Stony Plain Chrysler Ltd

Bought a 2018 ram from this dealer. Alex was our salesman and everything was great. Until it wasn't. I brought up repeatedly that I didn't want to get it off the lot and have it break d Alex was our salesman and everything was great. Until it wasn't. I brought up repeatedly that I didn't want to get it off the lot and have it break down within a month. We were reassured that that would not happen and we would be taken care of if it did.....well....it started throwing codes for a fuel pump problem within 2 weeks. Then truck shut down completely on the road. Again I was assured it would be taken care of. It had to be towed to stony chrysler. I had an appt at 0830, and when they finally got around to looking at it. I was informed that it was a fuel module and that it would cost me 1600 dollars to fix. They then told me that a fuel pump was a maintnence issue so it wasn't covered. In the end I ended up paying 750 dollars three days later. I am on a pension so quite a blow. Then the service department sends me 2 e mails asking my to contact them if "for whatever reason I couldn't give them a 10/10 review". Long story short I will not step foot in that dealer again. And will spread the word of how they screwed me over to any one that will listen. I have already removed all the business cards my wife and I took the time to post on the base. So hopefully nobody else goes through this xxxx. More

We dealt with Trudi and she was amazing straight forward went through everything to every fine detail. She was pleasant, very welcoming and answered all questions with knowledge. Her communication and welco went through everything to every fine detail. She was pleasant, very welcoming and answered all questions with knowledge. Her communication and welcoming personality made this experience a 5 star rating. Not only her but Ryan and Boyd were also amazing with customer service. Make sure we were 100 % happy and Boyd went above and beyond detailing our new Sahara. 11/10 service. More

Susan was great! Knowledgeable, honest, great to work with. Felt like family. Go see her!! Knowledgeable, honest, great to work with. Felt like family. Go see her!! More

I recently purchased a 2024Grand Cherokee Summit edition. Our salesman Alexander Doblanko worked his xxx off to make sure we received what we asked for. Most certainly recommend him. Khrystal in finance was Our salesman Alexander Doblanko worked his xxx off to make sure we received what we asked for. Most certainly recommend him. Khrystal in finance was awesome with us as well. The Jeep has exceeded our expectations, it is beautiful. Thank you to all the staff who helped us out, you people are awesome. More

Been coming here since 2005, worst service I have ever received recently. Have lost total faith in them. Won't ever be returning, ended up taking twice as long for a part that in the end never arrived, an received recently. Have lost total faith in them. Won't ever be returning, ended up taking twice as long for a part that in the end never arrived, and cost me a extra week of vehicle rental. Terrible. More

Bought a brand new Jeep in 2018, even bought the “waste of your money ” (extended warranty)! Paid way too much money for it and with two vehicle trade ins at the time. Yes, my fault for signing the paperwo of your money ” (extended warranty)! Paid way too much money for it and with two vehicle trade ins at the time. Yes, my fault for signing the paperwork. Now, let’s fast forward to Oct 12 2023. Keep in mind my warranty ran out 4 months ago. I’m driving in to Spruce Grove on 16a highway and was completely traumatized by my panoramic sunroof exploding, with no apparent reason! No other vehicles were even around me at all. Called SPC to ask for advice and told to bring it in and they would take care of it. They took care of absolutely nothing for me. No advice, no coverage under warranty of course and not even offering to give me a quote! Complete waste of my time. I will never walk in that dealership again. Buyers beware. They only care about making money off you. Oh and the staff are not professional at all. One of the salesman came up to me outside and gestured toward the hotel and if I would like to join him!!! Disgusting! I only went there for my services because it was part of my package!! Hard lesson learned on my part. Oh, and I’m still waiting to here back from the General Manager. More

We have purchased our last 4-5 vehicles at Stony Plain Chrysler and recently last week purchased another. This purchase was the best by far. Process started Saturday and approval, financing and extras con Chrysler and recently last week purchased another. This purchase was the best by far. Process started Saturday and approval, financing and extras confirmed and papers signed that Monday. Manny and Alexander were excellent. No b.s. and up front about all fees and costs. This will probably be our last vehicle purchase and the guys at Stony Plain Chrysler made it happen. Thanks very much guys!!! More

Booked an appointment for 1:00 on 8/9/23 for an oil change. Arrived at 12:50 and service girl ran all around me but would not even look my direction to acknowledge me. I watched her come and go almos change. Arrived at 12:50 and service girl ran all around me but would not even look my direction to acknowledge me. I watched her come and go almost frantically helping someone with a Wagoneer whom she seemed to know personally. Eventually a gentleman comes from his office to speak to me and tells me that this girl (who won't look at me or even say something to me like "Hi, I'll be right with you" ) will be right with me, and explains that they are short staffed because people are on holidays. I smile and say no problem and continue to wait, and watch while this girl comes back to her desk, focuses on her monitor and the papers she is printing and will not glance in my direction to even smile or anything. Eventually a new girl comes from the back, spots the first girl just sitting and staring at her monitor, and asks me if I've been helped and I say no, and she shoots a quick look at the first service girl who's been ignoring me confused herself. This new girl begins the transaction, takes my keys, checks the vehicle, gets odometer, and come back to get work order going. We exchange words and I let her know I'll be waiting for my Jeep so she directs me to the waiting area. I sit patiently looking at my Jeep sitting out side and right in front of me for 45 min. Eventually I get up and go back to counter and again, no one is acknowledging me until the same manager guy asks if he can help me. I ask for my keys because it's clear they are too busy and he looks at the girl who wrote up my work order and she tells him my Jeep was just taken in. I look at the window and point to my Jeep still right where I left it, but also pointed out that they just brought in a Wagoneer (watched it though the window), which was the same one the other girl was paying so much attention to. They go back to see where my work order is, grab the keys, have a whisper conversation in the room and come back and hand me my keys just saying sorry. Not "we can pull it in right away" or any effort to fix the situation at all. I walk out saying I wanted to support local but now I'll go to Crosstown where I take my Ram instead. Arrive at Crosstown at 2:10, and drove right in. The service writer advised me that Stony didn't transfer the service agreement to our names like they said they did during our previous oil change...NOT shocking after what I experienced today to be honest. I then questioned how many oil changes I had left on my Service agreement as Stony may have taken one off despite not even doing the work today! Oil change was done and I was headed back home at 2:50. Amazing service at Crosstown! I can't image what time I would have finally gotten out of Stony had I stuck around and continued to wait. I can understand being short staffed due to vacations, but this is something management should be managing ahead of time...not something they should be using as an excuse. I had really wanted to support local because that's important to me, but to be honest Stony Plain Chrysler has now lost all future service/work from me and my Jeep SRT as well as my Dodge Ram 1500, and they have gained a bad review, so hopefully the importance of the Wagoneer customer that was pushed ahead of me was worth it in the end. More

Fast very friendly knowledgeable. Excellent overall. Thank you for helping me on short notice. Highly recommended. Excellent overall. Thank you for helping me on short notice. Highly recommended. More

Bought a brand new 2021 ram rebel 1500 from stony plain Chrysler. After a year had some paint that was flaking off my rock guard. Had to drive almost hour for them to say it was warranty. The service said Chrysler. After a year had some paint that was flaking off my rock guard. Had to drive almost hour for them to say it was warranty. The service said they would get back to me when they can do the warranty work. To the day never heard back from them. I guess they do not stand behind their sales. I would have gave them a minus if I could. Even buying the vehicle was a problem. More