Sterling Honda

I found their service extremely expensive. They replaced an expensive part that was not covered under warranty, and it did not resolve the issue. Found out afterwards the part that was broken They replaced an expensive part that was not covered under warranty, and it did not resolve the issue. Found out afterwards the part that was broken was covered under warranty. I have a Civic, an Odessey and a Goldwing. Love Honda products but hate the service. I do all my work on my vehicles now. Not sure if I would buy another Honda, definitely not from Sterling. More

Very disappointed and frustrated. My 2019 Honda Civic with 65k, has recommended service intervals. Asked for an oil change $100. Advised, should have brakes cleaned/checked and $203. My 2019 Honda Civic with 65k, has recommended service intervals. Asked for an oil change $100. Advised, should have brakes cleaned/checked and $203. I, know all to well dealership and service department overheads, goals/targets to generate extra income. And last but not least techs/mechanics will emerge with that look and say we just discovered we need to do this immediately Canadian Tire and Green & Ross are notorious for this scheme. One, should be able to goto Sterling Honda, with a certain sense of confidence without being talked into extra service to keep the mechanics and service department occupied. More

Always satisfied with my service and never have a problem and always told if something needs to be done. and always told if something needs to be done. More

One of the worst service departments hands down. Gave them several chances and they like always disappoint. Left my vehicle there for pretty much a whole day with a scheduled appointment only to fin Gave them several chances and they like always disappoint. Left my vehicle there for pretty much a whole day with a scheduled appointment only to find out nothing was done. More

I just leased the new Honda CR-V sport. I had the pleasure of working with Steve Dorman for this process. He was very kind, patient, and extremely knowledgeable about all aspects of the lea I had the pleasure of working with Steve Dorman for this process. He was very kind, patient, and extremely knowledgeable about all aspects of the leasing process. I would definitely recommend working with this wonderful team if you are looking to buy or lease a vehicle. More

My wife bought a vehicle previously from this dealership and she recommended Peter Stevens who had been her sales rep. Peter answered all of our questions and kept us informed during the entire sales and d and she recommended Peter Stevens who had been her sales rep. Peter answered all of our questions and kept us informed during the entire sales and delivery process. I would certainly recommend this dealership and Peter to others looking for a new or used car. More

this is the absolute worst business I’ve ever been to . Terrible car buying experience . Terrible people . Terrible service . They made me feel like I was was a major inconvenience . 20 year Honda custo Terrible car buying experience . Terrible people . Terrible service . They made me feel like I was was a major inconvenience . 20 year Honda customer . Financing my third brand new car from Honda . Do not use this dealership or if you do expect a terrible experience! More

No parking spot in front of service department! !, Sterling Honda used to do A drive-through oil change before. They asked me to book an appointment and come back another time, spoke with manager to !, Sterling Honda used to do A drive-through oil change before. They asked me to book an appointment and come back another time, spoke with manager told me to wait 90 min. Service completed and paid for it. I have to ask service advisor what kind of oil I have he said 0w20 but I have to ask 2nd time what kind? is it Synthetic oil? he said yes. I felt like unwelcome customer in there! More

This dealership staff told me I had to get mandatory services every other oil change for my warranty which I later found out was untrue. I told them I’m taking my car elsewhere for future services and a services every other oil change for my warranty which I later found out was untrue. I told them I’m taking my car elsewhere for future services and all of a sudden my car needed multiple urgent services over $1k in services(things were rotting and rusted, fluid appeared dark, etc) I let them know my dads friend is a mechanic and he is who I used to go to get my car services done, so he can check out these issues they’re claiming. The story quickly changed to “it’s not a rush service, just something a car needs eventually”. I would not recommend this dealership unless you’re looking to pay extra for unnecessary services and tied selling. More

I recently purchased my first vehicle and had the pleasure of working with Thiago. His friendly and welcoming demeanor atop of his extensive automotive knowledge really allowed for an outstanding ove pleasure of working with Thiago. His friendly and welcoming demeanor atop of his extensive automotive knowledge really allowed for an outstanding overall experience. If you're looking to purchase a vehicle then look no further, Sterling Honda is your #1 choice. Thank you for everything! More