Sterling Honda

Terrible customer service I spent over 40 minutes trying to contact Sterling Honda regarding my airbag recall. You can't call the dealership, so I chatted online and was given I spent over 40 minutes trying to contact Sterling Honda regarding my airbag recall. You can't call the dealership, so I chatted online and was given a website to book my appointment. 30 minutes later, after filling in the form clearly stating that the appt was for a replacement airbag, I try to figure out their calendar. I just kept hitting dates until finally a date and time came up. The time was 1130 May 10th. I booked it on May 03. My husband and I rearrange our schedules to drop the car off at the dealership. When we arrive, my husband goes in and is told they don't have the part. When he questioned why no one called us. The answer was, "I don't know how that happened". I tried to contact the dealership to complain but there is absolutely no way to do so. Not happy at all. Deplorable customer service. More

Great Service! I've had my vehicles serviced at this dealership since '99 (even when they were located on King St. West) and I've never had any major issues here. St I've had my vehicles serviced at this dealership since '99 (even when they were located on King St. West) and I've never had any major issues here. Steve Emiglio has always been courteous and professional during our dealings as well as the rest of the staff. I purchased my second new vehicle from them in 2014 and have encouraged other family members to do the same. Thank you! More

Awful My breaks were making an awful sound stopped in here on my way back to my home ( Not my normal dealership) told I needed full break job done on a 2 ye My breaks were making an awful sound stopped in here on my way back to my home ( Not my normal dealership) told I needed full break job done on a 2 year old car when asked if this was covered under my extended warranty I was told no, when asked if I could drive to my normal dealership was told it was not safe. Break job done with a massive bill to show for it!! Come to find out from my normal dealership that it should have been covered under warranty!!! When called sterling they said no it shouldn't be!! Will never go to sterling again!! More

WORST DEALERSHIP EVER they sell cars with aftermarket parts and dont tell you. their customer service is TERRIBLE. Their employees are EXTREMELY RUDE and bring a bad name t they sell cars with aftermarket parts and dont tell you. their customer service is TERRIBLE. Their employees are EXTREMELY RUDE and bring a bad name to an otherwise reputable company such as Honda. WORST EXPERIENCE EVER. GO ELSEWHERE! More

WORST Customer service EVER I don't generally like to give bad reviews however it has been 3 months and countless phone calls on my end and still no ETR in sight. Take ownersh I don't generally like to give bad reviews however it has been 3 months and countless phone calls on my end and still no ETR in sight. Take ownership of the issue and drive to resolution, that is customer service to me! Sterling dropped the ball on this one. More

So bad From 11am to 14:00 they did not fix one flat tire . But they told this trouble they need 2 hours.I have to leave From 11am to 14:00 they did not fix one flat tire . But they told this trouble they need 2 hours.I have to leave More

good service I bought a used crv from Mitch D!Amour in September 2015 and was very impressed with the service I recieved. The staff were all very helpfull and f I bought a used crv from Mitch D!Amour in September 2015 and was very impressed with the service I recieved. The staff were all very helpfull and friendly and the car was supplied on time and with the minimum of fuss. Thanks Mitch for a good experiance. Derek Woods. More

Best I have ever had Professional, informative, courteous,kind. I will definitely recommend Mitch D'Amour and will return for my next purchase to Sterling Honda. I am abso Professional, informative, courteous,kind. I will definitely recommend Mitch D'Amour and will return for my next purchase to Sterling Honda. I am absolutely delighted! More

Friendly and modern, but beware of upsells/wrong information Unfortunately I've had to downgrade my review - The dealership and general experience is great - but I've received 3 pieces of wrong information over Unfortunately I've had to downgrade my review - The dealership and general experience is great - but I've received 3 pieces of wrong information over the past year which makes me doubt the knowledge of the staff: First: I was told 16 inch rims would NOT fit my honda. Bottom line: I tested, they fit. With over an INCH of clearance. I'm assuming (hopefully falsely) that they do this as 17 inch winter rims and tires cost significantly more. Go Elsewhere for your tires. I went to Travale Tire on wentworth. Second: I was told I had to change my Manual transmission fluid (MTF) during EVERY oil change. I called xx on that one, and then the second opinion at the same dealership just said "whenever maintenance minder tells you to" Thing is... there is NO CODE for MTF replacement. I still don't have a believable answer for this, so I'll be doing it every 100k or 3 years, which is what I did with my 5 speed mazda3. Third: I was told that installing a bug deflector was a 30 minute ordeal involving 6 or so screws that clamp onto the hood, and was reversible to remove the bug deflector. I got it home, It was missing all instructions. I drove back to get the instructions. I brought it home again, and read the instructions. It requires drilling holes in the hood. Sanding, and repainting parts of the hood. Thankfully they were good about taking the parts back and giving me all my money back. I won't hesitate to purchase genuine honda parts from them again, but I'll make sure I know absolutely what i'm getting first! Overall, Its still an enjoyable experience - It just worries me about what maintenance/service they are selling to people who trust them to do honest, REQUIRED work to their cars. Proceed with caution, and get a second opinion, which is always sound advice when putting your hard earned money on the table. More

WOW! What a great place to buy a car! don't believe anyone who reviews this dealership badly. I have purchased many cars in my life and my experience with Sterling Honda is by far the mos don't believe anyone who reviews this dealership badly. I have purchased many cars in my life and my experience with Sterling Honda is by far the most enjoyable experience I've ever had making a purchase. The customer service is fantastic. They care about your needs, wants, use for the vehicle and your budget in order to put you in the car that's right for you. The price you are told is the price that it is. there are no hidden nonsense fees that crop up at the final stage of the sale. They even gave us gifts when we took delivery of the car! My parents have purchased here and get both of their hondas serviced here and have had NO problems. This dealer is fantastic! p.s. deal with salesman named wade. best salesman ever. More