2022
Saleslady lied, would not even look at truck for warranty service( drumheller did no questions),left wheel nut lock on tire said was in glove box service couldn't find it searching my vehicle turned her back service( drumheller did no questions),left wheel nut lock on tire said was in glove box service couldn't find it searching my vehicle turned her back to me and said it doesn't matter, 3 hour oil change what's the point of an appointment???? Next oil change made appointment at 8 waited till 9 my truck was still waiting to go in shop. They said sorry ,well that makes it all better. Shop manager comes out and says if the service is so bad why do I keep coming back,good question? Never had any problems at drumheller. Bought the truck at this dealership and these problems are still happening even after 2 owners. Management would not even call me. Beware More
by Donotgotostrathmoredodge
Employees Worked With
Dean Alsen
August 09, 2022
The Team at Strathmore Dodge were very professional, courteous and helpful in the purchase of my new 3500 dually truck. I can’t say enough good things about the team right from walking through the front courteous and helpful in the purchase of my new 3500 dually truck. I can’t say enough good things about the team right from walking through the front door, I was looked after from my arrival and they stayed after hours and went above and beyond for myself and my family. Great job guys and Thank You on behalf of myself and my family! More
by atlittlelight
Employees Worked With
Darin Collins, Lucas Park, Tanya Born, Andrew Lee, Mark Cuevas
August 08, 2022
So happy with my new Jeep. Jason and Mark went above and beyond to secure the vehicle I wanted because they didn’t have it on the lot. They made the whole transaction so s Jason and Mark went above and beyond to secure the vehicle I wanted because they didn’t have it on the lot. They made the whole transaction so simple and personal service was exceptional. I love my new Jeep and so does the rest of my extended family. Lorraine More
by Letsell
Employees Worked With
Callum Allen, Mark Cuevas, Jason Somerville
