Sterling Honda

Don't waste your time Horrible service. Went in to test a CRV touring but after getting my kids buckled into their car seats we are told that we have to sign a waiver and Horrible service. Went in to test a CRV touring but after getting my kids buckled into their car seats we are told that we have to sign a waiver and that they are bringing around another lower model CRV to drive because we aren't allowed to take out the model we are wanting (and our kids are already in)! Then, as we are moving the car seats into the other CRV a different salesman approaches me and demands the keys to the CRV Touring, like I'm trying to steal them. As we are about to leave the guy we are dealing with reminds us that (as per the waiver) as long as we bring the car back by 4, we'll be "all good" - because if you aren't back by that time, they report the car as stolen. I have been on many test drives with other dealerships in my search for a new car and have not been treated so rudely. I felt like I was being treated like a criminal. I will not be buying a car there and would not recommend this dealership to anyone. More

Best Experience Ever! So my mom and sister both leased two new civics from Sterling Honda last week. They wouldn't stop talking about how great the sales guy was. His name So my mom and sister both leased two new civics from Sterling Honda last week. They wouldn't stop talking about how great the sales guy was. His name is Helal. They talked about how warm and friendly he was with them and they didn't feel the anxiety of the car buying process with him. My personal car was racking up kilometers and I knew I wanted to get rid of it soon so I decided to meet Helal myself. He's such an awesome person. Great personality and you feel like he's being genuinely honest with you. He really took his time with each of us and right then and there he showed me how EASY it is to get myself into a Honda. The car speaks for itself so I'm not going to go into much detail with that but mostly my experience with Helal and the dealership. He really took his time, showed us around the dealership and basically showed me how to use the car so I didn't have to read a manual or watch a youtube video on it's features. He made sure I was 100% comfortable with the deal and I didn't feel like I was being pressured or pushed into anything like I was made to feel at other dealerships in Hamilton. I was made to feel like there would be an ongoing customer relationship with him and it wasn't just a one time contact type thing where he would sell me the car and then disappear. This relationship makes me want to stay in a Honda after my lease is up just because of the personal contact. The car is so far so great and I haven't had any issues (although it's just been a day lol). But I know if anything comes up I can call my sales guy to guide me. Thank you Helal & Sterling Honda! You've been great! More

Outstanding Customer Service I purchased a 2016 Civic Coupe from the Sterling Honda team in Hamilton (Mitch D'Amour) and cannot begin to summarize the extent to which the entire t I purchased a 2016 Civic Coupe from the Sterling Honda team in Hamilton (Mitch D'Amour) and cannot begin to summarize the extent to which the entire team is focused on customer service and making sure everything is done right. Each time I've contacted Sterling, responses have been immediate, thorough and helpful. I would absolutely recommend Sterling Honda for any vehicle purchase, or maintenance. More

Stay away! This is a place to avoid. Money oriented people that want to charge You even for warranty cover repairs.... Dishonesty and lack of respect that wh This is a place to avoid. Money oriented people that want to charge You even for warranty cover repairs.... Dishonesty and lack of respect that what You can experience there. Save Your time and money by going to Image Honda. BTW Honda warranty PLUS is worthless piece of paper so DO NOT buy it! In reality You will have to pay for warranty cover repairs anyway. They always have a tricky reason for charging You -for example -Your warranty says that Your electrical sensors are covered by the warranty -in reality if Your check engine light goes on and Sterling Honda technician will tell You that oxygen sensor should be replace -do not think that is going to be covered by Your Honda Plus warranty because after closer inspection the technician will tell You that they can cover only electrical problem of the sensor and in YOUR case there is a MECHANICAL defect!!! Brilliant way of taking money out of Your packet. Be smart-stay away, More

Awesome dealership!! I bought my two cars from Sterling Honda. I have been very happy and well treated everytime I go there. When I was shopping around for cars, I was not I bought my two cars from Sterling Honda. I have been very happy and well treated everytime I go there. When I was shopping around for cars, I was not pressured in buying a car at all! Nick was very helpful and knowledgeable on different types of vehicles. I recommend this dealership for buying a used car or new car. Excellent customer service! More

Dont go there over the weekend! Even with an appoitment! I was looking for a 2013 Civic, first time booked an appoitment for Wednesday 6 pm, the person I had the appointment with was not there and talked to I was looking for a 2013 Civic, first time booked an appoitment for Wednesday 6 pm, the person I had the appointment with was not there and talked to Nick who was very friendly and helpful. I got some number to go home and study! and booked an appointment for 3 pm Saturday. He was busy with other customers, barely made eye contact, they let me test drve it on my own (nice! But what if I also had some questions!) and I left at 4:30 cuz nobody wanted to know why Im waitng there. Lol. The guy at the front desk said he is going to call me and explain. Never happened. More

Crooks/Beware 04 civic 90 000km. Goes in for a stabilizer link comes out with $3000 bill. New drive belt ,ball joints,water pump etc.etc. etc. If car needs all that 04 civic 90 000km. Goes in for a stabilizer link comes out with $3000 bill. New drive belt ,ball joints,water pump etc.etc. etc. If car needs all that already Honda is not a good car. But we know they are good cars but dealers like Sterling should be avoided.Didn't offer the parts back. Took advantage of a old women your service department values need to be adjusted. More

Dishonest service and very bad customer relationships I was a loyal customer for 30 years however this changed in dec 2016 when I had my car in for service. I was having battery problems and documented wh I was a loyal customer for 30 years however this changed in dec 2016 when I had my car in for service. I was having battery problems and documented what was happening. Took all of this in to service department was was told the next day that my battery (which was only 7 months old and purchased from sterling) was fine. I asked if they could start my car and double check before I came to pick up. I was assured that this had happened and when I made the journey over I found out that the car battery was dead again. At this point they sold me a new battery and when a different mechanic went to install it he asked me what was happening with the car. I told me the exact same story and he quickly said that it was not the battery was was a problem with the air conditioner. I was told that I still needed to purchase the battery. I did and left. Fern from service called my house and offered a $125 dollar voucher for my next service. There was no other call from sterling and they were told that I would no longer be a client. I would never again use sterling Honda and feel that they are extremely dishonest More

Worst service ever! Took my 2014 Honda CRV in to Sterling to have a battery checked and to see if it was still under warranty. Told they would have to do a test (even tho Took my 2014 Honda CRV in to Sterling to have a battery checked and to see if it was still under warranty. Told they would have to do a test (even though Caa told me the battery was dead they did the test when they boosted me!) I was told it was still under warranty but I would only be reimbursed for 50% of the cost of the battery but no labour. Told it could take 2hrs! To change a car battery please!! Would also not quote me a price for the battery. Waited over an hour still no price still no answer as to the state of my battery. Told them their service was very poor! Left the dealership very angry and disappointed Called Caa had them install a new battery within 1/2 hour. Wish I had them do that in the first place instead of wasting my time! Caa personnel where very kind and helpful and no hassle!! More

Service Just bought a nice CRV and was happy with the process. The sales guy was knowledgeable and helped us by explaining all of the features of the vehicle. Just bought a nice CRV and was happy with the process. The sales guy was knowledgeable and helped us by explaining all of the features of the vehicle. I negotiated a remote starter into the deal and service recommended the, Genuine Honda Remote Start. We got it. Its retail value was described as approximately 800 dollars and we were happy. The starter is a disgrace. It rarely works and we have been back several times about it. Just had a service done and brought up the issue of my unhappiness with the starter issue. The girl at the desk simply said, "Not my problem" and walked away. To those of you buying: Consider Sterling Honda and their excellent sales staff. To those of you servicing: These guys are awful and should be avoided. For me: I'm going to an after market starter place to have this tumor extracted and a really great and reliable 400 dollar starter installed. The tumor I will attempt to send back. I have little hope about this latter item. Abandon Hope All Ye Who Enter Here. More