Stouffville Chrysler

Horrible customer service, nice when they want you to buy car and terrible when you need their service. car and terrible when you need their service. More

I went to this dealer with a 2018 ram 1500 with 84000 km on it and a complete failure of air suspension. This is a well known issue I have come to find and there is a class action lawsuit out of Alberta wit on it and a complete failure of air suspension. This is a well known issue I have come to find and there is a class action lawsuit out of Alberta with regard to it. The dealer told me 1hr charge for diagnosing the issue this quickly turned into “we need to replace this part first before we can figure out the issue” in the end I paid $650 for nothing as they then told me it would cost $3800 to replace system. Also told me parts will break during repair and need to be replaced. FYI a dealer cannot charge you more then 10% off total repair as a diagnostic. They also just put misc charge for hours to diagnose this is not what the law says is acceptable either. Basically dealer delayed telling me it wouldn’t be covered by FCA even tough this is a major flaw in design. Has tried to make as much off me as they could before telling me the actual cost knowing no one would pay that to fix this issue it’s cheaper to put shocks in. DONT GO HERE if you don’t know about your vehicle and can make smart decisions. I am reporting them to BBB and customer protection agency. More

Very uncomfortable customer service. Terrible follow up. I droped over $100,000 at this place. But hey they'll give you a junk mug for your trouble. I droped over $100,000 at this place. But hey they'll give you a junk mug for your trouble. More

I purchased a Cherokee at Stouffville Chrysler. We agreed on a price , but as soon as I paid they wanted an additional $2500 for warranty coverage that was part of the agreement. I refused , but they had my on a price , but as soon as I paid they wanted an additional $2500 for warranty coverage that was part of the agreement. I refused , but they had my money, the new car and my trade-in. We finally agreed on $1000. as I had no other choice. Do not buy a vehicle here ! More

Incompetence behaviour through out the entire service department. Went on line to inquire about an oil change - got an auto response that someone will contact me - no-one did so I called to follow up. department. Went on line to inquire about an oil change - got an auto response that someone will contact me - no-one did so I called to follow up. Then I speak with the service department and book an appointment for 10 am and told it will be about 1 hour - as I had not been there before they recommend I bring in my ownership for registering - I arrive at 9:45 am and complete the service registration it is before 10 am now and they stated it will be 30 minutes and they would come get me as I was waiting in the waiting room. 55 minutes later I go to inquire at the counter and I see the service tech just getting in to my vehicle to drive it into the shop to start the oil change. I advised them I had to leave and could not wait then two other people tell me to wait it would be 10 minutes- I repeated myself 3 times NO, the last thing I wanted was them rushing through an oil change. All of this is happening in front of the service manager and he does nothing. He finally comes out of his office as I am waiting for my keys to leave to offer me a free oil change. I explained to him the multiple levels of incompetency and when I declined his Free oil change he just turned and walked away to hide in his office. Get a card board cut out and call him your service manager. Incompetence, all the way around and I will never take my vehicle there for any repair of service. More

Excellent experience at the dealer big thx to Brian the sales rep with the purchase of my new Ram 1500. Everything was professionally done and fast very friendly staff. Thank you Brian sales rep with the purchase of my new Ram 1500. Everything was professionally done and fast very friendly staff. Thank you Brian More

Fantastic customer service, From sales to service, I’ve had several excellent experiences. Wouldn’t go anywhere else to purchase a vehicle! Top notch! The establishment is also very clean and and well kept had several excellent experiences. Wouldn’t go anywhere else to purchase a vehicle! Top notch! The establishment is also very clean and and well kept! More

Quite possibly one of the worst sales experiences of my life. If I could go back, I would’ve brought my business elsewhere. As soon as the sale was finalized, Malcolm Hare just vanished and stopped respond life. If I could go back, I would’ve brought my business elsewhere. As soon as the sale was finalized, Malcolm Hare just vanished and stopped responding to the issues with the brand-new jeep Wrangler. Finally, was able to bring it to the service department, I had to bring it back three times and all three times they needed to keep it for two nights. Not to mention they didn’t even have the part to fix the issue. Decided to give them one last chance so I enquired with Malcolm about a soft top and their pricing was close to double for the same soft top at the Aurora location. The install was quoted as $500 vs $223 at Aurora as well. Go somewhere else, this place should be permanently closed down. More

I had a sudden issue with my DEF warning display coming on. I was able to book an appointment the next day . From the moment I walked in, I received excellent customer service from Jackie Law, Service Ad on. I was able to book an appointment the next day . From the moment I walked in, I received excellent customer service from Jackie Law, Service Advisor. He was very courteous, helpful, concientious and knowledgeable, a definite asset to the Service Department. More

The whole process in purchasing my vehicle could not be smoother. This was my second time purchase and the service was outstanding. I felt no one was pushy and let me take my time and when I was ready t smoother. This was my second time purchase and the service was outstanding. I felt no one was pushy and let me take my time and when I was ready they guided me step by step on what I needed to do Thank you Stouffville Chrysler for the amazing service!!!! More